Zashary Santiago | Page 4

It was easy to do business at LR Sudbury. Manny was super helpful and professional. I appreciate the service of dropping off the vehicle and going over everything with me. Thank you! Manny was super helpful and professional. I appreciate the service of dropping off the vehicle and going over everything with me. Thank you! More

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Great team! They take their time to really understand customer needs and give great advice. They take their time to really understand customer needs and give great advice. More

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I am extremely disappointed with the service department. I only have my car for about 3 months. I dropped it off Saturday, September 30, 2023 for an oil change, staff was friendly and I got my car back with I only have my car for about 3 months. I dropped it off Saturday, September 30, 2023 for an oil change, staff was friendly and I got my car back within 45min. Drove off for about 35min down the road to have a warning came up that the incorrect DEF (diesel exhaust fluid) quality was detected and that I only had 289 miles to go before my engine shuts off. The car was fine prior to dropping it off for an oil change, I find a too much of a coincidence that this happened after they touched it. I called and brought the car back, after I might add that they kept ignoring my calls and giving us the ran around. Went there anyways in person to drop off the car. Once I got there they didn’t know what to do. It has been over a week, I don’t have my car, they won’t provide me with a loaner and my husband and I have to be the ones reaching out to get updates. They said they ordered the parts that is needed it to have the car fixed, they keep telling us that it will arrive in a couple of days, it has been over 4 days, now the shipment have arrived supposedly today but one of the parts didn’t arrive with the shipment. We paid a lot of this car to have to deal with this. I would have expected better from such a luxurious brand. They are very friendly and polite but that doesn’t get my car back and fixed. Still don’t have my car or a loaner. Very very disappointed!!!! More

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Emmanuel was personable and provided excellent customer service. He was exceptionally knowledgeable about the vehicle we purchased and spent time with us to ensure we became familiar with the electronic service. He was exceptionally knowledgeable about the vehicle we purchased and spent time with us to ensure we became familiar with the electronics and features. I would highly recommend this dealership. More

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Tom was a fabulous sales consultant. He went above and beyond to ensure I was completely satisfied. He went above and beyond to ensure I was completely satisfied. More

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Incredible buying experience! The team at Land Rover Sudbury were amazing people to do business. Christian Boller did an amazing job describing the features and functionality of t The team at Land Rover Sudbury were amazing people to do business. Christian Boller did an amazing job describing the features and functionality of the vehicle. His attention to detail was impeccable and his knowledge of the Land Rover brand made our vehicle purchase setup simple and easy to follow. More

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Sudbury salesmen didn't pressure the sale of the car. Treated me as a person & not a potential payday. Treated me as a person & not a potential payday. More

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Neil Fishbone in Sales did an excellent job in giving us a tour and test drive of the car we eventually bought. He patiently explained and demonstrated the features of the car and then handled all the paper a tour and test drive of the car we eventually bought. He patiently explained and demonstrated the features of the car and then handled all the paperwork efficiently. Importantly it didnt feel salesy at all. He also drove the car to my office and delivered it. Zash Santiago was also great in the finance office. All in all a great and quick experience More

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My entire experience was worth the trip from the Cape to Sudbury. The sales staff and service staff were and continue to be attentive to my needs. I’m impressed with the communication that the service staff Sudbury. The sales staff and service staff were and continue to be attentive to my needs. I’m impressed with the communication that the service staff provides. More

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It was our second experience buying a Range Rover but the first one with Manny. Manny is great, make everything easier by being very kind and giving us all the necessary information and going beyond we could first one with Manny. Manny is great, make everything easier by being very kind and giving us all the necessary information and going beyond we could expect in a car purchase. We will for sure go back and deal with Manny in our next purchase! More

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