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Fernanda Martinez
Fernanda Martinez at Niello BMW MINI

Fernanda Martinez

Sales Consultant

Niello BMW MINI

2020 Fulton Ave
Sacramento, CA 95825

4.8
13 Reviews
4.8

13 Reviews

Write a Review

Dealership Experience

5 yrs, 11 mos

13 Reviews of Fernanda Martinez

May 18, 2024

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Employee Rating

Dealership took care of me and was easy to work with. Very happy with service More

by fsdfsdfs
Recommend Dealer
Yes
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May 19, 2024

Niello BMW MINI responded

Thank you for your very kind review. Fernanda and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Niello BMW MINI. Paul Suchanek General Manager psuchanek@niello.com 916-890-2376

May 14, 2024

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Employee Rating

My experience shopping for and purchasing a vehicle at Niello BMW Mini was great. It was painless and stress free. More

by PANAMA21ST
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Curtis Ringle, Lance Pascual, Louis Phan, Diane Wallace

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May 14, 2024

Niello BMW MINI responded

Thanks for your feedback on your recent visit to Niello BMW MINI. It's great to hear that we were able to assist you and that you had such a positive experience. Paul Suchanek General Manager psuchanek@niello.com 916-890-2376

April 24, 2024

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Employee Rating

The service dept does poor work. They are slow and the customer has long waits More

by 3TANGE
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Curtis Ringle, Fatima Fonseca, Mohamed Sulman, Lance Pascual, Louis Phan, Jeff Holt

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Apr 29, 2024

Niello BMW MINI responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Paul Suchanek General Manager psuchanek@niello.com 916-890-2376

April 15, 2024

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Employee Rating

Niello Mini has Great service, they go out of their way to make you feel valued. More

by FRANCINEBRISSEY
Sales Price Transparency
Recommend Dealer
Yes

Other Employees Tagged: Erika Paleny

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Apr 15, 2024

Niello BMW MINI responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated! All of us at Niello BMW MINI are glad to have you as a customer. Paul Suchanek General Manager psuchanek@niello.com 916-890-2376

April 01, 2024

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Our salesperson, Fernanda, was awesome! The buying experience was better than expected.I love my car! More

by Desiree Kumpf
Recommend Dealer
Yes

Other Employees Tagged: Erika Paleny

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Apr 01, 2024

Niello BMW MINI responded

Thank you for your business and this review. We're happy to hear that Fernanda and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. David Sotomayor Business Development Manager david.sotomayor@niello.com (650) 455-7686

April 01, 2024

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Fatima is a pleasure to work with. I’ve purchased 3 cars from her and I hope to deal with her again in the future. More

by BRADMARTIN.RE
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Creed Cate, Fatima Fonseca, Louis Phan, Ryan Cox, Andrey Galygin

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Apr 02, 2024

Niello BMW MINI responded

Congratulations on your new purchase, Brad! It's fantastic to hear that Fatima provided you with great customer service while assisting you! We truly appreciate the opportunity to do business with you. Thanks for choosing Niello BMW MINI! David Sotomayor Business Development Manager david.sotomayor@niello.com (650) 455-7686

January 29, 2024

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Great staff, helped me get my individual M3 ordered, even got me a better rate than my credit union. Will buy from them again More

by MKELLYNOLA
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Justin Watts , Shane Weirick, Murad, porter or BMW genius?

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Jan 30, 2024

Niello BMW MINI responded

Thanks for sharing about your experience with Niello BMW MINI. We appreciate your business and hope to see you again soon! David Sotomayor Business Development Manager david.sotomayor@niello.com (650) 455-7686

November 15, 2023

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Employee Rating

Waiting for a refund from my trade in cars last payment, which I wasn’t supposed to pay Mini financial states no over payment & Neillo won’t return my phones calls or email to explain how this happened. More

by ISLANDGIRL2U
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Robby Cochran

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Nov 18, 2023

Niello BMW MINI responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you don't mind me asking, what is your first and last name so that we can check our system and review your deal? If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly or let us know the best way to contact you and we will reach out. David Sotomayor Business Development Manager david.sotomayor@niello.com (916) 246-6890

September 14, 2023

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Employee Rating

The experience at Niello was excellent. Fernanda was friendly, knowledgeable, and very helpful every step of the way. We returned to the service center a week later to handle some small det More

by BLOCKLEYS
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Robby Cochran, micheal torrez

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Sep 20, 2023

Niello BMW MINI responded

Wow! We're thrilled that this is the best service you've ever had a MINI dealership. We'll definitely pass your kind words along to Fernanda and Michael so they know what a big impression they made. Happy driving!

September 11, 2023

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Employee Rating

Nice dealership, pretty quick offer and acceptance. SLOW in the pressure room, trying to get me to buy add on's for my new car. More

by SJAMES3
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Shane Weirick

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Sep 27, 2023

Niello BMW MINI responded

Thanks for the positive review! While we want everyone to be educated about what's available to them, we never want our customers to feel pressured into anything they aren't comfortable with. I truly appreciate your feedback and am happy to discuss this with you further. In the meantime, enjoy your new ride! Louis Phan Sales Manager 916-890-0971

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