Michael Matson

I had a tire rotation performed along with a recall. I was pressured to have an oil change although my oil was changed within 2,000 miles of this visit. Also, the black lug nuts were visibly worn (paint I was pressured to have an oil change although my oil was changed within 2,000 miles of this visit. Also, the black lug nuts were visibly worn (paint scratched away from the edges) during this service. More

by rriel Verified Customer Verified Customer

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Service follow through was good. Completed the work in a timely manner. Did not wait longer than expected. Completed the work in a timely manner. Did not wait longer than expected. More

by FC_WEST Verified Customer Verified Customer

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Scheduling efficient. Wait time minimal. professional Efficient Pleasant knowledgeable advisors Cost effective Wonderful service Positive experience Wait time minimal. professional Efficient Pleasant knowledgeable advisors Cost effective Wonderful service Positive experience More

by FSESJHABERLEIN Verified Customer Verified Customer

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Great service. Utilized the online scheduler and pick up and delivery. No other car make does that. Pick up was easy, great advisor, kept me posted during the da Utilized the online scheduler and pick up and delivery. No other car make does that. Pick up was easy, great advisor, kept me posted during the day. I recommend the dealer. More

by MCHRISTIANHARDIN Verified Customer Verified Customer

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Koons Lincoln of Annapolis is friendly, client oriented, helpful, and wonderful serrvice and delivery of my car. YES, I would recommend this dealership to anyone. helpful, and wonderful serrvice and delivery of my car. YES, I would recommend this dealership to anyone. More

by LSEBORG Verified Customer Verified Customer

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great experience all around. Oil change and tire rotation. nice waiting area and is dog friendly! Oil change and tire rotation. nice waiting area and is dog friendly! More

by K2GEOLOGY Verified Customer Verified Customer

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I've never had a worse experience with a vehicle, or a service department. You can never get anyone on the phone to get you an answer. I had waited for an answer about a Federal Emission Warranty to repla service department. You can never get anyone on the phone to get you an answer. I had waited for an answer about a Federal Emission Warranty to replace my catalytic converter for over three months. I've left multiple voicemails with multiple service techs and managers with no calls returned. I had to physically show up to the dealership and confront the manager about my issue, only for him to tell me that my claim has been denied. When I asked why, he said he didn't know. Once I sell this Ford, I probably won't be getting another one. Or at the very least, never going to take it to Koons Ford of Annapolis or Falls Church. More

by KG1989 Verified Customer Verified Customer

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The best service center I have ever gone to. These guys go above and beyond. These guys go above and beyond. More

by primus43 Verified Customer Verified Customer

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they always kept me informed of vehicle status and all the cost that are involved the cost that are involved More

by BBAKER21 Verified Customer Verified Customer

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The dealership cares about their customers . They kept contact with me so that I knew when to expect the car to be delivered to me. The work was great and the people with whom I talked very fr They kept contact with me so that I knew when to expect the car to be delivered to me. The work was great and the people with whom I talked very friendly. I highly recommend Koons Lincoln of Annapolis to anyone wanting good service. More

by LSEBORG Verified Customer Verified Customer

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