CDJR of Leesburg - Service Center

The initial contact was very good. The representative was professional and clearly explained my options The representative was professional and clearly explained my options More

The serves was excellent the service representative was very professional.(melody) She is friendly and trustworthy. very professional.(melody) She is friendly and trustworthy. More

Everyone attempts to be friendly and that is a nice change since my last visit to the service department. BUT, For a service department has plagued my life with comebacks on multiple vehicles, left ite change since my last visit to the service department. BUT, For a service department has plagued my life with comebacks on multiple vehicles, left items dirty that they had worked on, didn't pick me up when they said they would, and never respond to my complaints....this service department does NOT deserve the labor rates they charge or any respect. My service rep, Ryan Swoll, was nice but didn't have me picked up at the agreed upon time causing a waste of my time and keeping from my vehicle. Event he lady who was supposed to arrange a rental car for a me several weeks ago seemed to be bothered by the whole situation and was inconvenienced by it. These items, accompanied with the terrible experience I had with the sales department, convinces me to never go to this dealership again. I have been patient by giving this dealership multiple chances to prove itself worthy of my, my friend's and family, and my social media contact's confidence in going to this place for vehicles and service, but that chance is no longer available. The only 2 people I have had dealership quality service from are Ashbuy Carter and Stephen Kugel, those 2 deserve 5 stars, but they were not involved in these most recent events. More

Excellent experience overall. Tim the Service Advisor kept me informed through the whole process and it was ready before expected. The Service Manager Dave came out and thanked me Tim the Service Advisor kept me informed through the whole process and it was ready before expected. The Service Manager Dave came out and thanked me for coming in. Top notch service team. Definitely will be telling everyone one. More

I had a wonderful experience upon arrival for an oil change. I also appreciate the technicians for communicating with me through text message videos and keeping me updated on what I need for my vehicle. change. I also appreciate the technicians for communicating with me through text message videos and keeping me updated on what I need for my vehicle. I would recommend anyone to visit Leesburg’s Chrysler Dodge and Jeep. Their customer service was excellent! More

Thanks to Steve Bianchi ,Ashbuy Carter and Nik Beilfuss. For getting the retracting step being installed on my new Jeep Gladiator . great job . Thanks to All Richard For getting the retracting step being installed on my new Jeep Gladiator . great job . Thanks to All Richard More

Service was friendly, fast and efficient. we enjoyed the YouTube videos. Ivy was wonderful. Thank you we enjoyed the YouTube videos. Ivy was wonderful. Thank you More

They did a very good job. Gave me a rental car and did the work in a timely manner. Gave me a rental car and did the work in a timely manner. More

Ryan takes great care of managing warranty issues and coordinating with outside vendors as my truck was sent offsite to have paint work completed. Happy with the paint shop the dealership uses they did g coordinating with outside vendors as my truck was sent offsite to have paint work completed. Happy with the paint shop the dealership uses they did great work. More

Very good service. I appreciated Ryan keeping me informed on what was wrong, what need to be done and and when the car would be ready. I also like that CDJR provided I appreciated Ryan keeping me informed on what was wrong, what need to be done and and when the car would be ready. I also like that CDJR provided me with a rides to and from home. More