Audi Great Neck

Ralphie is awesome in the service department Recently I was having trouble with the screen display of my GPS system in my new Audi. It was registering that I was driving in Conn when actually I w Recently I was having trouble with the screen display of my GPS system in my new Audi. It was registering that I was driving in Conn when actually I was in Roslyn,NY. I called the service dept and they told me to come right over. Fifteen minutes later I was there and didn't have to wait one minute when the head valet in the Service Dept hopped in my car and immediately saw that the problem was that I had inadvertently hit a button that zoomed my satellite radius to 100 miles. He readjusted it and was extremely pleasant, professional and eager to help me with any other questions I had about the systems in my car. He treated me like I was the most valued customer they had. He was totally knowledgeable and beyond patient with my half hour of questions about the minutaie of my car. He even got a pad an clearly wrote everything down for me! When we were finished he encouraged me to "come back any time and he would be happy to explain anything else". He is a loyal and happy employee and that sets the tone in the entire service dept. Kudos and thanks to Ralphie!! More

Par Excellence! Michael DeCosimo helped make buying my Audi A4 a pleasurable experience! He's a consummate professional who truly alleviated all my anxiety about buy Michael DeCosimo helped make buying my Audi A4 a pleasurable experience! He's a consummate professional who truly alleviated all my anxiety about buying a new car. From the test drive to the pick-up , he was patient, listened to and answered all my questions, explained the mechanical/technological operations, and got me an awesome deal! I would recommend Michael to my family and friends! LB More

EXCELLENCE I had the pleasure to work with Michael DeCosimo,his professionalism and attention to every detail was the best by far. I called Michael and in two da I had the pleasure to work with Michael DeCosimo,his professionalism and attention to every detail was the best by far. I called Michael and in two days was driving my new AUDI Q7 out of the dealership.. He gave me an in depth review of all the Q7 features.and how to use them.Michael is an outstanding sales associate he made every thing go so smoothly More

Always the most efficient service experience. Have been going to Biener for years. I always email or call Lou Del Balzo directly. He knows it's me, and he always accommodates our schedule with a Have been going to Biener for years. I always email or call Lou Del Balzo directly. He knows it's me, and he always accommodates our schedule with a smile and with noticeable professional efficiency. Whenever we return, it comforting to know Lou is still at the service desk. Thank you. More

The most professional. Michael De Cosimo knows his business and is a true professional. He made leasing my second Audi TT a smooth experience. I never thought I could afford Michael De Cosimo knows his business and is a true professional. He made leasing my second Audi TT a smooth experience. I never thought I could afford this car. Michael made it happen without sales pressure. He followed up a week later, calling me to let me know the build date. Great to deal with. More

LOW Oil Pressure Brought my Audi Quarttro 2006 in for an oil change, expected to pay the base rate for an oil change, bad housing was fixed. NoIssuesEverysinceWithLowO Brought my Audi Quarttro 2006 in for an oil change, expected to pay the base rate for an oil change, bad housing was fixed. NoIssuesEverysinceWithLowOilPressure. More

Engine issues Everytime I go to the service center at Biener I leave with a smile on my face! Louie is amazing and unmatched by anyone ive ever dealt with at any ot Everytime I go to the service center at Biener I leave with a smile on my face! Louie is amazing and unmatched by anyone ive ever dealt with at any other car dealership. He is professional and always looking for the customers best interest. More

Great experience I just purchased a used A4 from Biener Audi. Mike DeCosimo and Rich Pizzo were friendly, efficient, and knowledgeable. It was a stress free and profes I just purchased a used A4 from Biener Audi. Mike DeCosimo and Rich Pizzo were friendly, efficient, and knowledgeable. It was a stress free and professional experience. More

Thank you for a professional service experience In a world where customer service can define a company, Louis Del Balzo definitely delivered for Beiner Audi today. He is courteous, reassuring and p In a world where customer service can define a company, Louis Del Balzo definitely delivered for Beiner Audi today. He is courteous, reassuring and professional. My service experience today was a pleasure. Thank you. More

Joe Mortell = Class act. As a Financial Advisor, my entire business relies on Trust, Honesty and Intergrity. Joe Mortell will provide you with all three. I have known about Jo As a Financial Advisor, my entire business relies on Trust, Honesty and Intergrity. Joe Mortell will provide you with all three. I have known about Joe for several years. A very good friend of mine has purchased several Audi's from him. Even though this is my first, I kind of new the experience that I was instore for. If I was going to ever purchase an Audi, I knew Iwas going to buy it from him. Audi's are amazing and practically sell themselves. As an advisor, I provide products that other advisors can provide, and some of those products can sell themeselves too. The reason why clients choose me is directly correlated to the trust we build by paying attention, listening and understanding what my client needs. That is done by not providing the best performance, but the best service and an added value that others fall short of providing. Joe gets it. Joe's character is what sets him apart from the rest. It's a rare thing to see someone approach each sale in a humble manner after years of success. If you're ever in the market for an Audi, he is someone I highly recommend. I wouldn't just go to your local dealer, I would head out to see Mr. Joe Mortell at Bierner Audi. Joe's experience, honesty and integrity is worth the trip to Biener Audi. MIke More