Was able to get in even before my appointment,very great
people,every thing went well,thank you
people,every thing went well,thank you
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by DRCAMAR069
Verified Customer
Verified Customer
Service Price Transparency
May 31, 2024 -
Spitzer Ford Dubois, LLC responded
Thank you for sharing your positive experience with us! We are glad that our team took great care of you. It is our pleasure to serve you and we hope that you continue to choose us for all of your future automotive needs!
The service manager is very arrogant the rest of the
people where great and knowledgeable
people where great and knowledgeable
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by felixnash33
Verified Customer
Verified Customer
Service Price Transparency
Jun 02, 2024 -
Spitzer Ford Dubois, LLC responded
Providing a positive experience is our top priority, Felix, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.
They do an awesome job in taking care of my Lincoln I
would recommend them for anyone to have there vehicles taken there
would recommend them for anyone to have there vehicles taken there
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by westoverjames
Verified Customer
Verified Customer
Service Price Transparency
May 30, 2024 -
Spitzer Ford Dubois, LLC responded
Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Spitzer Ford Dubois, LLC to be a positive one. Please don't hesitate to reach out if you need anything else.
I had confidence and trust in the work that was done when
this dealership was Murray’s. I don’t yet feel that kind of trust with a Spitzer’s.
this dealership was Murray’s. I don’t yet feel that kind of trust with a Spitzer’s.
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by JIMWILSON299
Verified Customer
Verified Customer
Service Price Transparency
Jun 02, 2024 -
Spitzer Ford Dubois, LLC responded
We're sorry to hear about your experience, Jim, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out.
Breanna Conners and Mitch Canby were a pleasure to work
with when I purchased my new car.
with when I purchased my new car.
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by sfelton425
Verified Customer
Verified Customer
May 24, 2024 -
Spitzer Ford Dubois, LLC responded
Thank you so much for your excellent review! We greatly appreciate the opportunity to work with you, and glad to know that Breanna and Mitch made your experience with us top-notch. Congratulations to you on the new ride!
They were helpful in listening and fixing the problem.
The were on time that the told me to come.
The were on time that the told me to come.
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by raymondstiner
Verified Customer
Verified Customer
Service Price Transparency
May 23, 2024 -
Spitzer Ford Dubois, LLC responded
Thank you so much for your 5-star review! We are so glad to have had the opportunity to work with you, and pleased that we could provide you with a seamless experience. Please drive safely!
Excellent!
You always take good care of my issues I highly recommend you and trust my Maverick draws attention. BTW I appreciate that you give this old girl a l
You always take good care of my issues I highly recommend you and trust my Maverick draws attention. BTW I appreciate that you give this old girl a loner.
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by villellaelizabeth
Verified Customer
Verified Customer
Service Price Transparency
May 20, 2024 -
Spitzer Ford Dubois, LLC responded
Thank you so much, Elizabeth, for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Spitzer Ford Dubois, LLC to be a positive one. Please don't hesitate to reach out if you need anything else.
They stayed late to recieve our truck, and fixed three
recalls on truck. Thank you.
recalls on truck. Thank you.
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by Mavrick22
Verified Customer
Verified Customer
Service Price Transparency
May 20, 2024 -
Spitzer Ford Dubois, LLC responded
Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Spitzer Ford Dubois, LLC.
Always fast service, excellent customer service
always,your team is extremely polite Everytime I get my car serviced.
always,your team is extremely polite Everytime I get my car serviced.
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by Leslie Kibble
Verified Customer
Verified Customer
Service Price Transparency
May 10, 2024 -
Spitzer Ford Dubois, LLC responded
Hi Leslie,
Thank you so much for your positive review! It is an honor to have earned your kind words. We wish you the safest of travels- on behalf of the entire team!
When I called to make my appointment to have my vehicle
looked at I specified that I believed the issue was associated with the A/C. I also asked for them to please call me with a quote before doing any wo
looked at I specified that I believed the issue was associated with the A/C. I also asked for them to please call me with a quote before doing any work since there was an issue with them fixing things without my approval. I didnt get a call, except to tell me my vehicle was finished. I asked did they check the freon levels since it was freon, that I believed was leaking. A ( I will use her initial) said yes, let me check, I waited, and she said everything was good. I clarified that the leak was from one of the A/C lines, and that my a/c wasnt working and that with the leak fixed, my a/c would be working? She said correct. I drove my vehicle and of coarse no a/c. I am not sure who is working there but if you know that you repair an a/c line would you not also check the freon levels? So after basically being told that they now need to check the whole system for a leak in order to know if its safe to put freon into it, when I specifically clarified that they had fixed the leak for the a/c, and she states that I dont want to be charged for freon if its just going to leak out, which was why the vehicle was brought in for in the first place. Also she felt the need to expain that we spoke on a recorded line, and I asked her “so you dont remember me asking you about the freon levels when you told me my vehicle was done? She said yes she did and apologized. SO I have no air. I asked for an oil change and they didnt have time for that but had time to video them checking the tread levels on the tires and the break.
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by blueyedangel52
Service Price Transparency
May 05, 2024 -
Spitzer Ford Dubois, LLC responded
Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.