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Carlisle Cadillac Buick GMC - Service Center

Carlisle, PA

4.4
495 Reviews
Call Service Center (717) 601-2978

495 Reviews of Carlisle Cadillac Buick GMC - Service Center

Sort by
May 30, 2024

Great that I could schedule a wait for appointment. Time was not wasted. Short wait. More

by jancfeehan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Gomez
4.0
This rating includes all reviews, with more weight given to recent reviews.
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May 30, 2024 -

Carlisle Cadillac Buick GMC responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Michael met your expectations. Thank you for choosing Carlisle Cadillac Buick GMC, we look forward to having you as a valued customer for many years to come!

Helpful
May 29, 2024

Staff was pleasant and helpful. They kept me update on the status of my repair. More

by rgimble2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Cornman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Gomez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Will Allen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Knapp
4.0
This rating includes all reviews, with more weight given to recent reviews.
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May 30, 2024 -

Carlisle Cadillac Buick GMC responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Carlisle Cadillac Buick GMC!

Helpful
May 29, 2024

Michael and Tyler were very professional, helpful, smart and pleasant! Make you feel very welcome! More

by samuel717
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Gomez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Knapp
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 30, 2024 -

Carlisle Cadillac Buick GMC responded

Samuel, Thank you for choosing Carlisle Cadillac Buick GMC. Your feedback and rating mean a lot to us. We're glad Michael and Tyler were able to help, and we hope to see you again!

Helpful
May 27, 2024

Noisy waiting room waiting area. No coffee or water available/offered. My Cadillac used to be washed after service and that’s not done anymore. I understand wanting to cut costs, but More

by bsbb13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Never told me their names
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May 29, 2024 -

Carlisle Cadillac Buick GMC responded

Thank you for sharing your feedback with us. We appreciate your input regarding the waiting area experience and the Cadillac service. At Carlisle Cadillac Buick GMC, we strive to provide top-notch customer service and a comfortable atmosphere for all our guests. Your comments have been noted, and we will address these areas to enhance the overall customer experience. If there is anything else we can assist you with or if you would like to discuss further, please feel free to reach out to us directly. Thank you again for choosing Carlisle Cadillac Buick GMC. Sincerely, The Carlisle Cadillac Buick GMC Team

Helpful
May 23, 2024

Tyler was great, scheduled my work, then when the technician noticed something that I had forgotten, called me and brought it to my attention which they then took care of. So Tyler and the technicia More

by lynl52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Knapp
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 24, 2024 -

Carlisle Cadillac Buick GMC responded

Thank you for your outstanding service in ensuring everything was taken care of during our visit. We appreciate your attention to detail and excellent customer care. Our technician also did an exceptional job in identifying and resolving the issue promptly. We are thrilled to hear about your positive experience with us at Carlisle Cadillac Buick GMC. We look forward to serving you again in the future. Sincerely, The Carlisle Cadillac Buick GMC Team

Helpful
May 22, 2024

Able to schedule within a week of service. Quickest experience with oil change, tire rotation and inspection. More

by JS461
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Gomez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Knapp
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 24, 2024 -

Carlisle Cadillac Buick GMC responded

Thank you for sharing your positive experience! We are thrilled to hear that you were able to schedule your service promptly and that your oil change, tire rotation, and inspection were completed quickly. We appreciate your feedback and look forward to seeing you again for your future service needs at Carlisle Cadillac Buick GMC. Sincerely, The Carlisle Cadillac Buick GMC Team

Helpful
May 22, 2024

pleasant people and good service. Since dealing with Carlisle Cadillac Buick GMC, have always had good service. Have never been oversold on things not needed. More

by suznmorda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Gomez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : do not know names
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May 24, 2024 -

Carlisle Cadillac Buick GMC responded

Thank you for sharing your positive experience with us. We are pleased to hear that you have consistently received good service at Carlisle Cadillac Buick GMC. Your trust in us means a lot, and we always strive to provide honest and quality service. We look forward to assisting you again in the future. Sincerely, The Carlisle Cadillac Buick GMC Team

Helpful
May 22, 2024

Great Experience as always and would recommend anyone looking to get their GM or any car serviced here! More

by jason.nulton01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Gomez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 24, 2024 -

Carlisle Cadillac Buick GMC responded

Thank you for the kind words about your experience with us at Carlisle Cadillac Buick GMC! We truly appreciate your recommendation and look forward to serving you again in the future. Sincerely, The Carlisle Cadillac Buick GMC Team

Helpful
May 20, 2024

Been a customer of this GMC/Buick dealership since the early eighties, Have purchased six vehicles from this establishment and a constant service/maintenance customer for forty years. Always treated well More

by rwpotter37
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Knapp
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 20, 2024 -

Carlisle Cadillac Buick GMC responded

Thanks for sharing about your experience with Carlisle Cadillac Buick GMC. Tyler and our team appreciate your business and hope to see you again soon!

Helpful
May 19, 2024

Michael Gomez is superb. Whether it is the mannerr in which he speaks with you on the phone or the manner in which he did with you in person. He makes it easy. More

by buzwolfe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Gomez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 20, 2024 -

Carlisle Cadillac Buick GMC responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

Helpful
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