Manny Lopez

We were visiting from out of town and needed front turn a signal replaced. I called late Wedndsday and spoke to Manny. I took the car car in at 7am, and it was completed in about 30 minutes. Thanks for th signal replaced. I called late Wedndsday and spoke to Manny. I took the car car in at 7am, and it was completed in about 30 minutes. Thanks for the quick service. More

by RLMCC0569 Verified Customer Verified Customer

Print

Don’t have Manny Lopez as a service consult. His has poor customer service. He won’t call when he says he will for updates. He will also not check if you have warranty coverage until the very en His has poor customer service. He won’t call when he says he will for updates. He will also not check if you have warranty coverage until the very end so you’ll have to bum rides because you don’t get a loaner car. And he won’t tell you that your car won’t be looked at or touch that day even with an appointment when you drop off your car. He’ll call you towards the end of the day and promise to get the part they don’t have in stock on the Oder sheet but then doesn’t actually check if it’s on there until the next day and then won’t call to tell you it wasn’t ordered and then you have to call for an update and only then does he tell you that it wasn’t ordered. Whatever you do get a different service rep! If you get Manny you get Screwed! More

by rachels.nani Verified Customer Verified Customer

Print

Bryan College Station Toyota has short waiting time and excellent service! I would definitely recommend this place! excellent service! I would definitely recommend this place! More

by ROSEWINSLET3300 Verified Customer Verified Customer

Print

Thank you for the excellent service you provided for my vehicle. I really appreciate your professionalism, attention to detail, and the time you took to make sure everything was done properly. My vehicl vehicle. I really appreciate your professionalism, attention to detail, and the time you took to make sure everything was done properly. My vehicle is running great, and I’m very satisfied with the service. Thank you again for your hard work and excellent customer service. I will definitely recommend your service to others. More

by yasitha jayamuni Verified Customer Verified Customer

Print

Very pleased with the service. Had to go back next day because whoever serviced last, which may have been in Brenham, did not put the filter tray back in so needed to have another Had to go back next day because whoever serviced last, which may have been in Brenham, did not put the filter tray back in so needed to have another one ordered. More

by BRIDGETHULLING Verified Customer Verified Customer

Print

BCS Toyota is always clean and staff very friendly. Their customer service and waiting area is always great. Their customer service and waiting area is always great. More

by glennalfaro62 Verified Customer Verified Customer

Print

I was not impressed with the communication regarding the time necessary to fix my problem. I was told to bring it in Thursday afternoon to be in the system for Friday evaluation. The parts had to be order time necessary to fix my problem. I was told to bring it in Thursday afternoon to be in the system for Friday evaluation. The parts had to be ordered for a Monday delivery. I had to call to check the expected finish date. My service agent would not be available to answer the phone and would not return my call even having several opportunity to do so. The person to person interface was a totally opposite and positive experience. The shuttle driver can use some training on being more friendly with your clients also. More

by SHANFAM2 Verified Customer Verified Customer

Print

After many years of coming here, this has to be the worst experience yet. I appreciate Manny taking a test drive with me to make sure he understood and agreed with me on the symptoms. It was downhill after t experience yet. I appreciate Manny taking a test drive with me to make sure he understood and agreed with me on the symptoms. It was downhill after that. Every step of the process took longer than I was told it would take. I got no notifications when it did take longer, so I had to call to find out what was going on. My calls were not returned for hours or until the next day. We agreed to replace two U-joints. After a few days I learned that they were ordering a new drive shaft as well because, as I was told, one of the U-joints was permanently attached to the drive shaft. A few days later, I learned that a new drive shaft was not required; the problem was that they could not remove the old U-joint from the old drive shaft. After getting the service manager involved, they quickly fixed the problem and, ultimately, only the two U-joints were replaced. It is difficult to rate individuals on this because Manny was out for a week after initially taking the service call and several people were involved. This was more of a system failure. Bottom line: 11 days to replace two U-joints. More

by duaneamcvay Verified Customer Verified Customer

Print

Everyone at BCS Toyota makes me feel like family. Never met someone who wasn't going out of their way to help me. Never met someone who wasn't going out of their way to help me. More

by rhill16 Verified Customer Verified Customer

Print

Great experience, thank you for getting rid of the rude bossy girl on the check in lanes… bossy girl on the check in lanes… More

by jcfisher1968 Verified Customer Verified Customer

Print