Zackery Tapp
Zackery Tapp at Mtn View Chevrolet

Zackery Tapp

Sales Consultant

Mtn View Chevrolet

310 E 20th St
Chattanooga, TN 37408

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4.8
35 Reviews

Languages Spoken

English English

4.8

35 Reviews

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35 Reviews of Zackery Tapp

May 28, 2026

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Employee Rating

I don't know why I'm being asked to review again, but I will. I was treated terribly by this company. Ben Roberts the GM yelled at me. Ean argued relentlessly with me. Yammonicka was unprofessional and unc More

by jwolf1101
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No

May 21, 2026

Dealership Rating
Employee Rating

I was sold a truck without being given the Carfax upon multiple requests. They didn't provide until AFTER the sale, reassuring me all was okay while rushing me to sign paperwork. Ean Valenzuela, Amy Roche More

by jwolf1101
Sales Price Transparency
Finance Experience
Recommend Dealer
No
May 25, 2026

Mtn View Chevrolet responded

Mr. Wooldridge, we’re disappointed to hear that you remain unhappy with your purchase experience, as our goal is always to exceed expectations before, during, and after the sale. Your purchase was completed entirely remotely at your request, including home delivery of the vehicle without you ever visiting the dealership in person. Prior to final acceptance, you were given the opportunity to inspect the vehicle. Additionally, the CARFAX report was available through our website on the vehicle listing, and an extended warranty option was offered but declined at the time of purchase. When you later expressed concerns, we scheduled an appointment for the vehicle to be inspected at no charge; however, that appointment was canceled and has not yet been rescheduled. Most recently, our General Manager personally offered to assist further and review the vehicle with you directly, again at no cost, but that offer was declined. We remain willing and committed to working toward a resolution. Please contact General Manager Ben Roberts directly if you would like to schedule a time for us to inspect the vehicle and address your concerns together.

May 25, 2026

jwolf1101 responded

I was offered my vehicle to be "diagnosed" but Ben Roberts, the general manager stated, "I can't fix it, that wouldn't be good business." Not to mention, I already had the vehicle there at the service station once. I had it towed there (at my own expense of $100) and was immediately told by Yammonicka, Zack, and Ean (I have the data to prove it) that I would be charged $235 just to diagnose it. Then, I declined and had it towed away (again at my own expense of $100). Only after leaving the facility, and a day or so later did I get Ben the GM's "generous offer." I asked Zack and Ean for the Carfax not once, not twice, but three times via text and phone call. No one ever informed me where to find it, and actually reassured me nothing was wrong with it and that the Carfax was in the glove compartment (both of which were untrue). I would also like to openly state that Ben Roberts the GM literally yelled at me during our last interaction. I felt unsafe and uncomfortable and had to ask them to refrain from further contact other than to ensure matters related to my current vehicle purchase are finalized for registration or if they were wilking to exchange my defective vehicle for an operating one. I have not heard back.

April 27, 2026

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Employee Rating

Very easy to work with, good prices! Very easy financing process and made sure to meet all my requirements and very good communication! More

by carcen0830
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Haven Sipsy

April 23, 2026

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Employee Rating

I was very excited to buy my dream car Zach was the best and will definitely tell my friends and family about it More

by Kcaldwell5331
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Amy Wilson

April 20, 2026

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Employee Rating

Zack was extremely kind and helpful during the car buying process. He answered all of our questions and made sure we had everything we wanted before we began the process. Bonus points for an incredible beard More

by DHBAILEY2.5
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Amy Wilson

April 12, 2026

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Employee Rating

I thought the staff at the dealership was exceptional. . Zack was easy to talk to and knew what he was doing. More

by Bftbeachbum14
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Haven Sipsy

April 09, 2026

Dealership Rating
Employee Rating

Zackery Tapp is the best he is very nice and very professional. The dealership is awesome they helped me get into a new vehicle. Very blessed to have found them!! So if your looking for a new or used More

by Dustin
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

March 21, 2026

Dealership Rating
Employee Rating

Took 4 hours but it was worth the wait! ! I love them got my first brand new car I’m in love More

by Sabrina Eldridge
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

March 12, 2026

Dealership Rating
Employee Rating

Zach, Amy and Sam were amazing to work with in my recent purchase. The process was seamless and easy. This dealership had the lowest price in the area for the vehicle I choose. I definitely recommend them More

by ttraub
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Sam Payton, Amy Wilson

March 11, 2026

Dealership Rating
Employee Rating

Very easy to work with really explain everything in detail. Very happy with my purchase. More

by RHONDA_DTSN
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Brian Cruz , John Jackson

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