Dillon (service manager) continues to be very helpful.
It is evident that he is always concerned about providing the best quality service that fits the customer. I appreciate his loyalty and dedication to
It is evident that he is always concerned about providing the best quality service that fits the customer. I appreciate his loyalty and dedication to balance quality service with keeping the costs reasonable. Thank you!
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by Paul
Service Price Transparency
Other Employees Tagged:
Dillon
Apr 13, 2026 -
Group 1 Nissan Cedar Park responded
Hi Paul, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
Attempted a scam.
They billed for service that wasn't completed. Took 3 months to get a refund, was a constant battle. Lied on legal documents to try and get out of it
They billed for service that wasn't completed. Took 3 months to get a refund, was a constant battle. Lied on legal documents to try and get out of it. Eventually offered a refund, this was due to the fact we got the documents they lied on. Terrible service would not recommend.
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by matt
Service Price Transparency
Apr 07, 2026 -
Group 1 Nissan Cedar Park responded
Hi Matt,
We take feedback like this very seriously and would like to clarify the situation. Our records show that the services and charges were discussed and authorized prior to any charges be made to you. At no point do we misrepresent legal documents or services, and we strongly stand behind the integrity of our process.
Regarding the refund, while it is not standard to issue one after services have been rendered, we worked with you in good faith to reach a resolution. The timeline reflected the back and forth communication needed to address your concerns thoroughly.
We strive for transparency and clear communication with every customer, and it’s disappointing to hear that your experience did not reflect that. We would welcome the opportunity to speak with you directly to resolve any remaining concerns.
Fredi Sanchez
Service Director - Group 1 Nissan Cedar Park
512-620-7252
fsanchezgarcia@Group1auto.com
It was a great experience buying my car.
But unfortunately when I had a problem with a warning on my screen no one seemed to be able to help.
But unfortunately when I had a problem with a warning on my screen no one seemed to be able to help.
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by ana.paula.avila74
Service Price Transparency
Apr 04, 2026 -
Group 1 Nissan Cedar Park responded
Thank you for your feedback. We’re glad your purchase experience was positive, though we’re sorry to hear you did not receive the assistance you needed afterward. Your concern will be addressed with our team to ensure better support. We hope to have the opportunity to better assist you in the future.
I was very disappointed this time that I took my vehicle,
2023 Rouge that I bought new, in to get one of the tires that had a nail in it either fixed or possibly purchase another tire. I had just bought bra
2023 Rouge that I bought new, in to get one of the tires that had a nail in it either fixed or possibly purchase another tire. I had just bought brand new all four tires in November 26, 2025. At that time my car only had a little over 16,258 miles on it. I was surprised that the dealership said I needed all four tires replaced with my vehicle having such low mileage. I trusted their advice and purchased all four.
Today, 3/24/2026 They were unable to fix my tire because an instrument they use for changing tires was not working and they were waiting on some parts to come in, however, I did.have my oil changed.
Shortly after they changed my oil I had a message sent via text stating that IMMEDIATE ATTENTION was needed to be done:
brake fluid exchange at $139.95; cabin air filter replacement at $94.95, which I did agreed to on the text, but shortly afterwards told them I would want to wait, which I was informed that it was too late. They were already doing it. I did not elect to have the fuel injection cleaning service at $249.95. Normally when they have additional work to be done on the vehicle, the service person will come and explain to me what is going to be done and why it is necessary; this time I did not get that courtesy. By the time I finished with getting my oil changed and some of the work done I left paying $397.15.
Mileage on my vehicle is 18,405 miles as of today. I don’t understand why it has needed so much work each time I take it in. I am very careful with my vehicle. It has not been in any accidents and I take it to the dealership to get work done when needed. Last time I had the oil changed I had to take it back in because it had not been done correctly, and the oil was leaking underneath my vehicle. The dealership.did an additional oil change and did not charge me for doing it correctly. My concern about this is what if I hadn’t noticed this, what damage could this have done to my vehicle? I was really hoping to have an ongoing relationship with the dealership that I purchased my vehicle from. I wanted to have full confidence, and be able to trust them when they give their professional advice. I know I am just one client that purchased one vehicle there, but I am loyal and do continue to buy new vehicles when needed from the same dealership.This is the first vehicle I bought since moving to this area.
