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Jim Falk Motors of Maui

Kahului, HI

Overview
Employees
Reviews
Vehicles
4.2
842 Reviews
Friendly, local, low pressure car buying experience at Maui's largest automotive group. Shop all the brands in one stop - Nissan, Chevrolet, Hyundai, Buick, Cadillac, GMC.
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260 Hana Hwy

Kahului, HI

96732

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Showing 842 reviews

May 27, 2024

Ryan makes all the difference when taking my car in for service. The compassion and empathy he shows for my aging car allows me to keep it on the road a little longer, greatly appreciated. Mahalo Ryan! 🤙 More

by VCCHUN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Westberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 29, 2024 -

Jim Falk Motors of Maui responded

Thank you for sharing your experience. We are delighted to hear that Ryan provided exceptional service during your visit. We value your feedback and your loyalty to Jim Falk Motors Of Maui. We look forward to assisting you in the future and keeping your car running smoothly. Sincerely, The Jim Falk Motors Of Maui Team

Helpful
May 26, 2024

Natalie was very helpful. Booking appointment was easy through the car and I really appreciate the shuttle service More

by felicemaui
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Natalie Darisay
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 29, 2024 -

Jim Falk Motors of Maui responded

Thank you for your kind words and 5-star rating! We are delighted to hear that your experience with us, especially with the booking appointment and shuttle service, was convenient and seamless. We appreciate your feedback and look forward to assisting you again in the future. Drive safely! Sincerely, The Jim Falk Motors Of Maui Team

Helpful
May 25, 2024

After installing recall and replacing the starter (2015 Traverse), the car was returned to me with the engine light on. I informed staff, they reset it and told me NOx sensor, no problem to drive car, I d More

by allanpsaadus
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rose
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May 28, 2024 -

Jim Falk Motors of Maui responded

Thank you for sharing your experience, Allan. We are truly disappointed to hear about the issues you faced with your Traverse after the recall service and starter replacement. We understand the inconvenience you've been through, and we value your feedback. Rest assured, we hold ourselves to a high standard and we want to work towards a resolution together. We will share your feedback with our team and be in contact with you shortly. Sincerely, The Jim Falk Motors Of Maui Team

Helpful
May 25, 2024

Great sales experience. Mayson was great. Andrew in finance was quick and efficient Dealership was clean and well inventoried More

by dragon4pj
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Maysen Tadena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrew in finance
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May 29, 2024 -

Jim Falk Motors of Maui responded

Thank you for the fantastic review! We're thrilled to hear that Mayson and Andrew provided excellent service during your visit to Jim Falk Motors Of Maui. We take pride in our clean dealership and well-stocked inventory. Please come back and see us again for your future automotive needs! Sincerely, The Jim Falk Motors Of Maui Team

Helpful
May 25, 2024

Nice staff and comfortable waiting room. Very fast service, I will be back and would recommend. More

by ALICIA7372
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Kealoha-Jacobson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aleiya Rosales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Westberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Natalie Darisay
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 29, 2024 -

Jim Falk Motors of Maui responded

Thank you for the positive feedback! We are thrilled to hear that you had a great experience with our staff and enjoyed our comfortable waiting room. We appreciate your recommendation and look forward to welcoming you back to Jim Falk Motors Of Maui in the future. Sincerely, The Jim Falk Motors Of Maui Team

Helpful
May 25, 2024

In and out in a timely way. Friendly staff. My only complaint would be the parking. More

by judyj1245
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aleiya Rosales
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 29, 2024 -

Jim Falk Motors of Maui responded

Thank you for the positive review, Judy! We're thrilled to hear that you had a great experience at Jim Falk Motors Of Maui with our friendly staff and efficient service. We appreciate your feedback regarding the parking situation and will take it into consideration for future improvements. We hope to see you again soon! Sincerely, The Jim Falk Motors Of Maui Team

Helpful
May 23, 2024

Worse customer service possible. Service manager is unprofessional, deceitful, doesn’t remember deals promised to customer’s after service department forgets to order part and delays More

by Kimilynds
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Aleiya Rosales
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Bersamin
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kayla was actually understanding and helpful
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May 24, 2024 -

Jim Falk Motors of Maui responded

Thank you for sharing your feedback. We take your concerns seriously and would like the opportunity to address them. Please reach out to us directly so we can work towards a resolution that satisfies you. Sincerely, The Jim Falk Motors Of Maui Team

Helpful
May 22, 2024

Check in staff seemed overwhelmed with too many cars. However they were polite and very helpful. The shuttle car used was so dirty and old. Could use a cleaner vehicle for transporting customers. More

by JOELLE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aleiya Rosales
4.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Westberg
4.0
This rating includes all reviews, with more weight given to recent reviews.
Natalie Darisay
4.0
This rating includes all reviews, with more weight given to recent reviews.
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May 23, 2024 -

Jim Falk Motors of Maui responded

Thank you for sharing your feedback. We appreciate your kind words about our polite and helpful staff. Your suggestion to provide a cleaner vehicle for transporting customers is noted and will be addressed. Please feel free to contact us directly at Jim Falk Motors Of Maui if you would like to discuss this matter further. We value your business and hope to have the opportunity to serve you better in the future. Sincerely, The Jim Falk Motors Of Maui Team

Helpful
May 20, 2024

Good people my salesperson Tehani was very helpful . She took care of my truck I bought More

by gooman1977
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tehani Santos
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 22, 2024 -

Jim Falk Motors of Maui responded

Thank you for taking the time to share your positive experience with us! We are thrilled to hear that Tehani provided you with excellent service and took care of you during the purchase of your truck at Jim Falk Motors Of Maui. We appreciate your business and look forward to seeing you again in the future. Thank you! Sincerely, The Jim Falk Motors Of Maui Team

Helpful
May 18, 2024

Jim Falk Motors needs a better service area supporting multiple brands. Area is too crowded! More

by JPIERCE481
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aleiya Rosales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 21, 2024 -

Jim Falk Motors of Maui responded

Thank you for your feedback. We appreciate your input on our service area supporting multiple brands. We will take your comments into consideration as we strive to improve our facilities and service quality. If you have any further suggestions or concerns, please feel free to reach out to us directly. We value your business and hope to exceed your expectations in the future. Thank you for choosing Jim Falk Motors Of Maui. Sincerely, The Jim Falk Motors Of Maui Team

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