Worst experience of my life. - BrittanyW
Worst experience of my life. If you're considering buying a lincoln, do it! I love my new Lincoln! Just not from here. This is as close to a crappy used car dealership that I've ever been to, they shouldn't be allowed to consider themselves a lincoln dealer. Grab your popcorn, then when you're done reading, go to Bozard Lincoln, they'll treat you like VIP. North Florida will treat you like a PITA.... pain in their xxx. August of 2023, I ordered a new custom build vehicle. I received the sales order for said vehicle and was told it would be 5 to 6 months but that I would be contacted to let me know when my vehicle equipment/tech arrived, which would mean I was about 1ish months out from completion. After 5 months of not hearing anything, I reached out to check in. I was told that my vehicle was never ordered.....even though I had a sales order. My understanding is that it did arrive, and they sold it. At this point I was very understanding, we're all human, mistakes happen. I'm happy to give another chance, even though that means my new car wouldn't arrive for another 3-4 months. They were so very apologetic, Morris, the GM told me he would be sure to make this right, that he couldn't find the words to tell me how apologetic he was and apologized more than a several times within a five minute period. He told me he could easily tell "I had found Jesus" by how kind and understanding I was. Umm ok. Come months later, excited for my new car I've waited almost a year for, turns out they sold the second car from under me...AGAIN! Wendy is a sales rep here, she was so nice that i was willing to stick around for a third car. So now, they're offering me a third car but are requiring ME to put down a 3k deposit as if I'm the problem!!! To which I said I have no problem with doing, I was happy to put a deposit down since my first interaction in August, but they refused my offer, stating it wasn't needed. Fortunately, before giving the deposit, we talked numbers on the third vehicle, and the numbers were higher than if I had just walked off the street! After giving them three chances to make me feel like I'm not being scammed, this place feels like a scam.
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