Lucas Kay

Joshua was great. Made me feel valued. Everyone else here that I interacted with was also very friendly. Made me feel valued. Everyone else here that I interacted with was also very friendly. More

by Kramermystic Verified Customer Verified Customer

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Nothing was the first will bring back on Thursday May 30th hoping it will done than 30th hoping it will done than More

by DiannaMcelroy1 Verified Customer Verified Customer

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Great Service! Lucas Kay is excellent in getting me in quickly and making sure it done right Lucas Kay is excellent in getting me in quickly and making sure it done right More

by taschleicher22 Verified Customer Verified Customer

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Rainer was great. The repeat work seams to be effective. The cost was drastically overpriced. The return of my vehicle was pure xxxxxxxx. My vehicle rus great but The repeat work seams to be effective. The cost was drastically overpriced. The return of my vehicle was pure xxxxxxxx. My vehicle rus great but the cab reeked of gasoline. I am having it detailed next week hopefully that will get the smell out. Currently my wife refuses to ride In it More

by thetopshopshawnee Verified Customer Verified Customer

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They didn’t pressure us and let us test drive a lot of different vehicles until my wife found one she was happy with. This was the 3rd time I’ve bought a vehicle from this dealership and I was glad to see different vehicles until my wife found one she was happy with. This was the 3rd time I’ve bought a vehicle from this dealership and I was glad to see they are still awesome. My Dodge Ram Cummins I bought from them in 2007 was total out in the storm last week. I will be calling them shortly to replace it as soon as I get the insurance check. More

by cliffhoelting Verified Customer Verified Customer

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Honestly a pretty bad experience. My vehicle was scheduled to go in for service at 10:30 on Saturday. When I get there I'm told that they don't know why anybody scheduled me because My vehicle was scheduled to go in for service at 10:30 on Saturday. When I get there I'm told that they don't know why anybody scheduled me because they don't have a lot of technicians. They said they would try to "squeeze" me in. I said, "well no it wouldn't be squeezing me in... I'm scheduled to be here." Later that day somebody calls me and tells me that my evaporator temperature sensor seems to be malfunctioning. They go on to say that they won't be able to finish it that same day and that it will have to wait till Monday and they apologize. Then on Monday they tell me that it's going to be a $3,800 repair... They say that the evaporator core is leaking. I asked him how much they had to add to fill the system they said 16 oz well the problem is the system only holds 26 oz... So to be 16 oz low would be pretty significant. They then go on to claim that the air conditioner is working but they believe it has that leak. I tell them to just go ahead and top it off and I'll live with a small leak I get out to my vehicle which had been topped off with refrigerant only a few minutes before... It does not have working air conditioning I hop in my truck and take it to a repair shop about 10 minutes away they pull the codes and immediately recognize that there's an issue with the evaporator temperature sensor... They track it down to a connector that had worked its way loose. They plug the sensor back in and now the air conditioner works being bang boom no big deal... I've been trying for several days to get a hold of the service manager and the assistant service manager... They are not returning my phone calls at this point. The funny thing is I now know that this is not going to be where I go when I buy my new Ram truck... If they can't even take care of hooking up a simple loose connection... How are they going to take care of a 40 to $90,000 vehicle? And I guess worse yet if they can't even talk to me about the situation then why would I bother? More

by ericfx1984 Verified Customer Verified Customer

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Terrible experience. I would never use ODJ. Still getting the run around and no return calls. I would never use ODJ. Still getting the run around and no return calls. More

by gwacker Verified Customer Verified Customer

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I have had a horrible experience. I brought my Jeep in last month and had brake work done that didn't need to be done. After that didn't fix the problem I brought it back in to find I brought my Jeep in last month and had brake work done that didn't need to be done. After that didn't fix the problem I brought it back in to find out the brake lines were leaking. While it was there the ignition switch broke off. I was quoted $1200 to fix it. I declined service. I have tried to come in 3 different times to pick up my Jeep and each time I get a different response that it is not ready or it needs something else done. I was told my the service manager last week they would have it ready and I could drive it home. On Friday he said there was a miscommunication and it was going to cost $300 or I could have it towed. I left him a voicemail to call me back and crickets. This has been the typical response of this service department. Just ignore me and I assume they hope it goes away. I will never recommend this dealership for service or purchase of vehicles. More

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Poor, false/incorrect repairs, horrible customer service. Don't recommend to anyone. Don't waste your money. Don't recommend to anyone. Don't waste your money. More

by Storm Verified Customer Verified Customer

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The entire team was absolutely fantastic. They made the process easy and seamless. I can't say enough good things about my experience. This was my first purchase from this dealer and I will d They made the process easy and seamless. I can't say enough good things about my experience. This was my first purchase from this dealer and I will definitely buy from them again. More

by trent.glass Verified Customer Verified Customer

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