Robert Heady

Purchased a 2017 Dodge Grand Caravan on December 26, 2023 from this location for $11,500. Had a ton of issues with the dealership paying me for my trade in, title issues of them not submitting docs to Illino from this location for $11,500. Had a ton of issues with the dealership paying me for my trade in, title issues of them not submitting docs to Illinois on time and now my van is sitting in a shop getting a new transmission for $3800 because this one went completely out in the highway. The dealership is shady! Robert my sales person very rude! Their accounting department, very rude! And when you call to ask to speak with someone in management, they look up your deal and connect you to your sales person. Management won’t speak with you and frankly if you do get them on the phone, I’m sure they would careless what you have to say either. Avoid this place! You will be sorry if you don’t. Be sure to read all the 1 star reviews to get a good sense of the true colors of this location. And watch, someone from dealer will comment saying call them and will sign it Jerry Thomas. If this so called Jerry Thomas cared, he’d pick up the phone and call. They know who I am, I reported them to the State of Indiana as well. Update: As of 2/19/2024 I've had to replace the transmission for $4100 and the thermostat for $31, and its still overheating. Dealership has not reached out to help me with the cost of all these repairs on the vehicle they knowingly sold me that needed a lot of repairs. More

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My car salesman, Robert, was great! He was patient and fairly informative as I made my decision. He worked with me to get the exact car that I wanted. Thanks again, Robert!! He was patient and fairly informative as I made my decision. He worked with me to get the exact car that I wanted. Thanks again, Robert!! More

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The staff was friendly and willing to help in any way necessary. It was a pleasure working with them, and would totally recommend this dealership to friends and family. necessary. It was a pleasure working with them, and would totally recommend this dealership to friends and family. More

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Great service with quick and truthful turnaround. The lobby is always a nice place to wait where you can have a snack as you wait. The lobby is always a nice place to wait where you can have a snack as you wait. More

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Friendly sale people. Clean facility and great inventory. No hassle when look at vehicles and knowledgeable sales personnel. Clean facility and great inventory. No hassle when look at vehicles and knowledgeable sales personnel. More

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Excellent service very confident answers and questions. I ask very fast and completing repairs. Excellent experience very appreciative. I ask very fast and completing repairs. Excellent experience very appreciative. More

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Great service. Very nice. Very helpful! They were knowledgeable with the vehicles on the lot. Very nice. Very helpful! They were knowledgeable with the vehicles on the lot. More

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Robert H kept us in the loop every step of the way. He is very polite He is very polite More

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Every time I come I get good customer service everyone is polite and kind excellent service polite and kind excellent service More

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Great selection of vehicles, great salesman, easy and quick process, would recommend them to anyone looking for a new vehicle quick process, would recommend them to anyone looking for a new vehicle More

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