Cain Carter
Cain Carter at Niello Audi
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Cain Carter

Internet Sales

Niello Audi

2350 Auburn Blvd
Sacramento, CA 95821

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5.0
34 Reviews

Dealership Experience

15 yrs, 5 mos

5.0

34 Reviews

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34 Reviews of Cain Carter

May 15, 2024

Dealership Rating
Employee Rating

Cain Carter is great, Very easy to do business with. Able to put you into the Audi you need to drive. More

by RXNINJA04
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Steve Tracy, Omead Anwar

May 15, 2024

Niello Audi responded

Thanks for sharing about your experience with Cain here at Niello Audi. We appreciate your business and hope to see you again soon! Aaron Thetford General Manager athetford@niello.com

May 15, 2024

Dealership Rating
Employee Rating

Dianne was fine. Slightly hard to get a hold of and a response from, but otherwise friendly. Steve Tracy was pushy and disregarded my concerns and was like the “used More

by TDUCUMMON
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Dianne Ponce, Steve Tracy

May 18, 2024

Niello Audi responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Aaron Thetford General Manager athetford@niello.com

April 20, 2024

Dealership Rating
Employee Rating

Excellent dealership! Would very highly recommend a friend or relative to buy a car from Nelli Audi! More

by WOSCOTT
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Andrew Lyon

Apr 22, 2024

Niello Audi responded

It's great to hear that Cain and Andrew were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Niello Audi! Aaron Thetford General Manager athetford@niello.com

March 12, 2024

Dealership Rating
Employee Rating

My 3rd vehicle I have purchased from Niello. Happy with the process but would like to mention my car came off another lot and the cleaning and prep of the vehicle, particularly the windows coul More

by PCAT624
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Dianne Ponce, Kao Saephanh

Mar 12, 2024

Niello Audi responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Aaron Thetford General Manager athetford@niello.com (916) 283-7206

March 05, 2024

Dealership Rating
Employee Rating

The level of service and professionalism is top notch. I purchased my first Audi A5 from Cain back in 2011 and he created such a great experience, including every time I came in for a routine service that More

by SDUGAN0
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Mar 05, 2024

Niello Audi responded

Thank you for sharing your experience with us! We're happy to hear it went well working with Cain and truly appreciate your feedback! Aaron Thetford General Manager athetford@niello.com (916) 283-7206

March 02, 2024

Dealership Rating
Employee Rating

Excellent customer service and responsiveness to my needs. Incredibly informative and knowledgeable extra words extra words More

by RRPATERNOSTER
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Andrew Lyon

Mar 03, 2024

Niello Audi responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Niello Audi, we look forward to having you as one of our valued customers for many more years to come! Aaron Thetford General Manager athetford@niello.com (916) 283-7206

February 28, 2024

Dealership Rating
Employee Rating

I requested the Dealer though the Service Department to find me a used Q5 to replace my vehicle which was damaged beyond repair. They did so within a short period and I am fully satisfied with the 2021 Q5 More

by BENEDETTIR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Scott Bunker

Feb 28, 2024

Niello Audi responded

Thank you for your business and this service review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. Congratulations on your new 2021 Q5! If there is anything we can assist you with in the future, please let us know. Scott Bunker Service Manager sbunker@niello.com (916) 283-7206

February 05, 2024

Dealership Rating
Employee Rating

Niello Audi and the team made the car buying process easy. And if you want an exclusive color for your Audi, this is the dealership you want. More

by DEREKPOWELL
Recommend Dealer
Yes

Other Employees Tagged: Andrew Lyon

Feb 06, 2024

Niello Audi responded

Derek, Thank you for choosing Niello Audi. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Charlie Zink General Manager czink@niello.com (916) 283-7206

January 12, 2024

Dealership Rating
Employee Rating

Great dealership. That is all I have to say. Nice people. Responsive. Honest. Available professional More

by STEVE.MERKSAMER
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Andrew Lyon

Jan 13, 2024

Niello Audi responded

Thanks, Steve, for sharing your thoughts about your experience with Niello Audi. We appreciate your business and hope to see you again soon! Charlie Zink General Manager czink@niello.com (916) 283-7206

January 05, 2024

Dealership Rating
Employee Rating

This was our seventh Audi and fifth with Niello so we have a decade of experience with both Niello and Cain. With that in mind, we buy from them no matter the solicitations we received from competitors e More

by LANCE30
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Andrew Lyon

Jan 05, 2024

Niello Audi responded

Thank you, Lance, for your kind words for Cain and our team, and congratulations on your new vehicle!! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Niello Audi. Charlie Zink General Manager czink@niello.com (916) 283-7206

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