Sergio Leyva
Sergio Leyva at Norm Reeves Toyota Dallas

Sergio Leyva

Service Advisor

Norm Reeves Toyota Dallas

9525 E R L Thornton Fwy
Dallas, TX 75228

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4.9
96 Reviews
4.9

96 Reviews

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96 Reviews of Sergio Leyva

April 18, 2026

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Employee Rating

My experience was smooth and great and I was satisfied and I give a thumbs up More

by MICHELLEJD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Edwin Aguilar

Apr 18, 2026

Norm Reeves Toyota Dallas responded

It’s great to hear your Toyota Camry service was smooth and met your expectations. We appreciate the thumbs up, and we look forward to assisting you again. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

April 12, 2026

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Employee Rating

Thanks Edwin Todo el servicio fue excelente Nos veremos pronto para mi siguiente servicio de carro More

by Adonai
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Edwin Aguilar

Apr 12, 2026

Norm Reeves Toyota Dallas responded

We’re happy Edwin provided excellent service for your Toyota RAV4. Thank you for sharing your feedback. We look forward to your next appointment. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

April 12, 2026

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I had a great experience with the service on my truck. The work was done efficiently and everything is running perfectly now. The service advisor was very professional, helpful, and kept me informed throu More

by Luisangel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 12, 2026

Norm Reeves Toyota Dallas responded

We’re thrilled Sergio and our service team could provide professional support for your Toyota RAV4. It’s great to hear everything is running perfectly after the efficient work. Thank you for recognizing the attention to detail and clear communication. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

April 04, 2026

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Employee Rating

Straight forward No drama, no xx, got there and got it done on time This survey has more drama than the service More

by robiemeljewellaco
Recommend Dealer
Yes

Other Employees Tagged: Sergio Leyva

Apr 05, 2026

Norm Reeves Toyota Dallas responded

Thank you for sharing your experience. We’re glad your Toyota Corolla service was straightforward and finished on schedule. We look forward to serving you again. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

March 30, 2026

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Sergio was very friendly and attentive. He kept me updated throughout the whole process. Would highly recommend! More

by Jennypena
Recommend Dealer
Yes
Mar 30, 2026

Norm Reeves Toyota Dallas responded

It’s fantastic to hear Sergio provided friendly, attentive service and kept you informed throughout your Toyota Camry Hybrid maintenance. Thank you for the recommendation. We look forward to assisting you again. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

March 30, 2026

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Sergio was friendly from the moment I arrived and made the whole process smooth and stress-free. He took the time to explain everything clearly, was very thorough and kept me updated throughout the servic More

by Norapena38
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 30, 2026

Norm Reeves Toyota Dallas responded

Thank you for recognizing Sergio’s thorough and clear explanations during your Toyota Corolla service. We’re pleased the process felt smooth and stress-free, and that his professionalism stood out. We appreciate your trust and look forward to serving you again. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

March 23, 2026

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Employee Rating

Muy buena atención es muy amable y me ayudo con mucho esmero . Igual me ayudo Pedro Cachay. More

by ANANDRAS26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Pedro Cachay

Mar 23, 2026

Norm Reeves Toyota Dallas responded

Thank you for highlighting Pedro’s attentive and caring service for your Toyota. We look forward to assisting you on your next visit. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

March 22, 2026

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Employee Rating

Good, they did all the required service and in a quick turn around Excellent work More

by ROLANDO_BARCO
Recommend Dealer
Yes

Other Employees Tagged: Sergio Leyva

Mar 22, 2026

Norm Reeves Toyota Dallas responded

Sergio and our service team are glad we could complete the required maintenance on your Toyota Prius quickly and thoroughly. We appreciate you noting the efficient turnaround and excellent work. We look forward to helping keep your Prius running smoothly. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

March 22, 2026

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Employee Rating

The service was fine, but please don’t tell me it will be ready in 2-3 hrs and have me wait around and 2-3 hrs later there were still cars ahead of me. 6 hrs later they were through w recall part. Advice - More

by jegardner
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Mar 23, 2026

Norm Reeves Toyota Dallas responded

Your feedback on the wait time and communication is greatly appreciated. We aim to set realistic expectations for our customers, so it's disappointing to see we fell short in this instance. I'll make sure this gets addressed with our team so we can improve moving forward. If you would like to discuss this further, please feel free to contact me. Thank you, LaTris Price - Customer Relations Manager - latris.price@normreeves.com

March 20, 2026

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Employee Rating

Very professional and courteous. . This dealership is the best! I have been coming here for many years and even though the ownership has changed the quality remains the same.. More

by LEEMVOLLMER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Shelly Jackowski

Mar 21, 2026

Norm Reeves Toyota Dallas responded

Thank you for trusting us with your Camry Hybrid service over the years. We’re glad the professionalism and courtesy you’ve experienced stayed consistent even after ownership changed. We appreciate your loyalty and look forward to serving you again. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

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