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by Laurel
Service Price Transparency
Mar 27, 2026 -
Group 1 Nissan Cedar Park responded
Thank you for taking the time to share your experience. We’re truly sorry to hear about the frustration and inconvenience you encountered during your recent visit. This is not the level of service we strive to provide, and we understand how disappointing this situation must have been especially after placing your trust in us multiple times. We sincerely apologize for the lack of clear communication, the delays, and the concerns surrounding the work performed on your vehicle. You should always feel informed, respected, and confident in the service being provided, and it’s clear we fell short in your case. Your feedback is extremely important to us, and we would appreciate the opportunity to make this right. Please reach out to us directly at your convenience so we can review your visit in detail, address the issues you experienced, and work toward a resolution that restores your confidence in our dealership. Thank you again for bringing this to our attention we are committed to improving and hope to have the chance to earn back your trust. Fredi Sanchez Service Director - Cedar Park Nissan fsanchezgarcia@group1auto.com 512-620-7200
This was the 3rd vehicle I’ve bought from this
dealership. Sean was great to work with, very patient, friendly, knowledgeable, and informative. I would absolutely recommend him to anyone looking
dealership. Sean was great to work with, very patient, friendly, knowledgeable, and informative. I would absolutely recommend him to anyone looking for a new vehicle.
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by erik.heter
Mar 23, 2026 -
Group 1 Nissan Cedar Park responded
Hello, we're happy you found our staff to be so supportive during your experience here at Cedar Park Nissan. Thanks for the recommendation, and have an amazing day!
The folks here are decent people.
Trevor and Riley helped me. They're good people and I genuinely enjoyed my time. When my trucks needed service I experienced very little issues as th
Trevor and Riley helped me. They're good people and I genuinely enjoyed my time. When my trucks needed service I experienced very little issues as the service department are also very helpful. Only dealership I'll use now. Avoid Nyle Maxwell and come here instead.
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by Frontierman2023
Mar 20, 2026 -
Group 1 Nissan Cedar Park responded
Hello, thank you for your kind review; we are happy to pass along your comments to the team here at Cedar Park Nissan! Please don't hesitate to reach out if there's anything additional we can do for you.
Friendly, helpful Staff, helped me pick the right car for
me, very communicative made it an easy process!
me, very communicative made it an easy process!
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by Brandon B.
Other Employees Tagged:
Sean Doughty, John Jones
Mar 04, 2026 -
Group 1 Nissan Cedar Park responded
Hello, we're happy you found our staff to be so supportive during your experience here at Cedar Park Nissan. Please let us know if there is anything else we can do for you; we are more than happy to help!
Jordan was very professional.
Listened to understand my needs and came through. I will definitely refer others to meet with him should they need a vehicle.
Listened to understand my needs and came through. I will definitely refer others to meet with him should they need a vehicle.
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by catrinajzg
Other Employees Tagged:
Jordan
Feb 28, 2026 -
Group 1 Nissan Cedar Park responded
Hello, we're happy you found our staff to be so supportive during your experience here at Cedar Park Nissan. Please don't hesitate to reach out if there's anything additional we can do for you.
Clear explanations of problems discovered during service
with the estimated costs and no pressure to add service you can’t afford.
with the estimated costs and no pressure to add service you can’t afford.
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by zandramj
Service Price Transparency
Other Employees Tagged:
Johnathon Serrano
Feb 15, 2026 -
Group 1 Nissan Cedar Park responded
Hello Zandramj, we appreciate you taking the time to leave us this feedback. Feel free to reach out to us if you need anything. Have a wonderful day.
The dealership is clean.
Prices are bit high for services rendered. Was greeted promptly and staff is typically courteous.
Prices are bit high for services rendered. Was greeted promptly and staff is typically courteous.
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by J
Service Price Transparency
Feb 11, 2026 -
Group 1 Nissan Cedar Park responded
Thank you for taking the time to leave us a review and for sharing your feedback. We're glad to hear you found our dealership clean and that our team greeted you promptly and treated you courteously that's always our goal.
We do appreciate your comments regarding service pricing. Transparency and value are important to us, and your feedback helps us identify where we can improve the overall experience. We're also happy to know you were satisfied with the workmanship, service time, and communication during your visit.
Thank you again for choosing us for your service needs, and we hope to continue providing you with a positive experience in the future.
Fredi Sanchez
Service Director - Cedar Park Nissan
512-620-7252
fsanchezgarcia@group1auto.com