Every one was very friendly and my wait time to have my
car serviced was approximately less than 1and 1/2hours
car serviced was approximately less than 1and 1/2hours
More
by Lil bro
Other Employees Tagged:
Dillon
Jan 21, 2026 -
Group 1 Nissan Cedar Park responded
Hi, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.
Dylan is a very professional and helpful service member
at Cedar Park Nissan . He was very courteous and knowledgeable
at Cedar Park Nissan . He was very courteous and knowledgeable
More
by Mark.s.wood.tx
Service Price Transparency
Other Employees Tagged:
Dylan Green
Jan 18, 2026 -
Group 1 Nissan Cedar Park responded
Hello, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.
Everything went smoothly.
It was my first trip to this Nissan dealership. They did the work promptly.
It was my first trip to this Nissan dealership. They did the work promptly.
More
by edwardshaw789
Service Price Transparency
Jan 18, 2026 -
Group 1 Nissan Cedar Park responded
Hello, we are very happy to have provided you with such a positive experience! We can't wait to see you again, have a great day.
Had scheduled appointment for Extended Warranty.
For this, Nissan asked for overall inspection.
Inspection was completed, after lengthy time. The agent following, seems unaware of visit more imp
For this, Nissan asked for overall inspection.
Inspection was completed, after lengthy time. The agent following, seems unaware of visit more importantly going over list of issues recommended to be done. When I mentioned being there for extended warranty, I still needed only to be informed of the issues recommended to be done. None of which would have prevented me from securing the warranty. I did go ahead & had the main issued completed. When finally after considerable time 11;AM—3:PM, sitting in customer area, which was extremely cold. I met with the Warrenty Agent who knew I had an appointment @ 11:AM, wasn’t aware that I was there. He apologized & quickly handled securing the warranty & getting required payment. I left him, going to get my car with no one available. I then went out, looked around & saw my car. I had the keys given to me by warranty agent. I went to my car, I could not unlock the doors. I checked license to make sure it was my automobile, which it was. I then headed back to the dealershiip, seeing my initial agent asking about my car. He & another agent were looking forward to my car, seeing me, discovered @ the same time I had been given another customers keys. They retrieved the keys from me, gave me my keys, knowing the keys now corrected, both headed back to dealership. I entered my car with protective floor covering, trash, etc. to take care of myself. I’m a self sufficient person, so drove away, trash & all.
Wasn’t the most pleasant day, too long, would have been longer had I not called the Warrenty agent to let him know I was waiting to see him. The customer area had suitable accommodations, but far too cold., even with sweater I was grateful I had brought with me.
More
by BJ
Service Price Transparency
Other Employees Tagged:
Dylan Green, Dan Losure
Jan 16, 2026 -
Group 1 Nissan Cedar Park responded
Thank you for taking the time to share such detailed feedback about your recent visit. We sincerely apologize for the frustration and inconvenience you experienced during your extended warranty inspection and service appointment.
We regret that the inspection process took longer than expected and that the recommended repairs were not clearly communicated in advance, as this should have been handled with greater transparency and efficiency. Additionally, we understand how concerning it must have been to experience confusion regarding your vehicle keys and access to your car this is certainly not the level of care or organization we strive to provide.
We also apologize for the lack of communication while you were waiting and for the discomfort in the customer area. Your time and comfort are important to us, and it's clear we fell short during this visit.
Your feedback has been shared with our service management team so we can review the processes and staff interactions involved and make improvements moving forward. We truly appreciate you bringing these matters to our attention, as it helps us improve the experience for all our customers.
If you are open to it, we would appreciate the opportunity to discuss this further and work toward making things right. Please feel free to contact our service management team directly at your convenience.
Thank you again for your honest feedback and for giving us the opportunity to improve.
Fredi Sanchez
Service Director - Cedar Park Nissan
fsanchezgarcia@group1auto.com
I was very satisfied with the service ,Alejandro was very
helpful and super duper friendly!
helpful and super duper friendly!
More
by ceciliaroj
Service Price Transparency
Other Employees Tagged:
Alejandro
Jan 16, 2026 -
Group 1 Nissan Cedar Park responded
Hi, we're happy you found our staff Alejandro to be so supportive during your experience here at Cedar Park Nissan. We do hope we can be of assistance in the future. Take care!
Although it was quick to get me an appointment, there
were no prompt follow ups for my serviced vehicle. I had to find the assigned person I was assigned to. The fact I was there starting around 8:45am,
were no prompt follow ups for my serviced vehicle. I had to find the assigned person I was assigned to. The fact I was there starting around 8:45am, i didn’t leave until after 4pm.
More
by Erjc6024
Service Price Transparency
Jan 16, 2026 -
Group 1 Nissan Cedar Park responded
Thank you for taking the time to share your feedback. We’re glad to hear that scheduling your appointment was quick, but we sincerely apologize for the lack of followup communication and the extended service time during your visit. That is not the level of experience we aim to provide. Your comments regarding communication, wait time, and clarity on who was assisting you have been noted and will be addressed with our service team to ensure better coordination and proactive updates moving forward. We value your time and understand how frustrating this experience must have been. We appreciate your honest review, as it helps us identify areas where we can improve. If you’re open to it, we would welcome the opportunity to discuss your visit further and work toward providing you with a better experience in the future. Thank you again for your feedback. Fredi Sanchez Service Director - Cedar Park Nissan fsanchezgarcia@group1auto.com
Cedar Park Nissan’s service team was efficient,
attentive, and made my entire maintenance visit smooth and stress‑free. The dealership is very clean, complementary coffee was amazing and very frien
attentive, and made my entire maintenance visit smooth and stress‑free. The dealership is very clean, complementary coffee was amazing and very friendly staffs. Isaac Bautista is a great advisor who genuinely helped take care of my vehicle needs. Thank you.
More
by kazigaos
Service Price Transparency
Other Employees Tagged:
Isaac Bautista
Jan 10, 2026 -
Group 1 Nissan Cedar Park responded
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Cedar Park Nissan! Please don't hesitate to reach out if there's anything additional we can do for you.
Very thorough check of my truck and updates as
maintenance was being completed. Thank you
maintenance was being completed. Thank you
More
by bigal
Service Price Transparency
Jan 10, 2026 -
Group 1 Nissan Cedar Park responded
Hi, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.
The information given was not complete, that made us take
a bad decision, something that could be avoided
a bad decision, something that could be avoided
More
by Mary C.
Other Employees Tagged:
Jesse Gutierrez
Jan 09, 2026 -
Group 1 Nissan Cedar Park responded
Hello Mary, we're happy to hear you had such a positive experience with our team! We do hope we can be of assistance in the future. Take care!
Pleasant employees, clean environment , and without an
appointment work was completed in a reasonable time!!
appointment work was completed in a reasonable time!!
More
by Jander624
Service Price Transparency
Jan 09, 2026 -
Group 1 Nissan Cedar Park responded
Hi, we are glad we could help! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Dealer Reviews
Cars for Sale
Dealer Log In
