Zackery Tapp
Zackery Tapp at Mtn View Chevrolet

Zackery Tapp

Sales Consultant

Mtn View Chevrolet

310 E 20th St
Chattanooga, TN 37408

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4.9
37 Reviews

Languages Spoken

English English

4.9

37 Reviews

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37 Reviews of Zackery Tapp

August 18, 2026

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Employee Rating

I purchased 2023 Bronco Raptor which has mechanical issues that I found the day I drove it home. When I returned and informed the dealer the next day I was treated like it was only my problem to hand More

by Jim
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Aug 18, 2026

Mtn View Chevrolet responded

Jim, thank you for sharing your concerns. We’re sorry your experience left you feeling this way, especially so soon after purchasing your Bronco Raptor. Our team did offer to help coordinate getting the Bronco to our Mtn View Ford location so the mechanical concerns could be properly inspected by a Ford service department. Regarding the trade value, our management team also reviewed the transaction and confirmed that the amount discussed was the effective trade allowance presented during the deal. We do appreciate your kind words about your salesperson Zack, and we’re disappointed that the rest of your experience did not leave you with that same positive impression. We’re always willing to review the details with you again if there is anything we can help clarify. — Ben Roberts, General Manager Mtn View Chevrolet 423-266-0181

Aug 18, 2026

Jim responded

That is not accurate. You quoted me a fixed value on my trade on a piece of paper that I was asked to sign. There was zero explanation that it was a lower amount and you factored in a "tax savings" on top of that to equal the total I was quoted. What you pay me on a trade has zero to do with what I may save on taxes. Had I caught this before signing, I would have backed out of the deal so shame on me for missing that detail I guess. You did not arrange for repair either, i was told to just drive across the street to the Ford dealer. You sold me a lemon and now I have to fix the vehicle to make it worth the high price I paid for it.

Aug 19, 2026

Jim responded

That is not accurate. You quoted me a fixed value on my trade on a piece of paper that I was asked to sign. There was zero explanation that it was a lower amount and you factored in a "tax savings" on top of that to equal the total I was quoted. This is a documented scam, look it up, I did. What you pay me on a trade has zero to do with what I may save on taxes. Had I caught this before signing, I would have backed out of the deal so shame on me for missing that detail I guess. You did not arrange for repair either, I was told to just drive across the street to the Ford dealer. You sold me a lemon and now I have to fix the vehicle to make it worth the high price I paid for it.

August 10, 2026

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Zackary Tapp made the process quick and easy, and we love the Honda accord we got! More

by Smith1405353
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Haven Sipsy

July 06, 2026

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Employee Rating

Zach and the guys were an awesome experience to vehicle buying!!Thank you Mt.view Chevrolet for all your help! More

by arkansashebert
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Ean Valenzuela, Amy Wilson

May 21, 2026

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Employee Rating

I was sold a truck without being given the Carfax upon multiple requests. They didn't provide until AFTER the sale, reassuring me all was okay while rushing me to sign paperwork. Ean Valenzuela, Amy Roche More

by jwolf1101
Sales Price Transparency
Finance Experience
Recommend Dealer
No
May 25, 2026

Mtn View Chevrolet responded

Mr. Wooldridge, we’re disappointed to hear that you remain unhappy with your purchase experience, as our goal is always to exceed expectations before, during, and after the sale. Your purchase was completed entirely remotely at your request, including home delivery of the vehicle without you ever visiting the dealership in person. Prior to final acceptance, you were given the opportunity to inspect the vehicle. Additionally, the CARFAX report was available through our website on the vehicle listing, and an extended warranty option was offered but declined at the time of purchase. When you later expressed concerns, we scheduled an appointment for the vehicle to be inspected at no charge; however, that appointment was canceled and has not yet been rescheduled. Most recently, our General Manager personally offered to assist further and review the vehicle with you directly, again at no cost, but that offer was declined. We remain willing and committed to working toward a resolution. Please contact General Manager Ben Roberts directly if you would like to schedule a time for us to inspect the vehicle and address your concerns together.

May 25, 2026

jwolf1101 responded

I was offered my vehicle to be "diagnosed" but Ben Roberts, the general manager stated, "I can't fix it, that wouldn't be good business." Not to mention, I already had the vehicle there at the service station once. I had it towed there (at my own expense of $100) and was immediately told by Yammonicka, Zack, and Ean (I have the data to prove it) that I would be charged $235 just to diagnose it. Then, I declined and had it towed away (again at my own expense of $100). Only after leaving the facility, and a day or so later did I get Ben the GM's "generous offer." I asked Zack and Ean for the Carfax not once, not twice, but three times via text and phone call. No one ever informed me where to find it, and actually reassured me nothing was wrong with it and that the Carfax was in the glove compartment (both of which were untrue). I would also like to openly state that Ben Roberts the GM literally yelled at me during our last interaction. I felt unsafe and uncomfortable and had to ask them to refrain from further contact other than to ensure matters related to my current vehicle purchase are finalized for registration or if they were wilking to exchange my defective vehicle for an operating one. I have not heard back.

April 27, 2026

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Very easy to work with, good prices! Very easy financing process and made sure to meet all my requirements and very good communication! More

by carcen0830
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Recommend Dealer
Yes

Other Employees Tagged: Haven Sipsy

April 23, 2026

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I was very excited to buy my dream car Zach was the best and will definitely tell my friends and family about it More

by Kcaldwell5331
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Recommend Dealer
Yes

Other Employees Tagged: Amy Wilson

April 20, 2026

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Zack was extremely kind and helpful during the car buying process. He answered all of our questions and made sure we had everything we wanted before we began the process. Bonus points for an incredible beard More

by DHBAILEY2.5
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Amy Wilson

April 12, 2026

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I thought the staff at the dealership was exceptional. . Zack was easy to talk to and knew what he was doing. More

by Bftbeachbum14
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Haven Sipsy

April 09, 2026

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Employee Rating

Zackery Tapp is the best he is very nice and very professional. The dealership is awesome they helped me get into a new vehicle. Very blessed to have found them!! So if your looking for a new or used More

by Dustin
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

March 21, 2026

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Employee Rating

Took 4 hours but it was worth the wait! ! I love them got my first brand new car I’m in love More

by Sabrina Eldridge
Sales Price Transparency
Trade-in Experience
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Recommend Dealer
Yes
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