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Ken Ganley Ford Parma
Parma, OH
2,184 Reviews
Ken Ganley Ford Parma is Northeast Ohio’s choice for new Fords; from the EcoSport, Escape, Explorer and F-150 we have what you’re looking for. It's not just our great selection of new vehicles - it's also our large selection of high-quality used cars.
There are many reasons people come to us first. With our competitive Ford financing offers, we take the stress out of car buying by making it affordable and easy. With a variety of finance and lease options, Cleveland car buyers feel at ease with their purchase. Loans can be approved easily and quickly, the same day that you want to make your purchase. Shop and apply online to save time in the comforts of your own home. It’s never been easier to save!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 4:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 2,184 reviews
May 20, 2024
Alicia was my service advisor. She treated me like a friend not just a customer . She kept me aware of any issues and called immediately when my vehicle was ready. Great job ! She She treated me like a friend not just a customer . She kept me aware of any issues and called immediately when my vehicle was ready. Great job ! She will be my contact when necessary. More
by MUMAN2
Verified Customer
Helpful May 19, 2024
I think just under 2. 5 hours for a routine oil change and changing a fog light bulb was a little too long to wait. 5 hours for a routine oil change and changing a fog light bulb was a little too long to wait. More
by JLK5435
Employees Worked With
May 19, 2024
Fixed an issue with my radio that I’ve had for sometime. Service department very accommodating & informative. Service department very accommodating & informative. More
by DOMINICSFORZO
May 19, 2024
My service guy didn't seem to have any care for me or my Bronco. He made me feel like I was a problem. He always interrupted me and ended our conversation. I was just about to show him the seat belt a Bronco. He made me feel like I was a problem. He always interrupted me and ended our conversation. I was just about to show him the seat belt and how it didn't retract, his words were "there all like that". He didn't even look at the belt. I know that the cost for what I had done was not even 15min of work. One of his best comments was "what do you expect, your at the dealership ". More
by BBENDITZ
Employees Worked With
May 19, 2024
Alicia was great from beginning to end. She got me in & out within a few days due to me being a tow in instead of scheduled appointment. All staff were great! She got me in & out within a few days due to me being a tow in instead of scheduled appointment. All staff were great! More
by AngeliqueL7442
May 18, 2024
Completed all my repairs efficiently and superbly. The service department treated me with respect and answered all my questions. The service department treated me with respect and answered all my questions. More
by DCESARATTO
Employees Worked With
May 18, 2024
Ken Ganley a good place to go. Their service department. Seems like they’re not gonna xxxxxxxx you about what they do. They did what they said above and beyond I will be back. Their service department. Seems like they’re not gonna xxxxxxxx you about what they do. They did what they said above and beyond I will be back. More
by GAT.JR228
May 18, 2024
We have been with Ken Ganley formerly Gillingham for years. Eric Estevez is our go to guy. He always gets a good deal. years. Eric Estevez is our go to guy. He always gets a good deal. More
by AMBROSETTI
Employees Worked With
May 18, 2024
They treat you like family! They did an excellent job! 10 out of 10! The Best experience I’ve had at a dealership! ♥️ They did an excellent job! 10 out of 10! The Best experience I’ve had at a dealership! ♥️ More
by smk142
