David Booth

We drove 1. 5 hours away to test drive a specific engine in a jeep GC L. We decided to trade In our vehicle and trusted the dealer to have a dealer trade back wit 5 hours away to test drive a specific engine in a jeep GC L. We decided to trade In our vehicle and trusted the dealer to have a dealer trade back within a few days after being told that would be the case. That didn’t happen and no communication happened either regarding the initial dealer trade and the extended period of time that it was taking for it to show up. I decided to drive back early and take the wheels off our trade in due to the dealer not wanting to purchase them when we traded it in (they listed the vehicle with the wheels on that looks unprofessional to me the seller). I decided to drive back to take the wheels off and swap them with the other set of wheels that were in my possession before the vehicle sold. This was about a week after the Initial trade in. The next day, we receive notification that “our” vehicle had arrived. When we arrived to pick it up, the GM notifys us that it has more options but he’s “gonna eat it” due to the time frame issue. When we walk outside to view it, we noticed that the dealer decided to trade for a different vehicle with the wrong trim. This was very upsetting considering that no one reached out to us regarding the initial vehicle showing up in the mentioned timeline. We were told conflicting story’s why the first vehicle was not traded for which made us more upset (we do not appreciate people lying to us). We were also upset that the dealer would just trade for another vehicle even though we specifically said no to the high altitude trim on a white vehicle to our sales rep. The nerve that the dealer had regarding switching vehicles on is without our approval almost caused us to cancel the whole purchase. We eventually located another vehicle that was to our specifications plus more options on that same day and gave the green light to have it purchased. We were told that it should show up in 5-7 days which it did. We ended up getting our jeep that we wanted after almost a three week ordeal and 5 trips to the dealer that took us around 15 hours of drive time. One word comes to mind where the entire sales staff failed …communication! In owning close to 40 vehicles in my lifetime, this is the worst purchase experience I’ve had on a vehicle. The saving grace for the Gm was, allowing us to have a vehicle to drive during this time. More

by JOE_PAVEL Verified Customer Verified Customer

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It was good. The quick brown fox jumped over the lazy bear. She sold seashells. The quick brown fox jumped over the lazy bear. She sold seashells. More

by WAGREGG5 Verified Customer Verified Customer

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Very great place to purchase a vehicle. Has a great staff that will help you with everything. Has a great staff that will help you with everything. More

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I have bought many cars and this was one of the worst experience I have ever had. Thought we had agreed to a price ($2000 less than asking) and then it was retraded in my opinion requesting me to 'meet experience I have ever had. Thought we had agreed to a price ($2000 less than asking) and then it was retraded in my opinion requesting me to 'meet in the middle'. The old 3 person process is antiquated and makes customers miserable. Is it really worth it for an extra $750 when you add on $3-4000 of 'dealer add-ons' that you force people to pay for but dont really want??? The fact I was there over 3 hours after agreeing made it even more ridiculous. You all need to regroup and come up with a more current way of doing business. You lost a repeat customer. I have purchased over 120 cars in the last 10 years alone. More

by PINGJEFF Verified Customer Verified Customer

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Everyone was fantastic to work with and I will be returning for my next truck when it’s time. returning for my next truck when it’s time. More

by KENNETT525 Verified Customer Verified Customer

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One thing that I truly do love about this dealership is that everyone treats you like family and they don’t let you leave until your happy that everyone treats you like family and they don’t let you leave until your happy More

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Deal with Duck! ! He’s not only a great car salesman but he’s a great person. He will do everything in his power to get you a good deal. ! He’s not only a great car salesman but he’s a great person. He will do everything in his power to get you a good deal. More

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Roberto is an incredible guy! Always takes time to go the extra mile for me and get me the best service in all of GA Always takes time to go the extra mile for me and get me the best service in all of GA More

by Andrew Verified Customer Verified Customer

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Before I went to shottentkirk, I knew there was gonna be good kind people workin there. I was very pleased with duck. I will be sure to recommend him to friends and family. good kind people workin there. I was very pleased with duck. I will be sure to recommend him to friends and family. More

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Awesome experience! ! Scott was on point and was very knowledgeable about the overall process. Would definitely do business again with him and the company. ! Scott was on point and was very knowledgeable about the overall process. Would definitely do business again with him and the company. More

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