Zeeshan Devani | Page 3

Bryan College Station Toyota responded

Thank you for the kind words! We’re glad you felt welcomed and that our team was helpful and respectful in addressing your questions and concerns. We truly appreciate you choosing Bryan College Station Toyota and look forward to serving you again.

Bryan College Station Toyota responded

Thank you for taking the time to share your experience. We’re glad to hear Kaleb provided responsive and transparent service and that Zeeshan made the financing process smooth and professional. It’s great to know you’re happy with your Sequoia and your overall purchase experience. We also appreciate you mentioning the inspection follow-up. We’re sorry to hear the communication in that moment did not meet expectations, and we value that feedback as an opportunity to improve. Thank you again for your recommendation and for choosing Bryan College Station Toyota. We hope you enjoy your Sequoia for many years to come. Customer Relations Manager customerservice@purdygroupusa.com

Bryan College Station Toyota responded

We’re very sorry to hear about your experience and sincerely apologize for the frustration this caused. We take feedback like this seriously and would like the opportunity to make things right. Please reach out to our Customer Relations team at customerservice@purdygroupusa.com so we can review your concerns and work toward a resolution.

Bryan College Station Toyota responded

Thank you for the wonderful feedback! We are glad Gian provided knowledgeable service, and we appreciate you referring your friends and family to him. Great to hear he’s doing a great job! Customer Relations Manager customerservice@purdygroupusa.com

Bryan College Station Toyota responded

Thank you for your feedback. We are glad to hear Russell took the time to listen ato nd work through your service and scheduling needs. It’s also great to know our team made you feel welcome and provided a friendly experience. We appreciate you choosing us and look forward to assisting you again. Customer Relations Manager customerservice@purdygroupusa.com

Bryan College Station Toyota responded

Thank you for sharing your experience. We are glad our team at BCS Toyota could help make a difficult situation easier and provide a smooth, low-stress process. Enjoy your new ride! Customer Relations Manager customerservice@purdygroupusa.com

Bryan College Station Toyota responded

Thank you for sharing your experience. We are glad Jessie was helpful during the sale, but we are sorry for the concerns you raised after the purchase. Clear communication about payments and refunds is critical, and we regret that this was not handled in a way that built trust. We take your feedback seriously and are reviewing this internally to ensure better transparency. If you are open to it, please contact us so we can review your situation and provide any assistance we can. Customer Relations Manager customerservice@purdygroupusa.com

Bryan College Station Toyota responded

Thank you for the positive feedback! We are glad to hear you are happy with your vehicle and that our team made the process smooth and enjoyable. Wishing you happy miles! Customer Relations Manager customerservice@purdygroupusa.com

Bryan College Station Toyota responded

Thank you for sharing your experience. We are glad Gian was able to provide a smooth, straightforward process and offer great value on your trade. It’s also good to hear our finance team made everything clear without any pressure. See you next time! Customer Relations Manager customerservice@purdygroupusa.com

Bryan College Station Toyota responded

Thank you for your kind words. We are happy to hear that our team went the extra mile to ensure your satisfaction and convenience. We appreciate your feedback. Customer Relations Manager customerservice@purdygroupusa.com