BMW Concord

First time BMW owner I can't say enough great things about Michael Heller. Additionally, the entire team was fantastic. This is my first BMW ever, and I can't believe how I can't say enough great things about Michael Heller. Additionally, the entire team was fantastic. This is my first BMW ever, and I can't believe how amazing the ride is. I'm in a family with all Mercedes and I just broke the chain because of my wonderful experience with Michael. I will be recommending his services to my colleagues and my family. Thank you Michael, for making my car buying experience painless. I truly value your expertise and kindness. More

As Always Top Notch As always, whenever I take my car in for service, Amy delivers with top notch service. She truly cares about making sure that my care is taken care of As always, whenever I take my car in for service, Amy delivers with top notch service. She truly cares about making sure that my care is taken care of and that my needs are met. On this last visit, she asked me three different times if there was anything else that I was concerned about. Thankfully this reminded me of a giant pot hole that I had encountered and had been concerned about possible damage. She had it checked out and with the exception of an alignment issue the car was fine. More

great serviced my first BMW and I'm very happy with a great serviced from concord BMW and will be more happy to get a great serviced for a next visit. Thank you!!! my first BMW and I'm very happy with a great serviced from concord BMW and will be more happy to get a great serviced for a next visit. Thank you!!! More

tech Amy concord BMW My experience with Amy. Thank you. All I asked was met. I previously had taken my car to the San Jose BMW which kept my car seven days and refus My experience with Amy. Thank you. All I asked was met. I previously had taken my car to the San Jose BMW which kept my car seven days and refused to give me a loaner and I honestly did not know what to expect of Amy. I can honestly say she exeeded my expectations in the attention and service provided to me. She spent about 45 minutes with me and listening to my concerns reguarding malfunction on the car and weird sounds. All my concerns where addressed in a timely manner and I am more than pleased with Amy and her service. I came to address 1 issue and she ended up fixing 7 issues that where all covered under warranty. Again thank you Amy , you can be certain i have found my services technician (Amy) More

Great place to get a CPO BMW We are very happy with our experience. Wendy is a great help and the dealership has the best certified pre-owned BMW inventory. Highly recommended. We are very happy with our experience. Wendy is a great help and the dealership has the best certified pre-owned BMW inventory. Highly recommended. More

Rushed and on our way I e-mailed, then called one of the internet sales manager to look at a used Honda Pilot. When I arrived at the BMW dealership I met the internet sal I e-mailed, then called one of the internet sales manager to look at a used Honda Pilot. When I arrived at the BMW dealership I met the internet salesmen, he had the vehicle out back to look at. It was clean and ready to drive. I told him I had a trade in and he sighed and said ok. Didn't bother to ask the make or model. He walked a good 20 ft in front of me and my father in law. Did not ask one question ie. How did you find us? Where are you from etc. We noticed on the price list there was a navigation system listed. But there was no navigation system in the Pilot. We brought this to the salesmen attention and he just shrugged and said oh. Took a quick drive, he said Ill keep in touch via internet and walked off. We felt very rushed and a very pushed out the door. More

Amy is always ready to go out of way to help and suggest !! Amy is the best and very confident, I come because of hern!! She went over each option and what wS to be done and was respectful of my decisions and Amy is the best and very confident, I come because of hern!! She went over each option and what wS to be done and was respectful of my decisions and not pushing More

Excellent service all the way:)) Amy runs a very tight ship here, customer oriented, team player and strong technical knowledge as well. Every member at the shop makes the visit a ple Amy runs a very tight ship here, customer oriented, team player and strong technical knowledge as well. Every member at the shop makes the visit a pleasant one. Keep doing the good job and thank you:)) More

THE BEST I WAS VERY HAPPY WITH MY EXPERIENCE AT CONCORD BMW. THE BEST PART WAS DEALING WITH MICHAEL HELLER. I WILL NEVER BUY ANOTHER CAR UNLESS HE SELLS IT T I WAS VERY HAPPY WITH MY EXPERIENCE AT CONCORD BMW. THE BEST PART WAS DEALING WITH MICHAEL HELLER. I WILL NEVER BUY ANOTHER CAR UNLESS HE SELLS IT TO ME. More

My first ultimate auto purchase experience! I decided that I wanted to purchase a used BMW, specifically the 425i. I had did my research and thought that I couldn't afford a new car; and then I I decided that I wanted to purchase a used BMW, specifically the 425i. I had did my research and thought that I couldn't afford a new car; and then I walked into Concord BMW, and that's when things changed. I was approached by Ken who showed me exactly what I asked for, but then I spotted the Sapphire black 435i with coral interior, definitely a show stopper, absolutely gorgeous; previously owned with 5k miles and a 5 year warranty! Ken took the time to explain all of the amenities the vehicle had and how I would be getting more car for my money. At no time did I feel pressured to purchase anything. Ken is extremely easy to talk to and very knowledgable. When I went home I thought about the 435, sent Ken an email the next day and said I'd thought about what he said and I'd like to purchase the 435 if they could work within my budget. The next morning he called me and said they were having my car detailed and it would be on the showroom floor the next day waiting for me. If you want to purchase a BMW and you want a transparent and honest experience seek out Ken, it will be well worth your time. More