Albert Ridgeway

We drove 1. 5 hours away to test drive a specific engine in a jeep GC L. We decided to trade In our vehicle and trusted the dealer to have a dealer trade back wit 5 hours away to test drive a specific engine in a jeep GC L. We decided to trade In our vehicle and trusted the dealer to have a dealer trade back within a few days after being told that would be the case. That didn’t happen and no communication happened either regarding the initial dealer trade and the extended period of time that it was taking for it to show up. I decided to drive back early and take the wheels off our trade in due to the dealer not wanting to purchase them when we traded it in (they listed the vehicle with the wheels on that looks unprofessional to me the seller). I decided to drive back to take the wheels off and swap them with the other set of wheels that were in my possession before the vehicle sold. This was about a week after the Initial trade in. The next day, we receive notification that “our” vehicle had arrived. When we arrived to pick it up, the GM notifys us that it has more options but he’s “gonna eat it” due to the time frame issue. When we walk outside to view it, we noticed that the dealer decided to trade for a different vehicle with the wrong trim. This was very upsetting considering that no one reached out to us regarding the initial vehicle showing up in the mentioned timeline. We were told conflicting story’s why the first vehicle was not traded for which made us more upset (we do not appreciate people lying to us). We were also upset that the dealer would just trade for another vehicle even though we specifically said no to the high altitude trim on a white vehicle to our sales rep. The nerve that the dealer had regarding switching vehicles on is without our approval almost caused us to cancel the whole purchase. We eventually located another vehicle that was to our specifications plus more options on that same day and gave the green light to have it purchased. We were told that it should show up in 5-7 days which it did. We ended up getting our jeep that we wanted after almost a three week ordeal and 5 trips to the dealer that took us around 15 hours of drive time. One word comes to mind where the entire sales staff failed …communication! In owning close to 40 vehicles in my lifetime, this is the worst purchase experience I’ve had on a vehicle. The saving grace for the Gm was, allowing us to have a vehicle to drive during this time. More

by JOE_PAVEL Verified Customer Verified Customer

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Great customer service, I felt welcomed as I walked in. I got the car I wanted and Cleveland was the best he was there from start to finish never left my side made sure I knew everything about the car insi I got the car I wanted and Cleveland was the best he was there from start to finish never left my side made sure I knew everything about the car inside and out. I differently recommend this this dealership and Cleveland. More

by EGJJ1103 Verified Customer Verified Customer

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No complaints did me justice. Great experience and would recommend to anyone looking to buy Great experience and would recommend to anyone looking to buy More

by KAYQUAN_LUCAS Verified Customer Verified Customer

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Xander was a great salesman! Very personable! The guy who did all the paperwork was great too! A very good experience! Very personable! The guy who did all the paperwork was great too! A very good experience! More

by VHAYNES Verified Customer Verified Customer

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Custom ordered car. Smooth transaction. Trade in was valued fairly. Car is in perfect working order. No "surprises". Glad to have been able to do business here instead o Smooth transaction. Trade in was valued fairly. Car is in perfect working order. No "surprises". Glad to have been able to do business here instead of traveling to a much further dealership. More

by TXFEINBERGS Verified Customer Verified Customer

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Awesome place to buy a vehicle ! ! Great customer service !! Everybody was very friendly !! Michael White was my salesman, super nice guy !! I love my 24 Jeep Wrangler RHD !! I’ll be ! Great customer service !! Everybody was very friendly !! Michael White was my salesman, super nice guy !! I love my 24 Jeep Wrangler RHD !! I’ll be back to buy my next one ! Thanks Amy Beard More

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I will always do business with Duck! Hands down a great easy experience. 2 time buying a car and he made it simple! Jade was also awesome when it came down to test driving Hands down a great easy experience. 2 time buying a car and he made it simple! Jade was also awesome when it came down to test driving More

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Bear and the sales associate were great. Very patient and accommodating. Albert from financing and manager went above and beyond to help me get into a great vehicle that fits the needs for m Very patient and accommodating. Albert from financing and manager went above and beyond to help me get into a great vehicle that fits the needs for my business. I will most certainly be back if I ever need a new vehicle. More

by SIMPLYCKYLEB Verified Customer Verified Customer

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Very great place to purchase a vehicle. Has a great staff that will help you with everything. Has a great staff that will help you with everything. More

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Scott “Duck” took me right in and helped me refinance my car quick and easy. He was very pleasant and helped the process go over smoothly. Albert in finance also helped a ton! He made sure I understood ever car quick and easy. He was very pleasant and helped the process go over smoothly. Albert in finance also helped a ton! He made sure I understood everything I was signing for. More

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