Lexus of Valencia

Very Poor Customer Service I emailed this to: Mr. Jay Bradshaw, Business Development Manager , Lexus of Valencia 661-260-2028 Direct Line, 323-807-9100 Cell Phone, jbradshaw@le I emailed this to: Mr. Jay Bradshaw, Business Development Manager , Lexus of Valencia 661-260-2028 Direct Line, 323-807-9100 Cell Phone, jbradshaw@lexusofvalencia.com Jay, I did not feel that I got VIP service yesterday. As I told you on the phone last night, I felt that you passed me off to someone else. In fact I was under the impression that you were busy at the moment and would be returning to assist me. After returning from test driving the 2nd vehicle, I observed you walking off the lot. At this point, I was still thinking you were going to return shortly thereafter to assist me. The reason I thought this was because I had been corresponding with you through email and phone and text. You introduced Al and mumbled something about he's going to take you on a test drive of the vehicles. Then you disappeared. You were very vague. In fact when I saw you leaving and not returning, I felt you were dissing me or trying to avoid me. I even asked Al if you were coming back to assist me. He said no that he was going to help me. Al was a nice guy but the impresion you gave was confusing, vague, and left me feeling unimportant. What's more disappointing is that I called you after I left the dealer to express my dissatisfaction with your service and the offer I was given. You said you would call me back after I specifically asked you if you were going to call me back shortly thereafter. After waiting for a resonable amount of time (about 45 minutes), I called you back because I hadn't received a call from you. Of course, it goes to your voicemail and I leave a message that I was still waiting a call back from you. After a few minutes, I text you the same message. As of now I still haven't received any response from you. Needless to say, you left me feeling very dissatisfied, disrespected, ignored, and angry. Certainly not the VIP treatment you stated in your email. I would appreciate it if you could let me know either way. But it's obvious you are ignoring me, hoping that I'd forget about this. This is absolutely unacceptable and has left a bad taste in my mind about you and Lexus of Valencia. I will make a formal complaint and post this bad review on the appropriate websites. A very unhappy customer... Tino Tuiasosopo More

Shawna Salinas provided excellent service! I was extremely satisfied with Shawna. She has a loaner car ready when I got there. She kept me informed about my car. She really went out of her w I was extremely satisfied with Shawna. She has a loaner car ready when I got there. She kept me informed about my car. She really went out of her way to accommodate my request. The transaction was completely hassle free. I could not ask for better service than this. Thank you Shawna for taking good care of me. C.H More

Great car buying experience Lexus of Valencia gave us the best buying experience that I have ever had Paul Interante was very helpful and very knowledgeable made it a pleasure to Lexus of Valencia gave us the best buying experience that I have ever had Paul Interante was very helpful and very knowledgeable made it a pleasure to buy a new car I will buy all my future cars from lexus of Valencia More

satisfied friendly and they helped my right away... i didnt wait that long and also right on time very satisfied customer as always... definetly recommend to my friendly and they helped my right away... i didnt wait that long and also right on time very satisfied customer as always... definetly recommend to my friends More

The best customer service I have ever experienced period! Very friendly and caring people who gave me a great deal for a vehicle and unmatched customer service during before and after I have bought my vehic Very friendly and caring people who gave me a great deal for a vehicle and unmatched customer service during before and after I have bought my vehicle and returned for vehicle service. Excellent , Excellent, Excellent ! More

service For 8 years Bryan Stover has been handling our service needs with a friendly smile and competent people to do the work. We're happy!! For 8 years Bryan Stover has been handling our service needs with a friendly smile and competent people to do the work. We're happy!! More

great service I have been there twice for oil change and passenger mirror repair. The people are friendly and the service finished on time. i am a happy customer an I have been there twice for oil change and passenger mirror repair. The people are friendly and the service finished on time. i am a happy customer and will visit again i am sure. Thanks More

So glad to receive five star service from Lexus of Valencia! Just a quick note to commend Scott Melville AND Chris Brennand for exceptional service and precise knowledge of how to help a high standard customer ( Just a quick note to commend Scott Melville AND Chris Brennand for exceptional service and precise knowledge of how to help a high standard customer (Me). I feel very fortunate to live in the Santa Clarita valley and be able to call Valencia Lexus home to my car service needs. As always, when in need of service, I am greeted with a smile and a friendly handshake, offered coffee, snacks and a free loaner car. I will never change dealerships as long as I continue to be treated like a celebrity. A quick shout out to Lacho Gonzales in service.....he is also always pleasant and helpfull! Thanks again, Jerry Francel (GX460) More

Thank you for ur great service. You guys are f***en wonderful. We love u guys and can't wait to comeback and see u guys again. Great job and continue with that great customer service You guys are f***en wonderful. We love u guys and can't wait to comeback and see u guys again. Great job and continue with that great customer service. I know you guys are there to Serve!!!! More

Excellent Service Scott is just wonderful! He took care of the service needs very quickly of my IS F. He was always very patient to listen and taking his time to explai Scott is just wonderful! He took care of the service needs very quickly of my IS F. He was always very patient to listen and taking his time to explain about my concerns. Thank you, Scott. More