jeffrey moien | Page 27

I had a great experience in May when I visited this location for the first time for a state inspection and oil change. My visit on 8/27 was complete opposite of that experience. I originally booked onl location for the first time for a state inspection and oil change. My visit on 8/27 was complete opposite of that experience. I originally booked online for 9/5 and when booking online it stated the price for an oil change was $59. I should have taken a screenshot at that point. I then called on 8/26 to see if they had any sooner availability and rescheduled through the AI bot over the phone to 8/27. Check in was smooth and easy. The wait was a little over an hour not too bad. The poor service came during checkout. Mr. Jeffrey M let me know the total. I was a little surprised and asked why it showed a lower price online. He stated he "couldn't speak to that". I said okay, can you explain my charges and go over them with me. He pushed the invoice towards me and said "this is just what we charge". I again asked if he could go over it with me. There wasn't anyone behind me and I wanted to get better clarity. I asked politely and there still wasn't time taken out to go line by line. He shrugged his shoulders and said "this is a normal price. What you saw online was probably state wide not our pricing". I believe since he is checking me out he should have the knowledge and courtesy to be able to walk through the invoice is all I was asking. It was very disappointing to be treated this way. Not sure if it was because it was the end of the day. Either way I went home a little upset and shaken that the same kindness wasn't displayed. I really liked coming to this location as it's convenient and I can still work from my laptop. Not sure where I'll choose in the future. There is also a random email address tied to my account that I see printed on my invoice. Now someone may have my information. More

by Neetp16 Verified Customer Verified Customer

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Everybody was super nice to me and my husband. And they did a great job. And they did a great job. More

by CNIXON32 Verified Customer Verified Customer

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Very helpful. Mr. Jeff went above and beyond my expectation. I always go to him for my hyundai car service. I even bought another hyundai for my teenage daughter a Mr. Jeff went above and beyond my expectation. I always go to him for my hyundai car service. I even bought another hyundai for my teenage daughter and ofcourse will go to Mr Jeff for her car needs/maintenance as well. 10 stars!!! More

by Graciefp Verified Customer Verified Customer

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Jeffrey Moien and the service team are always pleasant and helpful. When I arrived there were several cars ahead of me but I still got done in a timely manner. and helpful. When I arrived there were several cars ahead of me but I still got done in a timely manner. More

by princesel Verified Customer Verified Customer

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Jeff is very professional and personal! I have full confidence that my vehicles will receive quality service! I have full confidence that my vehicles will receive quality service! More

by Karen Verified Customer Verified Customer

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This was my first time here and service was wonderful. There was kind of a long wait but I didn’t mind it. Everyone was polite and respectful. Lobby was spacious and quiet. I’d come again. There was kind of a long wait but I didn’t mind it. Everyone was polite and respectful. Lobby was spacious and quiet. I’d come again. More

by Toiya_2125 Verified Customer Verified Customer

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Service is fast, accurate and caring. Customer service goes the extra mile. I have bought 2 cars there. Customer service goes the extra mile. I have bought 2 cars there. More

by stocksnet Verified Customer Verified Customer

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Always professional and respectful you can also say passion thanks for taking care of my vehicle passion thanks for taking care of my vehicle More

by RANALLEN99 Verified Customer Verified Customer

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They did a good job of replacing the exterior door handle on my Hyundai Accent. on my Hyundai Accent. More

by ASAGIRL1 Verified Customer Verified Customer

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Individual at service desk appeared to be less than happy to be there and lacked customer service skills. I’m also very dissatisfied on why I’m charged for complimentary oil change (for life if ownership) w to be there and lacked customer service skills. I’m also very dissatisfied on why I’m charged for complimentary oil change (for life if ownership) when that was the agreement I signed when I purchased the car from Hall. Why would Southern NOT honor that agreement when purchasing Hall Hyundai. I will take my vehicle and business elsewhere. Will chose another manufacturer next time versus Hyundai. Is this the you treat military veterans? More

by RDT321 Verified Customer Verified Customer

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