"Great Customer Service "
- Paul L
Tremayne Richardson was the first to approach me on a Saturday afternoon and he should get a lot of credit for my eventual purchase of a 2016 Jeep Wrangler. Tremayne had just started working for the dealership, so after a few minutes of discussing the vehicle he handed my potential business off to Zagit "Z" Rodriguez, who is more experienced in car sales. "Z" did a fantastic job of answering all of my questions, taking me for a test drive, introducing me to his manager, Bob Williams, and then, to my surprise, he even allowed me to keep the Wrangler for the remainder of the weekend to make sure I liked it. Overall the car-buying process was as easy I have ever dealt with thanks to the staff at Anderson Chrysler Dodge Jeep Ram.
"Pre wrecked "
Bought 2011 Kia Soul +. Was assured car was looked over and is safe no problems. 2 mechanics in town said my subframe is damaged and affecting my cars alignment, that until the subframe is fixed it cannot be aligned. Driving over 40 mph is a squirrely driving nightmare due to alignment. Was told no refunds to pick another car off lot within range all of which have insane mileage and or undisclosed issues. Russian Roulette comes to mind. Was told pick another car here, in your range you paid be aware they all are going to have problems and or high mileage or we will pay $900 for mechanic elsewhere to fix your flex pipe, front rotors and brakes and a new timing belt since there are zero maintenance records but the subframe we don’t see a problem with. So I get to play lemon guess on cars that don’t get full damaged disclosure and I can’t go elsewhere. This is horrid
"1st car for college student !!!!"
Thank You Zagit Rodriquez and Keith McCoy for making our purchase a great experience after a leaking tire valve It was immediately repaired . Highly recommended!!
"Easy Folks to Deal With and Fast Delivery"
- Alan G.
It had been awhile since my last new vehicle purchase. The folks at Anderson gave me a lift to the dealership when I arrived from out of state. The process was easy and fast. Kudos to Zagit "Z" and Brad for having things ready to get me headed back home quickly.
I went to Anderson to really just check out a few cars since I was buying one as a gift for my husband. There had been a Jeep Renegade I saw online that I knew he really would like and from the second I walked through the door a super chill guy named Z helped me with everything, and honestly he made the experience a lot less daunting. He was very reassuring, informative, and did everything in his power to make sure I could get the car I wanted, which I did. And if that hadn't been enough, Keith, the man who guided me through all the paperwork and options for my vehicle, was also fantastic and incredibly down to earth.
I've been to a few dealerships, whether I was purchasing or there for moral support because let's be real, buying a car is sort of like selling your soul and you can either leave feeling like someone just took over your life or feel like you just made a bad xxx decision. I felt awesome leaving Anderson. So, thanks to Z and Keith for being dope.
"Purchase of 2019 Wrangler Rubicon JL "
Purchased a new 2019 Wrangler Rubicon JL. Salesman - Zagit "Z" for short, excellent service... "Z" was very patient, it took us from before Christmas until end of January to decide what we wanted for options etc...We've bought 3 new Wranglers and
a Cherokee at other dealerships & had some bad experiences with salesman not wanting to gives us what we wanted but trying to sell us something else. We were leary but Z assured us he had no problem selling us "exactly" what we wanted. To make this long story short he did exactly that. Best experience yet & the finance/business manager Keith was just as professional. The numbers we were quoted didn't change once we sat down to sign (had that happen in the past). Keith had some great advice multiple options & no pressure at all. What more can you ask? Finally driving off with a new vehicle & no regrets & feeling good! P. S. Manager Bill Williams was also very helpful dealing with Chrysler in getting us a loyal customer discount!
"Crooks and con artist"
After buying a brand new car I found.out the suspension had problems. Long story short the service department, sales manager refuse to fix it. The general manager refused to talked to me or even show his face. Stay away from all anderson dealerships.
"Fantastic customer service, went the extra mile for me"
I purchased a 2008 Porsche 911 Turbo from this dealership in May that they got on trade. I dealt with Zagit aka “Z” and he was phenomenal. I was buying from out of state. We quickly worked out a price over the phone, and I put down a refundable deposit pending a PPI from a shop of my choosing (since this car isn't something they typically sell). I asked Z to send me more pictures than what they had on the website, and he was glad to text me 20+ pictures of the car that showed more detail and condition of the car. The dealership took the 911 down to the shop I had chosen for the PPI, and left it there for 2 days. I dealt directly with the 3rd party shop and they gave me great feedback on the car. I told Z that I would move forward with the purchase.
Z then arranged for someone to come pick me up from O’Hare airport and drive me 75 miles to the dealership in Rockford. This was awesome and spectacular customer service. Since I would be driving the car, I would need to take a $100 uber or find a bus to take me to the dealership. But picking me up and taking me a long distance to the dealership was perfect. Upon arrival, the car was in even better condition than they had stated. I was surprised and excited about it. I test drove the car just to be sure it was fine and it was perfect. I signed the paperwork and handed them a check in a process that took 10 minutes tops. All the folks at the dealership were very courteous and professional. It was an easy transaction from out of state for a car they don't typically sell. They were a pleasure to work with, esp Z who went out of his way to send me more info and pics about the car. Pleasure working with you guys.
"Best ever "
Hassle free, felt completely comfortable with deal, hassle free on trade in, quickly served, very knowledgeable salesman, all requests were fulfilled, I will go back for future vehicle purchases
"Great customer service!!!"
Zagit helped me find my dream Jeep. It was my first time buying a car and everyone was so friendly and helpful. They took out the time to explain every detail I had questions on and were very knowledgeable. I would highly recommend buying your next vehicle here!