Louis Phan
Louis Phan at Niello BMW MINI
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Louis Phan | Page 2

Sales Manager

Niello BMW MINI

2020 Fulton Ave
Sacramento, CA 95825

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4.5
48 Reviews

Dealership Experience

4 yrs, 6 mos

Languages Spoken

Vietnamese Vietnamese

4.5

48 Reviews

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48 Reviews of Louis Phan

March 08, 2024

Dealership Rating
Employee Rating

Mohammad was of so much help with the purchase of a car for our parents. He answered our (many) questions with so much patience and grace. We appreciate all he did for us! More

by Akaloti1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Mohamed Sulman

Mar 10, 2024

Niello BMW MINI responded

Thank you for your business and this review. We're happy to hear Mohammad was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. David Sotomayor Business Development Manager david.sotomayor@niello.com (650) 455-7686

February 14, 2024

Dealership Rating
Employee Rating

Very helpful individuals and fast at responding to any questions or concerns I had. Highly would recommend working with anyone at this dealership! More

by KLY
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Fatima Fonseca, Erika Paleny

Feb 14, 2024

Niello BMW MINI responded

Here at Niello BMW MINI, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave happy! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review! David Sotomayor Business Development Manager david.sotomayor@niello.com (650) 455-7686

February 09, 2024

Dealership Rating
Employee Rating

It was a pleasant and fun experience. Great customer service and no pressure at all ! More

by CMBGJH
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: OLGA GERASIMCHUK

Feb 09, 2024

Niello BMW MINI responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. David Sotomayor Business Development Manager david.sotomayor@niello.com (650) 455-7686

February 09, 2024

Dealership Rating
Employee Rating

Mhel was knowledgeable about the vehicle I purchased. I never felt pressured to buy. Louis has great customer service. He made sure I was taken care of. They are a great duo! More

by HONDA_DELSOL
Recommend Dealer
Yes

Other Employees Tagged: Mhel Baldemor

Feb 10, 2024

Niello BMW MINI responded

Thanks for sharing about your experience with Mhel and Louis here at Niello BMW MINI. We appreciate your business and hope to see you again soon! David Sotomayor Business Development Manager david.sotomayor@niello.com (650) 455-7686

February 09, 2024

Dealership Rating
Employee Rating

Everyone was very helpful and informative! I had a great experience. Would go back again! More

by EMWOOD17
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Mohamed Sulman , Shane Weirick

Feb 10, 2024

Niello BMW MINI responded

It's fantastic to hear that we provided you with great customer service while assisting you! We truly appreciate the opportunity to do business with you. Thanks for choosing Niello BMW MINI! David Sotomayor Business Development Manager david.sotomayor@niello.com (650) 455-7686

February 08, 2024

Dealership Rating
Employee Rating

Fatima was incredible, went above and beyond, would recommend 100% working with her on your next purchase. More

by RON & DINNY THOMAS
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Fatima Fonseca

Feb 08, 2024

Niello BMW MINI responded

It's great to hear that Fatima was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Niello BMW MINI! David Sotomayor Business Development Manager david.sotomayor@niello.com (650) 455-7686

February 06, 2024

Dealership Rating
Employee Rating

Ryan Cox is an excellent representative of Niello Mini. He is knowledgeable, respectful, responsive and listens to the needs of his customers. Ryan should be fast tracked and prepared for the next leve More

by BERTRANDS2003
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Ryan Cox , Ian - Finance. Excellent to work with.

Feb 06, 2024

Niello BMW MINI responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Ryan and our team, and we look forward to working with you again. David Sotomayor Business Development Manager david.sotomayor@niello.com (650) 455-7686

February 04, 2024

Dealership Rating
Employee Rating

They were friendly and helpful in our car selection. I appreciate their willingness to work with us to make the best arrangements for purchasing our new car. More

by LISASANJAY
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Feb 04, 2024

Niello BMW MINI responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. Please don't hesitate to reach out if you need anything else. David Sotomayor Business Development Manager david.sotomayor@niello.com (650) 455-7686

January 27, 2024

Dealership Rating
Employee Rating

Vladimir was very professional and knowledgeable about bmw and the features of the car. He went above and beyond in following up on the status of the vehicle. More

by MFEDDERS
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Justin Watts, Diane Wallace, Vladyslav Starun , Shane Weirick

Jan 28, 2024

Niello BMW MINI responded

We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. We look forward to continuing to serve you in the future! David Sotomayor Business Development Manager david.sotomayor@niello.com (650) 455-7686

January 24, 2024

Dealership Rating
Employee Rating

The staff at Niello BMW are friendly and helpful when needed. My sales representative Andrey was super helpful and assisted in finding the best car for me. I had an appointment scheduled to fix my windsh More

by TEIKOGH98
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Shane Weirick, Andrey

Jan 24, 2024

Niello BMW MINI responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. David Sotomayor Business Development Manager david.sotomayor@niello.com (650) 455-7686

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