Acura of Baton Rouge

Great buying experience I had a great experience buying my car at Acura and Infiniti of baton Rouge from Britney Concepcion. The entire process went smoothly and I'm enjoying I had a great experience buying my car at Acura and Infiniti of baton Rouge from Britney Concepcion. The entire process went smoothly and I'm enjoying my Lincoln. More

Perfectly satisfied Our new Acura is supper-cool as was our experience buying it. Off course we would have liked a smaller price tag, but your staff helped to mitigate t Our new Acura is supper-cool as was our experience buying it. Off course we would have liked a smaller price tag, but your staff helped to mitigate that anxiety by being even more exceptional than the car. Brian Thompkins actually sold us on the car by phone before we met him in Baton Rouge. We did our diligent internet research and pretty much had narrowed it down to potentials, Acura RDX or MDX, Cadillac SRX, Lexus RX350, and BMWx5. Leigh drove the SRX and was not star struck so I didn't bother. Our plan was to drive the others the same day, but we blew that off after driving the RDX which was our first pick based on what we thought we knew about the cars. The show room was neat, clean, and all your staffs were very professional. Brian met us at the door and was as personable as our phone conversation had lead us to expect; he is very good at what he does although I was wearing my xx Armour, thankfully it was not needed. Brian had a recommendation ready and the test drive was waiting, that is where things got better as Erin Elizabeth stepped right into our life, probably forever. She took the ball from Brian and away we went. She directed us over rough roads, pretty streets, narrow ones, and busy highways all the while demonstrating features and little things we needed to know. Erin definitely sealed the deal during that test ride. There was no nonsense; the process of deciding which car, how to best pay for it, extra services, and what not to do were explained clearly before the final step with Kimberly. She made the paperwork process seamless and fun. There was not a single hiccup, she answered our questions before we ask, and was delightful which is as good a word as any to describe our entire day. We love the car. Our new paradigm is to trade at every opportunity and drive brand new until they take our license. So, anytime you need a beautiful used Acura and can replace it with a new one without a payment change, call us. I can't think of anything that did not go well that day except lunch. It was a little too light although the chips were fresh and the diet coke was cold. In a nutshell it is our opinion that you are lucky to have your staff and I doubt that it is by accident, so congratulations on being so smart. Sincerely Yours, Lynn and Leigh More

Great buying experience!! This is my first Acura, but will not be my last. The entire staff at Acura of Baton Rouge have been amazing. I purchased my new 2015 TLX from Erin Eli This is my first Acura, but will not be my last. The entire staff at Acura of Baton Rouge have been amazing. I purchased my new 2015 TLX from Erin Elizabeth, which she was very informative and helpful ensuring each feature was meet. PJ I'm finance was also very helpful in my buying experience. Looking forward to the contuined dealings with this dealership and service. T.Hebert More

Exemplary service! I have recieved the warmest greetings and hospitable service from Bill, Q, Chris, PJ and April. Clone them! Use them as the poster children for a "Do I have recieved the warmest greetings and hospitable service from Bill, Q, Chris, PJ and April. Clone them! Use them as the poster children for a "Do this and Prosper" Campaign. May God abound them with his peace, love and favor. -Desiree Collins More

Leasing a car Lease on my current car was nearing it's end so I was looking to lease an SUV this time. This was one of the few dealerships where a salesperson came Lease on my current car was nearing it's end so I was looking to lease an SUV this time. This was one of the few dealerships where a salesperson came to the door when I came in to help me. Friendly and courteous. Let me test drive the car without any sales pressure. Found the car I wanted and since they didn't have exactly the car, searched and found it in Texas and brought it over. No hassle or extra fees. More

The sevice department manager the worse customer service eve My husband and I Purchased both vehicles from dealer after a few months we took the cars in for inspection and 10 point oil change check up, one of My husband and I Purchased both vehicles from dealer after a few months we took the cars in for inspection and 10 point oil change check up, one of the cars failed inspection all after their maintenence dept changed the oil and checked tires etc for maintenance on car, supposely. Called to talk with manager Nikki she claim that we were informed about low pressure in tires,? If yall are checking our tires why would the pressure be low after your 10 point oil change which includes the tire check? She replied,maybe we did the inspection first...Really!!Vikki!! I replied have a good weekend. U jus lost 2 loyal customers..Super pissed!! More