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McCluskey Chevrolet

Cincinnati, OH

3.2
520 Reviews

9673 Kings Auto Mall Road

Cincinnati, OH

45249

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Showing 520 reviews

June 08, 2024

Love my new truck. Antoine Wilson was my sales rep and was great to work with...explained everything. Brad Pope did the financing and was also a pleasure to work with More

by 737ocean
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Antoine Wilson - Brad Pope
Jun 12, 2024 -

McCluskey Chevrolet responded

Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle! We sincerely value your business and look forward to your next visit!

June 06, 2024

Easy purchase but very dishonest. Bought a $31,000 Malibu that came with a dent in the door. Said they would make sure it got fixed. Got an $800 estimate and guess what, 2 years later More

by larryldicus
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Dan Hoffman, Eric Dirheimer, Richard Heimbrock, Don Butts, Mike Drescher, Ken Hetzer, Craig Kinsley, Victoria Franklin, Greg Halko
Jun 07, 2024 -

McCluskey Chevrolet responded

Without your real name, we cannot research your claim. I do know that IF we made a promise to have a repair performed, we would have done it. The employees you mention are employees that haven't worked here, many of them, for close to a decade. We are unsure why you are writing a review 2 years later/after the fact, but we don't re-visit purchases that were made as long ago as yours appears to have occurred.

Jun 07, 2024 -

larryldicus responded

That is my real name. I had to pick employee names to be able to pay the review. You 100% did promise to fix the debt that was in the car when it was delivered. I got the estimate and then I wouldn’t get and response or reply’s I still stand by my poor rating You can make it right but I don’t see it happening

May 14, 2024

Very good service. Our salesperson was super(Tony B). Got us what we wanted and very helpful. I highly recommend him! I would definitely buy from them again and specifi More

by My Queen
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tony B
May 15, 2024 -

McCluskey Chevrolet responded

Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle!

May 04, 2024

My Rep Savanah never followed up on anything she said she would. I dropped my car off for service at 10 am on Tuesday and I gave up by Friday when they hadn’t even touched my car. I called the manager and le More

by Melissa B
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Savannah in service and I believe Gary the manager terrible customer service
May 07, 2024 -

McCluskey Chevrolet responded

We regret to hear that your experience with us was not a more positive one. We'd like the opportunity to turn your experience around. Please reach out to us at (513) 741-1111 at your earliest convenience to discuss how we can turn this experience into a positive one.

May 01, 2024

I waited on in a timely fashion. Also I was offered other perks. Job well w More

by Dbrockdbrock8124
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Young lady. Couldn’t remember her name
May 03, 2024 -

McCluskey Chevrolet responded

Thank you for choosing McCluskey Chevrolet as your first choice for all your automotive needs!

April 30, 2024

My Family and I had a wonderful experience with Donetae at McCluskey Chevrolet! We are so happy with our new vehicles!! I highly recommend shopping for a car here. More

by Alexxa
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dontae Williams
May 03, 2024 -

McCluskey Chevrolet responded

Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle!

April 29, 2024

I had a service issue to deal with, and worked with Robert Wells (service advisor). Robert is great to work with and great with communication. I can be a pain to deal with sometime as a customer, b More

by roman1029585
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Wells
May 01, 2024 -

McCluskey Chevrolet responded

We're glad to hear you found our staff was so knowledgeable and helpful!

April 18, 2024

Service is outstanding - professional, efficient and at or below estimated cost. Fully aware of what services are necessary and reviews with each visit More

by KAY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Huber
Apr 20, 2024 -

McCluskey Chevrolet responded

Thank you for choosing McCluskey Chevrolet as your first choice for all your automotive needs!

April 08, 2024

I was extremely disappointed after my appointment at this dealership. My parents have purchased several new as well as a couple used vehicles from this dealership so I had very high expectations. I completed More

by courtneyeryn93
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Don’t remember the name of sales man
Apr 09, 2024 -

McCluskey Chevrolet responded

Without your actual name, we cannot research your claims, so we will respond in a general related manner. Until an actual credit application is collected, and sent over to a lender(s) for a potential approval, we don't know for sure what the approval/conditions of the approval (by the LENDER, not us), will be. They are in the driver's seat in this regard and their "offer" for financing is contingent upon a variety of factors. We have guaranteed financing, but not guaranteed delivery. We indicate this because once a LENDER determines the parameters of a particular loan, for any consumer, it will always be up to the consumer as to whether or not they can - or will - comply with those terms and conditions in order to move forward with an actual delivery/loan from the lender.

April 06, 2024

Worst cotomer service I have ever experienced. After being rudely told by George Vinny that him or management won't take my calls and won't deal with me More

by Te.collier
Sales Price Transparency
Purchase Time
Recommend Dealer
No
Employees Worked With
George Vinny
Apr 09, 2024 -

McCluskey Chevrolet responded

We are sorry for the way that you feel. We understand that you came into our dealership and on 2 separate visits, purchased an "as is" car. The statement you signed indicated that when any consumer purchases an "as is" vehicle, that McCluskey is not responsible for ANY repairs (due to the high miles typically on those vehicles, and the price point that they are being sold), to the vehicle. Even though legally we did not have to do so, once you experienced mechanical issues with the 1st "as is" car - we took it back (there are no right of rescission laws in the State of Ohio), refunding your money to you. At that time, you wished to move forward with another "as is" vehicle and we complied. Again, you drove it and due to your indication of mechanical issues, you wanted to bring that "as is" car back as well, and again, we complied in that regard, although we didn't have to, and simply did as a measure of customer goodwill. After the 2nd "as is" vehicle was returned to us, management then decided that we would not, in the future, move forward with you on another "as is" vehicle since it seemed to be an aspect of misunderstanding on your end as to what an "as is" vehicle meant. There is nothing further to discuss in this regard. IF you are still in the market for a vehicle that is not an "as is" vehicle - from us - please feel free to reach out to your sales rep (Vinnie George, who gets stellar reviews from our/his customers), or you can call 513 741 1111 to schedule an appointment with another sales rep.

Apr 09, 2024 -

Te.collier responded

The first vehicle i purchased had frame damage and after driving over an hour back and forth the only replacement option i had broke down on me on my way home after purchase. After the over-priced purchase repair estimates was over $2000. Im not sure what reviews Vinnie George had prior to me but this was not my experience

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