132 Reviews
Write a Review132 Reviews of group1auto group1auto
September 27, 2023
Service was done quickly and very efficient. Personal Barry, helpful and attentive. It seems like all bases are covered when it comes to service. Personal Barry, helpful and attentive. It seems like all bases are covered when it comes to service. More
Other Employees Tagged: Patrick Gonzalez, Lisa Pena
August 13, 2023
We’re 6-7 months past end of two year warranty and dealership goodwill comped a body item part worth close to $300 that had actually been flawed for over a year. Ver nice gesture in our sit. Thank y dealership goodwill comped a body item part worth close to $300 that had actually been flawed for over a year. Ver nice gesture in our sit. Thank you very much. Great first service advisor experience with Alex. More
Other Employees Tagged: Alex, Service Advisor
July 30, 2023
Since my first step inside the doors of the Subaru Service Center looking forward to have my vehicle serviced on by qualified technicians. I was met with absolutely poor customer service on behalf of Service Center looking forward to have my vehicle serviced on by qualified technicians. I was met with absolutely poor customer service on behalf of the misogynist front desk men hovering the counters. Nevertheless, I left my vehicle in the hands of the Subaru team for inspection and diagnosis. I was phoned the following day in regards to repairs and cost. As I was listening attentively, the repair code changed 3 times while I asked for additional information. The repair amount over the phone amounted to $1,300 and when I arrived to pick up my vehicle the total amount was $2,500. As a woman arriving to this Center alone, I felt it was taking into consideration with 90% of the costs for “preventative” measures. Truthfully, I would have loved to do business with this team at Subaru El Paso and had these “preventative” services done by the technicians at this Center. The matter of fact is, I could not pay for a service I was already unsatisfied with. I picked up my vehicle and went to a far more trusted Car Repair Shop and was quoted for only services my vehicle was in need of. Thank you. More
July 04, 2023
They held my car until they go the money from the warranty. Even though they knew I had warranty. warranty. Even though they knew I had warranty. More
Other Employees Tagged: Vincente Hernandez, Christopher Marquez, Paul Lucero, Paco Ramirez, Kris Foster, Jesse Vasquez , Patrick Gonzalez, Stephen Soria
July 01, 2023
I had a wonderful experience and am so happy with my new car. Luis was great car. Luis was great More
Other Employees Tagged: Vincente Hernandez, Christopher Marquez, Paul Lucero, Paco Ramirez, Kris Foster, Jesse Vasquez , Patrick Gonzalez, Stephen Soria, Luis
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