Scott McCaffrey

Subject: Unsatisfactory Service Experience with My 2021 GMC Acadia Dear EMPIRE BUICK GMC OF WHITE PLAINS, I have been a loyal customer of this dealership for over 10 years, but for the first time, I GMC Acadia Dear EMPIRE BUICK GMC OF WHITE PLAINS, I have been a loyal customer of this dealership for over 10 years, but for the first time, I am not satisfied with the service provided for my 2021 GMC Acadia. I recently visited the dealership to perform regular maintenance on my vehicle and address a major concern. Two days prior, my Acadia displayed a "Service Power Steering" message and lost steering wheel power. Additionally, after turning off the engine, the cooling fan continued running as if the car was overheating. I met with Advisor Alejandro, who was very professional and polite. After a GMC Service Technician checked the vehicle, I was informed that, since the code was not displaying at the moment, there was nothing they could do. I was advised to wait for the message to appear again and bring the car back to the dealership immediately. During my discussion with Alejandro, he mentioned that this issue is related to the vehicle's thermostat, which is known to affect the 2017 to 2023 Acadia models. He informed me that both GMC and the dealership are aware of this problem. It is unacceptable that the dealership is aware of this known issue but will not address it until the vehicle breaks down or the warranty expires. This not only puts me at risk of an unexpected breakdown but also requires me to take additional time off work to resolve the problem whenever it reoccurs. I urge you to take immediate action to address this issue and ensure that my vehicle is properly serviced. I expect a prompt resolution to this matter and look forward to hearing from you soon. Sincerely, Efrain Cedeno Santana More

by EFRAIN168 Verified Customer Verified Customer

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They were very pleasant very informative and very patient they made it easy to decide that they were the dealership for us they made it easy to decide that they were the dealership for us More

by gregalanritchie Verified Customer Verified Customer

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I delt with Lydia Gutierrez, she was very knowledgeable and helpful, she is definitely an asset to this company. I am not just saying that, I’ve dealt with many service writers and other dealerships, and and helpful, she is definitely an asset to this company. I am not just saying that, I’ve dealt with many service writers and other dealerships, and she’s definitely the best More

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Great experience & staff - Scott and Ryan Nimmo were amazing, made the whole process so easy! amazing, made the whole process so easy! More

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I was well served and very appreciated with the work done on my car.thank you on my car.thank you More

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My second lease with my salesman David Silva and everything went great. David does his best to get me a good deal with all the features that are important to me. Definitely recommend this dealership everything went great. David does his best to get me a good deal with all the features that are important to me. Definitely recommend this dealership. Thank you! More

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Always a great experience at Empire Buick & GMC. Ryan Nimmo has been my salesman for the last 3 vehicles i have purchased there. He is attentive to specific needs and and is prompt in returning emai Ryan Nimmo has been my salesman for the last 3 vehicles i have purchased there. He is attentive to specific needs and and is prompt in returning emails and calls. I will continue to be a loyal customer at Empire. More

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Edwin always does a great job! Thank you for all your hard work! My go to service advisor!!! Thank you for all your hard work! My go to service advisor!!! More

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I am so glad I had Ryan Nimmo as my certified specialist. Ryan is very professional and he listens to me and what I want he show that he is concern and caring about what kind of car I want. Thanks a million Ryan is very professional and he listens to me and what I want he show that he is concern and caring about what kind of car I want. Thanks a million Rayan you are the Best! My family greatly appreciate you very much! More dealership should have someone like you in their team. Thanks a million again for selling me my 3rd truck💜 More

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Great team, knowledgeable and friendly. Let us test drive and did not push sale. Simple & professional Let us test drive and did not push sale. Simple & professional More

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