Lithia Subaru of Oregon City

Great experience at Lithia Subaru Cannot say enough good things about the experience with Lithia Subaru but I'll try :) Pricing, right on out of the gate- no need to haggle much and Cannot say enough good things about the experience with Lithia Subaru but I'll try :) Pricing, right on out of the gate- no need to haggle much and i really appreciate that! Experience - DK from internet sales was excellent at responding and follow up, met us as we arrived and ensured that the experience was enjoyable and easy. Follow up - received a survey via email as well as calls from DK and the general manager to see if we were happy, great job. Handling trouble - this was a 2012 Dodge, used truck. Cool thing was a 60 warranty on the important stuff and we did have a sensor go off the day after we bought. No problem, bring it in, drop it off and get a loaner- we will take care of it- again great job. You have to give them first shot at your business. Tom More

Great Experience DK was great. He really worked hard to get me the deal and financing that worked best for me, and to get me into the car I wanted. From Kelly on t DK was great. He really worked hard to get me the deal and financing that worked best for me, and to get me into the car I wanted. From Kelly on the test drive, to DK getting all of the paperwork done, to David in finance; it was a great experience all the way around. I'm in a car I love and I couldn't be happier! More

Very Satisfactory Service I was very happy with the service I received from David Castillo. Another salesperson was recommended to me but was not in when I came it. He was I was very happy with the service I received from David Castillo. Another salesperson was recommended to me but was not in when I came it. He was included him in the transaction. David was professional at all times. It was the first time buying a car on my own and he explained the benefits of owning and leasing and was able to get the car and color I wanted. More

awesome service!!!!! Walked on the lot and was greeted by the friendliest most knowledge sales associate of my life. I work in customer service, and I was very very impres Walked on the lot and was greeted by the friendliest most knowledge sales associate of my life. I work in customer service, and I was very very impressed. This individual knew what I was looking for because she listened. She also took extra steps to ensure that I am going to find the one. You were awesome Kiki! More

Great experience I walked in and someone asked if I've been helped. I said no, not yet. Then(the one that greeted me)he showed me the way to another sales person. 'Now I walked in and someone asked if I've been helped. I said no, not yet. Then(the one that greeted me)he showed me the way to another sales person. 'Now I tell you what!' That young women had a smile, not forced...but a smile that delivered. She greeted me with a firm handshake and we've got straight to the point. She was by far thee easiest most delightful person to work with. Easy to talk to and she answered every question I threw her way. If she didn't know the answer she'd tell me the truth(questions about car performance and stuff like that) It's nice to see that there are still honest people out there. I didn't expect it to be that fun purchasing a car. "She made the whole process of me getting into dept a lot better." It felt like I've known her for years before. I'll definitely recommend this dealership. They made it all possible for me to drive away with a vehicle that I wanted. Thank you Kiki and Lithia Subaru of Oregon City P.S. The best sales award should go to Kiki Stonebraker More

No pressure sales and easy to work with! We did some online browsing before visiting Lithia Subaru. Lithia had a better selection of vehicles to choose from, so we dropped in and had the best We did some online browsing before visiting Lithia Subaru. Lithia had a better selection of vehicles to choose from, so we dropped in and had the best experience shopping for a vehicle. Kiki greeted us with a friendly smile and we immediately felt at ease. She was knowledgable and accommodating as we vacillated between a New Subaru Forrester or Crosstek for our daughter. She was extremely helpful with vehicle details, and made our decision much easier to make. Once we chose the Crosstek, we settled on a price with no hard-pressure sales. What a phenomenal experience it was working with Kiki, her Senior Manager, and Finance. We especially enjoyed working with Kiki who was easygoing, had a great sense of humor, and was a wealth of knowledge and insight! More

Friendly service Everyone was kind and the atmosphere was relaxed and not very pressured. My questions were answered, they let me try out several cars, and the overall Everyone was kind and the atmosphere was relaxed and not very pressured. My questions were answered, they let me try out several cars, and the overall buying process was very smooth. More

Car purchase I used a car buying service to insure lowest price. Received excellent service from sales crew as I have from service on previous Subaru. Can easily r I used a car buying service to insure lowest price. Received excellent service from sales crew as I have from service on previous Subaru. Can easily recommend this agency. More

Great experience! Matt was awesome sales representatives,we came in Lithia Subaru of Oregon City to looked for forester and the Day We went there that was a Fathers Da Matt was awesome sales representatives,we came in Lithia Subaru of Oregon City to looked for forester and the Day We went there that was a Fathers Day! Well everything was Great and easy to deal with no hassled.we got the car the color that we wanted at the priced we wanted.and very nice people to dealt with and most of all they are friendly.. More

Better than most car dealers, but still a car dealer I bought a used 2008 Toyota Sienna AWD van from them on 7-1-2015 at a fair price. Overall, it was a good experience, but... (1) they absolutely refus I bought a used 2008 Toyota Sienna AWD van from them on 7-1-2015 at a fair price. Overall, it was a good experience, but... (1) they absolutely refused to budge on price, even though my mechanic's pre-purchase inspection revealed several problems with the vehicle (e.g., bum battery, no spare tire, missing a headrest, steering pulled to the right a bit), and (2) the salesman pressured me repeatedly to sign a "contingency contract" (BEFORE the pre-purchase inspection was done) that would have given the *dealership* the right to either (a) fix problems found by that inspection or (b) cancel the "contingency contract" after the pre-purchase inspection was done -- but would NOT have given *me* the same right to cancel the "contingency contract" no matter what was revealed by the pre-purchase inspection. In other words, that contract protected the dealer nicely, but did not protect the buyer at all. I refused to sign the contract, and the salesman warned me that unless I signed someone else might buy the car before the pre-purchase inspection was done. I said I'd take my chances rather than commit to buying a vehicle before I had it checked out by my mechanic. I urge ALL buyers to do the same. In fairness to the dealer, their asking price was below Blue Book and they eventually agreed to install a brand-new battery after my mechanic found that the car's battery was virtually dead -- but only because I remained firm on that point. The salesman (David Metzler) was friendly, punctual for meetings and seemed competent, but he could not answer several questions about the car -- making me wonder if he was actually hiding information. In the end, I don't think he was hiding anything, but I do think he should have learned more about the $18,000 car he was trying to sell me. Bottom line: I'm happy with the car and the price I paid and the dealer's overall process -- and I WOULD do business again with this dealership and this salesman. But I would have my guard up and remain firm in the face of pressure to sign their predatory "contingency contract" -- and (as always) I would be prepared to simply walk away from any dealer proposal that did not meet MY definition of a fair deal. More