I recently visited Napleton’s Volkswagen, Sanford, FL for - Erica with a "C"
I recently visited Napleton’s Volkswagen, Sanford, FL for a warranty issue on my Passat R-line. I had the pleasure of interacting with Jacob in the service department. His exceptional customer service left a lasting impression on me.
From the moment I arrived, Jacob was attentive, friendly, and knowledgeable. He coordinated a local drop off/pick up with Joey (who was amazing) the shuttle driver while my car was being fixed.
The service was completed promptly, and Jacob kept me informed throughout. I appreciated his attention to detail and commitment to getting the job done efficiently.
I have a VW dealership closer to my home, it’s worth driving the extra mile for the service I received at Napleton’s in Sanford!
-Erica
Read More