Susan Wilkerson
Dealer Trade Manager
Shottenkirk Chrysler Dodge Jeep Ram
200 Liberty Blvd
Canton, GA 30114
18 Reviews
Write a Review18 Reviews of Susan Wilkerson
May 24, 2024
We drove 1. 5 hours away to test drive a specific engine in a jeep GC L. We decided to trade In our vehicle and trusted the dealer to have a dealer trade back wit 5 hours away to test drive a specific engine in a jeep GC L. We decided to trade In our vehicle and trusted the dealer to have a dealer trade back within a few days after being told that would be the case. That didn’t happen and no communication happened either regarding the initial dealer trade and the extended period of time that it was taking for it to show up. I decided to drive back early and take the wheels off our trade in due to the dealer not wanting to purchase them when we traded it in (they listed the vehicle with the wheels on that looks unprofessional to me the seller). I decided to drive back to take the wheels off and swap them with the other set of wheels that were in my possession before the vehicle sold. This was about a week after the Initial trade in. The next day, we receive notification that “our” vehicle had arrived. When we arrived to pick it up, the GM notifys us that it has more options but he’s “gonna eat it” due to the time frame issue. When we walk outside to view it, we noticed that the dealer decided to trade for a different vehicle with the wrong trim. This was very upsetting considering that no one reached out to us regarding the initial vehicle showing up in the mentioned timeline. We were told conflicting story’s why the first vehicle was not traded for which made us more upset (we do not appreciate people lying to us). We were also upset that the dealer would just trade for another vehicle even though we specifically said no to the high altitude trim on a white vehicle to our sales rep. The nerve that the dealer had regarding switching vehicles on is without our approval almost caused us to cancel the whole purchase. We eventually located another vehicle that was to our specifications plus more options on that same day and gave the green light to have it purchased. We were told that it should show up in 5-7 days which it did. We ended up getting our jeep that we wanted after almost a three week ordeal and 5 trips to the dealer that took us around 15 hours of drive time. One word comes to mind where the entire sales staff failed …communication! In owning close to 40 vehicles in my lifetime, this is the worst purchase experience I’ve had on a vehicle. The saving grace for the Gm was, allowing us to have a vehicle to drive during this time. More
Other Employees Tagged: David Booth, Albert Ridgeway, Mike White
March 26, 2024
We love Shottenkirk CDJR. We're repeat customers. Scott" Duck "Williams is the man to see for the best deal. I told him what I was looking for and he found it. I love my Jeep We're repeat customers. Scott" Duck "Williams is the man to see for the best deal. I told him what I was looking for and he found it. I love my Jeep Grand Cherokee L. If you want the best deal, see Duck at Shottenkirk CDJR in Canton GA. You won't be disappointed. The financing was short and sweet. No hassle. Mr. Bob knows his job. More
Other Employees Tagged: Ashlie Flanagan, Scott "DUCK" Williams, Mr. Bob
March 21, 2024
No complaints did me justice. Great experience and would recommend to anyone looking to buy Great experience and would recommend to anyone looking to buy More
Other Employees Tagged: Cleveland Suttles, Albert Ridgeway, Chris Anderson, Don "Bear" Gatlin, Robert Butler , Ashlie Flanagan, Nick List, Xander Llano, Ray
March 12, 2024
Robert was awesome. Not pushy. Everyone I dealt with was very professional and courteous. Will recommend this dealership to anyone who asks. Not pushy. Everyone I dealt with was very professional and courteous. Will recommend this dealership to anyone who asks. More
Other Employees Tagged: Robert Butler , Scott "DUCK" Williams
October 31, 2023
Bought a used car and ended up with some issues due to the lender. Went back to work things out and ended up in a new truck for a Great price. Will recommend 100%! the lender. Went back to work things out and ended up in a new truck for a Great price. Will recommend 100%! More
Other Employees Tagged: Albert Ridgeway , Jean "JC" Carlos Gonzalez
June 27, 2023
Scott the Duck was very attentive, and helpful. He was a great listener, making sure I got exactly what I was looking for. They made me feel like another member of their family. Overall, my experie He was a great listener, making sure I got exactly what I was looking for. They made me feel like another member of their family. Overall, my experience was excellent. Definitely recommending friends and family. More
Other Employees Tagged: Scott "DUCK" Williams, the Ducks assistant and Bill Harrell
November 12, 2021
Great results after a misfortunate event! Thanks to Sales team and the service team! Joey ( The Srvc Mgr), Ms. Susan, Duck and Bear have been great. Sales team and the service team! Joey ( The Srvc Mgr), Ms. Susan, Duck and Bear have been great. More
Other Employees Tagged: Scott "DUCK" Williams
August 02, 2021
This is the best Dealership in Ga ! This is the second vehicle I have purchased from them in the last two years and also the second vehicle I have purchased from Scott(Duck) . If you need a Truck Jeep or vehicle I have purchased from them in the last two years and also the second vehicle I have purchased from Scott(Duck) . If you need a Truck Jeep or anything they sell see Duck! Great dealership! More
Other Employees Tagged: David Booth , Mike Booth, Chandler Ellise, Scott "DUCK" Williams
March 27, 2021
Was in process of buying truck that they already sold but carfax does not list the vehicle as being sold and it's still for sale online. carfax does not list the vehicle as being sold and it's still for sale online. More
Other Employees Tagged: Chandler Ellise