146 Reviews
Write a Review146 Reviews of Earl Mosby
May 23, 2024
Service follow through was good. Completed the work in a timely manner. Did not wait longer than expected. Completed the work in a timely manner. Did not wait longer than expected. More
Other Employees Tagged: Michael Matson, Mike Treas, Steven Taylor-Watts
April 28, 2024
Mike and Earl are always all business. ..in and out with detail and any explanations needed. They are the Best. ..in and out with detail and any explanations needed. They are the Best. More
Other Employees Tagged: Mike Treas
April 18, 2024
Traded my 17 F250 for a 22 bronco (used 50k miles). Needed a trans in the first week. Manager was Terrible to deal with. I asked since my old truck was still there if i could have it back and was tol Needed a trans in the first week. Manager was Terrible to deal with. I asked since my old truck was still there if i could have it back and was told no. Deal is done. Had to call corp. Ford and get them to call the dealer as it was sold being blue certified. I mentioned on the day of the test drive that it sounds little funny and was told that happens when its cold. Found out afterwards that it was a know problem. Earl told me after lots of phone calls that he would get it fixed. Still took a month for parts. Had to push hard to get a loaner. This is the third vehicle i have bought from Koons Annapolis. Probably won't be going back, not the vehicles fault. Just the interaction with the management. Service department was great even though it took a month for parts. I just don't understand selling something with a known issue still under warranty and was (Blue) certified inspected. More
Other Employees Tagged: John Powell, Kevin Bracey, Andres Zavala
April 13, 2024
Keep up the good work. Everything appeared to be done correctly and drop off and pick-up went smoothly. Everything appeared to be done correctly and drop off and pick-up went smoothly. More
Other Employees Tagged: Darrick Tolliver
April 13, 2024
Earl Mosby did an outstanding job of keeping me informed of the status of my vehicle. Not only was the original problem resolved another unexpected issue developed that Earl promptly took care of. Great ser of the status of my vehicle. Not only was the original problem resolved another unexpected issue developed that Earl promptly took care of. Great service and much appreciated. The pickup and delivery was timely and the loaner vehicle was very nice. More
April 06, 2024
Everyone was friendly and easy to work with - I appreciated that very much. Thank you. appreciated that very much. Thank you. More
Other Employees Tagged: Mike Treas
March 31, 2024
Service was done in a timely manner while I waited. Problem was explained and fixed Problem was explained and fixed More
Other Employees Tagged: Andres Zavala