Robert Horton

This dealership is finally on the right track! Knowledgeable, fair, honest, friendly and an easy process of buying a car. Knowledgeable, fair, honest, friendly and an easy process of buying a car. More

by QUINONES899 Verified Customer Verified Customer

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Overall the experience was good. Kyle was very friendly and upbeat. As a first time car buyer I wish I got everything upfront in terms of what I need to provide, when I need to be at Kyle was very friendly and upbeat. As a first time car buyer I wish I got everything upfront in terms of what I need to provide, when I need to be at the dealership, etc. They also sent a car to pick me up from the train, which was a nice touch of customer service. More

by ISABEL.CAJULIS Verified Customer Verified Customer

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Subject: Unsatisfactory Service Experience with My 2021 GMC Acadia Dear EMPIRE BUICK GMC OF WHITE PLAINS, I have been a loyal customer of this dealership for over 10 years, but for the first time, I GMC Acadia Dear EMPIRE BUICK GMC OF WHITE PLAINS, I have been a loyal customer of this dealership for over 10 years, but for the first time, I am not satisfied with the service provided for my 2021 GMC Acadia. I recently visited the dealership to perform regular maintenance on my vehicle and address a major concern. Two days prior, my Acadia displayed a "Service Power Steering" message and lost steering wheel power. Additionally, after turning off the engine, the cooling fan continued running as if the car was overheating. I met with Advisor Alejandro, who was very professional and polite. After a GMC Service Technician checked the vehicle, I was informed that, since the code was not displaying at the moment, there was nothing they could do. I was advised to wait for the message to appear again and bring the car back to the dealership immediately. During my discussion with Alejandro, he mentioned that this issue is related to the vehicle's thermostat, which is known to affect the 2017 to 2023 Acadia models. He informed me that both GMC and the dealership are aware of this problem. It is unacceptable that the dealership is aware of this known issue but will not address it until the vehicle breaks down or the warranty expires. This not only puts me at risk of an unexpected breakdown but also requires me to take additional time off work to resolve the problem whenever it reoccurs. I urge you to take immediate action to address this issue and ensure that my vehicle is properly serviced. I expect a prompt resolution to this matter and look forward to hearing from you soon. Sincerely, Efrain Cedeno Santana More

by EFRAIN168 Verified Customer Verified Customer

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Great customer service. Would recommend to others, helped me feel comfortable & very accommodating! David & Robert were genuine ppl. Would recommend to others, helped me feel comfortable & very accommodating! David & Robert were genuine ppl. More

by ruby730.bp Verified Customer Verified Customer

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I have been very pleased with the service since 2016. I will continue with them I will continue with them More

by LOVELLJCKSN1 Verified Customer Verified Customer

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I worked with both Robert in sales & Robert in finance & I couldn’t be happier. They both went above & beyond to help me with buying out my lease & making the deal go as smoothly as possible. I couldn’t be happier. They both went above & beyond to help me with buying out my lease & making the deal go as smoothly as possible. More

by JAYSMOM820 Verified Customer Verified Customer

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We have been using this dealership for years. And we have always had great experiences. Robert Acerbo is wonderful he has helped us purchase our cars over the last 5 years. He works with you a And we have always had great experiences. Robert Acerbo is wonderful he has helped us purchase our cars over the last 5 years. He works with you and makes you feel comfortable. He doesn’t push you into a car just to sell a car. He wants to make sure you’re happy with your choice and satisfied. More

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I truly appreciate when the service department is very helpful with a potentially costly repair. They share the best options and prepare you either way. Thank goodness we checked to see if my vehicle was helpful with a potentially costly repair. They share the best options and prepare you either way. Thank goodness we checked to see if my vehicle was covered with the warranty for a specific job. Lydia said to wait and see if it's covered or not and we can go from there. I was so grateful for her expertise. I never feel obligated to do things immediately and they continue to give me options. More

by BLUESOLO96 Verified Customer Verified Customer

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Friendly, listens to customer, looks for what customer wants. Follows up with customer and accepts complaints graciously wants. Follows up with customer and accepts complaints graciously More

by MIRIAMBROROGOWSKY Verified Customer Verified Customer

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They were very pleasant very informative and very patient they made it easy to decide that they were the dealership for us they made it easy to decide that they were the dealership for us More

by gregalanritchie Verified Customer Verified Customer

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