Sergio Leyva
Sergio Leyva at Norm Reeves Toyota Dallas

Sergio Leyva

Service Advisor

Norm Reeves Toyota Dallas

9525 E R L Thornton Fwy
Dallas, TX 75228

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4.9
106 Reviews
4.9

106 Reviews

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106 Reviews of Sergio Leyva

May 29, 2026

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Employee Rating

No pressure, fast service department, offered free shuttle while waiting. Overall very good experience, would return and recommend to others. More

by Tim C
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Harveen Toor , Geraldo?

May 29, 2026

Norm Reeves Toyota Dallas responded

We’re happy our team provided pressure-free, swift service and a free shuttle for you. We appreciate your recommendation and your plan to return. We look forward to caring for your Toyota Camry again. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

May 24, 2026

Dealership Rating
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5k Service was quick and easy with my appointment I had with Sergio. I will definitely be back for my future services to Norm Reeves Toyota Dallas and will request for Sergio every time! More

by chris.h
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 24, 2026

Norm Reeves Toyota Dallas responded

We’re pleased your 5K service was smooth and efficient with Sergio. Thank you for trusting us with your Toyota. We’ll be ready to have Sergio assist you on your next visit. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

May 23, 2026

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Employee Rating

Did what I asked, provided questions for my car's evaluation and made some good recommendations for next service. More

by bd4739
Recommend Dealer
Yes

Other Employees Tagged: Sergio Leyva

May 23, 2026

Norm Reeves Toyota Dallas responded

Sergio and our team are glad we could fulfill your requests and provide helpful recommendations for your Camry’s upcoming maintenance. We look forward to assisting you when it is time for that follow up. Thank you for trusting us with your Toyota. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

May 18, 2026

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I brought my car in for an oil change and the service was fast but thorough. They provided a shuttle back to my house so I didn't have to wait at the dealership. Once the service was completed, they automati More

by dlw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 18, 2026

Norm Reeves Toyota Dallas responded

We’re happy to offer quick, detailed service and convenient shuttle service. We appreciate your feedback and hope to welcome you back to Norm Reeves Toyota Dallas in the future. Safe travels!

May 14, 2026

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Excellent service from Edwin and Sergio—they are always very friendly and treat you exceptionally well. I highly recommend both of them. Ask for Sergio or Edwin; they are both top-notch. A1PLUS More

by perocaza
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Edwin Aguilar

May 14, 2026

Norm Reeves Toyota Dallas responded

Thank you for sharing your experience with Edwin and Sergio during your recent Toyota service. We’re pleased they provided friendly, attentive care. We look forward to welcoming you back soon. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

May 13, 2026

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En general muy buen servicio y muy responsables. Y cualquier irregularidad tratan de resolver en el mínimo tiempo. More

by zaguitoarr
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Edwin Aguilar

May 14, 2026

Norm Reeves Toyota Dallas responded

Gracias por compartir sus comentarios sobre Norm Reeves Toyota Dallas. Nos alegra saber que nuestro equipo sigue brindándole un servicio eficiente y de alta calidad.

May 10, 2026

Dealership Rating
Employee Rating

I’m happy because they do a good job and they do the service on time of your appointment Sergio is such a good person he has good manners I’m glad he is there on customer service More

by rosa.breceda1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Employer not listed

May 10, 2026

Norm Reeves Toyota Dallas responded

It’s wonderful to hear your Toyota RAV4 appointment was completed right on schedule. We’ll share your compliments with Sergio; he’ll be pleased to know his efforts made a positive impact. We look forward to assisting you with future service. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

May 02, 2026

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Employee Rating

Norm Reeves Toyota did a great job with my recent service visit. They were quick and very helpful. More

by jay
Recommend Dealer
Yes
May 02, 2026

Norm Reeves Toyota Dallas responded

Thank you for sharing your experience. Sergio and our team are pleased to have completed your Toyota 4Runner service efficiently and provided helpful support. We look forward to assisting you at your next visit. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

May 02, 2026

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Employee Rating

I went to do a full detail carwash . And when i went to pick up the car it was still dirty. I went there before and they did a good job. But this time i felt they were in a rush to finish More

by josedominguez048
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
May 05, 2026

Norm Reeves Toyota Dallas responded

We're sorry to hear about your experience, Jose, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

April 20, 2026

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Employee Rating

Good service 100% 100 very professional love it i definitely coming back to this location More

by Martir
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 23, 2026

Norm Reeves Toyota Dallas responded

Martir, We appreciate your feedback and are happy to hear we provided professional care during your visit. We noticed your three-star rating. If there was anything about your visit that didn’t meet your needs, please don’t hesitate to reach out so we can assist. Thank you! LaTris Price-Customer Relations Manager-latris.price@normreeves.com

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