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Group 1 Nissan Cedar Park responded

Thank you for taking the time to share your feedback. We’re glad to hear that scheduling your appointment was quick, but we sincerely apologize for the lack of followup communication and the extended service time during your visit. That is not the level of experience we aim to provide. Your comments regarding communication, wait time, and clarity on who was assisting you have been noted and will be addressed with our service team to ensure better coordination and proactive updates moving forward. We value your time and understand how frustrating this experience must have been. We appreciate your honest review, as it helps us identify areas where we can improve. If you’re open to it, we would welcome the opportunity to discuss your visit further and work toward providing you with a better experience in the future. Thank you again for your feedback. Fredi Sanchez Service Director - Cedar Park Nissan fsanchezgarcia@group1auto.com

Group 1 Nissan Cedar Park responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Cedar Park Nissan! Please don't hesitate to reach out if there's anything additional we can do for you.

Group 1 Nissan Cedar Park responded

Hi, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

Group 1 Nissan Cedar Park responded

Hello Mary, we're happy to hear you had such a positive experience with our team! We do hope we can be of assistance in the future. Take care!

Group 1 Nissan Cedar Park responded

Hi, we are glad we could help! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Group 1 Nissan Cedar Park responded

Hello Tony, thank you for sharing your positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

Group 1 Nissan Cedar Park responded

Thank you for taking the time to share your feedback. We’re very sorry to hear about your experience and understand how frustrating this situation must have been for you and your son. This is not the level of communication or service we aim to provide. We would appreciate the opportunity to look into this further and clarify what happened regarding the warranty coverage and the pre-payment request. Our goal is always to be transparent and ensure our customers feel supported, especially when it comes to repairs and warranty concerns. If you’re willing, please contact our service management team directly at 512-620-7252 so we can review the details together and work toward a resolution. We value your business and would like the chance to make this right. Thank you again for bringing this to our attention. Fredi Garcia Sanchez Service Director - Cedar Park Nissan fsanchezgarcia@group1auto.com

Group 1 Nissan Cedar Park responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Group 1 Nissan Cedar Park responded

Hi, thank you for sharing your positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

Group 1 Nissan Cedar Park responded

Hello Kim, thank you for your kind words and this wonderful review! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!