Carter Subaru in Shoreline

My Carter Subaru experience was phenomenal from beginning to end. What made my experience stress free was that I never felt pressured to make a quick decision, I was just given all the information I requeste to end. What made my experience stress free was that I never felt pressured to make a quick decision, I was just given all the information I requested so I could make my decision at my own pace. John was very flexible with his time and even offered to pick me up at my home on the day I purchased my Outback! I absolutely LOVE my new Outback and am thankful for my experience! More

Good service, follow ups to make sure it is going well, and no problems with car and no problems with car More

John was amazing, super helpful I had been looking at a wrx for ages and he hooked it up wrx for ages and he hooked it up More

Mary was wonderful to work with. The dealership was very accommodating and helpful throughout the entire purchase. I highly recommend Carter Subaru The dealership was very accommodating and helpful throughout the entire purchase. I highly recommend Carter Subaru More

John and the team made everything super easy! I knew exactly which car I wanted and they were able to hold the car for a few days until I was able to come in, and they got me in and out relativel I knew exactly which car I wanted and they were able to hold the car for a few days until I was able to come in, and they got me in and out relatively quickly. More

Debbie and Skyler made purchasing my new 2024 Outback a breeze! Knowledgable, quick, accommodating my timeline while answering all my questions! breeze! Knowledgable, quick, accommodating my timeline while answering all my questions! More

I am so lucky that I got Jacob as the sales consultant for decision making on my new 2024 Subaru Outback. He is such a good listener, making me feel heard. Jacob guided me through the process, asking cl for decision making on my new 2024 Subaru Outback. He is such a good listener, making me feel heard. Jacob guided me through the process, asking clarifying questions and answering my concerns. He is a very good communicator and followed up appropriately every step of the way. This was a big step up for me, as I traded in a 22 year old car. As an older person and a woman, I appreciated being taken seriously and being heard as I communicated my decisions. There was absolutely no pressure at any point from test drive to signing the deal. I think Jacob is way above average in today's customer service world. Alex was very helpful with the follow-up for Q and A after I bought my new Subaru Outback. He listened to my various questions, and provided answers in terms that I could easily understand. He normalized what was confusing for me, so I never felt stupid about lack of experience with new car technology. From the beginning of the session, I felt heard and felt reassured as I continued this steep learning curve with my first new car after 22 years. It is wonderful to know I can contact him in the future if I get stuck. More

Debbie Phillips was a dream to work with. I had a short timeline as my car was totaled in a crash. She helped me every day leading up to the sale. I was stuck on getting another 3.6 Outbac I had a short timeline as my car was totaled in a crash. She helped me every day leading up to the sale. I was stuck on getting another 3.6 Outback and that didn't work out. Debbie was the essence of patience with me. I ended up with a beautiful 2020 Outback with only 37k miles it's like new and I love it. I cannot say enough about Debbie and the whole crew at Carter Subaru. More

So far I have been very happy with the service we received. Arturo was a joy to work with - personable, knowledgeable, and professional. He listened, and the few times he didn't know the answer to a received. Arturo was a joy to work with - personable, knowledgeable, and professional. He listened, and the few times he didn't know the answer to a question, he was prompt and proactive about getting the information for me.  More

Great service and clear information. Wouldn't go anywhere else-- wonderful folks who work there. Wouldn't go anywhere else-- wonderful folks who work there. More