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Zechariah Terrell
Zechariah Terrell at Norm Reeves Toyota Dallas

Zechariah Terrell

Sales Manager

Norm Reeves Toyota Dallas

9525 E R L Thornton Fwy
Dallas, TX 75228

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4.4
15 Reviews
4.4

15 Reviews

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15 Reviews of Zechariah Terrell

January 17, 2026

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Employee Rating

I absolutely LOVE my car, but the customer service makes me love it even more. Mr. Rodney Houston was hands down the best and so respectful and helpful!! He will be the reason I stick around to be honest! More

by larissamrer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Charlie Topping, Sergio Leyva, Rodney Houston

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Jan 17, 2026

Norm Reeves Toyota Dallas responded

Hi Laris! Thank you for sharing your wonderful feedback about Rodney and our team! We truly appreciate your business and five-star rating of Norm Reeves Toyota Dallas. Enjoy your ride!

January 16, 2026

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Employee Rating

I was very displeased with how this sale was handled. Jose spoke to me in a very unprofessional manner and ruined this deal. More

by Jess
Recommend Dealer
No

Other Employees Tagged: Jasmin Mendez, Jose Rico, Jesus Rico

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Jan 16, 2026

Norm Reeves Toyota Dallas responded

Thank you for this feedback, Jess. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

December 21, 2025

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Employee Rating

The dealership will not work on price an push warranties hard. My transaction took place at the end of the day and they wouldn't replace a dead battery, missing bolt or compromise on bad tires. Seth was pol More

by charles.nelson.jr.42
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Gabriel Hernandez, Keith Bonds, Seth Glass

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Dec 22, 2025

Norm Reeves Toyota Dallas responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

November 17, 2025

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Employee Rating

Super friendly. Fast, informative! Love that they video what they do! Probably the easiest service I have ever had! More

by lauragolden76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Shelly Jackowski, Carlos Lopez, John Pena, Antonio Holmes, Edwin Aguilar, Harveen Toor, Sergio Leyva

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Nov 17, 2025

Norm Reeves Toyota Dallas responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Norm Reeves Toyota Dallas to be a positive one. Please don't hesitate to reach out if you need anything else. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

October 06, 2025

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Employee Rating

Great people to work with. They were friendly and answered my questions clearly and quickly. Pedro was awesome to work with. Zech was pleasant and very helpful. I enjoyed the e More

by Dick Grnat
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Pedro Cachay, LaTris Price, Carmine Liuzzi, Jalisa Bell

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Oct 06, 2025

Norm Reeves Toyota Dallas responded

Thank you so much for your kind words! We're thrilled to hear that Pedro and Zech made your experience enjoyable and seamless. We truly appreciate your feedback and are grateful for the opportunity to assist you. If there's anything else we can do for you, please don't hesitate to reach out! LaTris Price-Customer Relations Manager-latris.price@normreeves.com

October 05, 2025

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Employee Rating

Chris was amazing sales person. It was a great experience and he is kind and professional. It was definitely worth the drive from Houston, Texas. We will definitely buy from him ag More

by marivelgomez
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Chris Mayne , Andres Escobar

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Oct 05, 2025

Norm Reeves Toyota Dallas responded

It's great to hear that we were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Norm Reeves Toyota Dallas! LaTris Price-Customer Relations Manager-latris.price@normreeves.com

August 29, 2025

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Employee Rating

The GM , the sales agent, and the finance director were all wonderful. I felt that they gave me an excellent trade in value on my car and the price on the newer car was excellent. I would buy another car f More

by CLWINTERRPM
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Luis Santos , Alex Doyle

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Aug 29, 2025

Norm Reeves Toyota Dallas responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! LaTris Price-Customer Relations Manager-latris.price@normreeves.com

July 26, 2025

Dealership Rating
Employee Rating

Mo and Zech are awesome dudes! Made the experience seamless and enjoyable! Would recommend this place to anybody! More

by Hunterforsyth88
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Mo Ahmad

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Jul 27, 2025

Norm Reeves Toyota Dallas responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Norm Reeves Toyota Dallas. We look forward to having you as one of our valued customers for many more years to come! LaTris Price-Customer Relations Manager-latris.price@normreeves.com

June 06, 2025

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Employee Rating

It has taken a significant amount of time, and I have been waiting for quite a while. More

by tamhiep2506
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Michael Warren, Gabriel Hernandez , Andres Escobar

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Jun 06, 2025

Norm Reeves Toyota Dallas responded

Thank you for taking the time to provide feedback on your recent sales experience at our dealership. I am reaching out to learn more about your experience so I can appropriately address your situation. Please feel free to reach out to me directly. We appreciate your business and value you as a customer. I look forward to hearing from you. Sincerely, LaTris Price Customer Relations Manager latris.price@normreeves.com

May 30, 2025

Dealership Rating
Employee Rating

Dealer was fast and efficient, buying experience was pleasant, I would recommend and buy here again in the future. More

by willie.word
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Pedro Cachay, Gabriel Hernandez , Zion Lamas, Victor Salazar-Arzola

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May 30, 2025

Norm Reeves Toyota Dallas responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. We can mention exceptional-exceptional experience, exceptional customer service. We strive for excellence. The Norm Reeves Way. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

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