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4,765 Reviews of Klaben Ford Lincoln - Service Center
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June 03, 2024
I recently had the pleasure of working with Craig Hutchinson at Klaben Body Shop, and I couldn't be more impressed with the service I received. From start to finish, Craig went above and beyond to en Hutchinson at Klaben Body Shop, and I couldn't be more impressed with the service I received. From start to finish, Craig went above and beyond to ensure that my experience was nothing short of exceptional. Overall, my experience with Craig Hutchinson at Klaben Body Shop was outstanding. His professionalism, expertise, and commitment to customer service truly set him apart. I would highly recommend Craig and the Klaben Body Shop team to anyone needing auto body repairs. Thank you, Craig, for your exceptional service! More
by Peanut2606
Employees Worked With
Helpful June 02, 2024
Call back for status of my car and difficulty scheduling service appointment. Number !- I made 3 calls in two days trying to schedule an appointment. No one in the service department answered. The recordi service appointment. Number !- I made 3 calls in two days trying to schedule an appointment. No one in the service department answered. The recording said leave a message and we will call you back in 15 minutes. All three times no call back. Number 2- I made my appointment on line. took my car in on the 29th of May. I met with Anthony Thurman he informed me it would take around 3 1/2 hrs to complete my install. After waiting 2 hrs. I was told it was going to take another 3+hrs.to complete. He arranged a ride home and he was to call me on the status of my car later in the day. He never called me. Number 3- Anthony called me the next morning and told me my car was not ready and said he would call me around 11 or 12 and give me an update. I waited till 1:00 still no call. I called and asked to speak with the service manager (Aaron)and asked if he could find out the status of my car. He said to leave my number and he would call me within 20 min. I asked him if he was sure that he would call me back. He got defensive and said "If I said that I would call you back I will call you back". I wasn't surprised when he did not call me back. I did receive a call from Anthony and he told me my car could be done by the end of the day. It was not. I received my car the next morning May 31 at 11:30. I must say that was a long 3 1/2 hrs. More
by ezepernick
June 02, 2024
Klaben always seems to go above and beyond in both sales and service. On my last service Joe French was even thoughtful enough to pull my car back inside after service so I didn't have to go out in the rai and service. On my last service Joe French was even thoughtful enough to pull my car back inside after service so I didn't have to go out in the rain to get it. He is just very thoughtful and kind. More
by lovejoykristen
Employees Worked With
June 02, 2024
Had an excellent experience. Gavin was very helpful and courteous and took the time to explain everything. Gavin was very helpful and courteous and took the time to explain everything. More
by m.mlong
Verified CustomerJune 01, 2024
I was impressed with their immediate response to the issues I identified in my previous survey. Their approach and closure of the situation has maintained my positive perception of them. issues I identified in my previous survey. Their approach and closure of the situation has maintained my positive perception of them. More
by G.BERNARDO2013
May 31, 2024
Fast, efficient and very friendly service. . Work was done in a timely fashion. Courtesy car wash was very much appreciated! Thank you all! . Work was done in a timely fashion. Courtesy car wash was very much appreciated! Thank you all! More
by rodzeck
May 31, 2024
Klaben and Kim Wolfran make every effort to accommodate our busy schedule with appointments and quick turnaround. I appreciate Kim's positive attitude and kindness. She has made a lifetime customer of our our busy schedule with appointments and quick turnaround. I appreciate Kim's positive attitude and kindness. She has made a lifetime customer of our company. More
by SCOTT@MCSERV.COM
Employees Worked With
May 30, 2024
Top notch. Always treated like you and your vehicle are important.A very satisfied customer . Always treated like you and your vehicle are important.A very satisfied customer . More
by TPOTTE8303
May 30, 2024
Everything from start to finish was beyond what customer service should be. I had not one issue with service, rental or pick up. service should be. I had not one issue with service, rental or pick up. More
by lil11e
Employees Worked With
May 29, 2024
Good place to go I went there for years and my mom and dad always liked Ford's and so do I dad always liked Ford's and so do I More
by cozyhd
Employees Worked With
