Audi Great Neck

Exceptional Teamwork Fair and smooth transaction. Every department was great and I drove three hours to buy a RS 5 and trade in my A7. Many thanks to Drew Ruusso, Brian Pa Fair and smooth transaction. Every department was great and I drove three hours to buy a RS 5 and trade in my A7. Many thanks to Drew Ruusso, Brian Paige, Jeff Cohen and Jeff Matheos. Jeff M. is the preowned manager and really stepped up to make the deal as fair and seamless as possible. I will drive the three hours from PA to NY to buy again! Thanks again guys. More

HAPPY WIFE... HAPPY LIFE! After 3 dealerships in one day it was great to have a seamless experience. George's professionalism and attention to detail was what sealed the deal. After 3 dealerships in one day it was great to have a seamless experience. George's professionalism and attention to detail was what sealed the deal. George and Drew went above and beyond the day we picked up the Audi--we really appreciate their efforts! It's our first Audi and we look forward to a long relationship with Audi. More

Great Experience Went in to check out a car, came out with a new one. These gentlemen made our leasing experience a pleasure!!! Would feel comfortable referring to Went in to check out a car, came out with a new one. These gentlemen made our leasing experience a pleasure!!! Would feel comfortable referring to friends and family. More

Fantastic Customer Service Experience! We just picked up our new Q-3 from Biener. Salesman Joe Mortell was great & helpful in making sure everything was handled & ready for our scheduled pi We just picked up our new Q-3 from Biener. Salesman Joe Mortell was great & helpful in making sure everything was handled & ready for our scheduled pick-up--- we ordered the vehicle the day before leaving for a 3 week vacation & returned on 2/29 , expecting to do the pick up. Everything was handled in our absence, without a hitch. Great vehicle! The best part was our experience with sales manager, Drew Russo. He expertly handled some nuisance "odds & ends" concerning the Audi A-3, that we had purchased at another dealership, but returned to Biener. In years past, we had acquired other Audis, but never at Biener.( Despite living so close to this dealership) They were never competitive enough, & never seemed to "want" our business. THIS WAS REVERSED on this occassion. They truly earned our business, our trust, & thanked us for our business. Quite a turn around & we are now a member of "the Biener Family"- More

Disrespect beyond belief My Girlfriend and I (early 30's, combined income over 500k/year) visited Biener Audi over the weekend, with full intentions to lease a new A3. While w My Girlfriend and I (early 30's, combined income over 500k/year) visited Biener Audi over the weekend, with full intentions to lease a new A3. While we could afford a higher model, it comes down to value for us, and living in Manhattan we don't see the need to lease an A6 or something of such great quality. Albeit, a beautiful machine! After waiting and meandering aimlessly around Biener Audi's demo floor for about 15 minutes, we had the pleasure to be placed with the so-called stellar salesman Rich. He looked up some inventory for us, plugged in some numbers, and provided us a lease quote to be what we felt as exorbitantly high. Especially, considering we had been to Town Audi in Englewood the day prior and were provided a quote that was 22% lower. I fully understand there can be variability between dealerships, but when we mentioned this quote to Rich, he laughed in our faces and said that's impossible. While I can see why a consumer would falsify such numbers, this was not one of those cases. In fact, we have a saved print out of the quote we received from Town Audi. It would have been fine if Rich apologized sincerely and said he couldn't match those numbers, but instead he made us feel like we were naive consumers that he didn't want to waste his time on. I rarely, if ever, write negative reviews because I like to focus on the positivity that an employee can bring to their service. Furthermore, for all we know, a poor service representative (Rich in this case) could just be having a bad day. However, that should not be an excuse to make us feel like a stereotypical young couple that is not worthy of providing service as we may not be able to afford the product they are offering. I hope that this feedback helps Biener Audi reflect on their service they provide and realize the new business they lost as a result of their actions. More

Buying an Audi Our experience at Biener Audi was astounding! The staff were very helpful and honest. They were super friendly and informative. We got an amazing deal Our experience at Biener Audi was astounding! The staff were very helpful and honest. They were super friendly and informative. We got an amazing deal on an Audi Q5! We definitely recommend this dealership! More

Shouldn't come in on weekend Come in on 12/12 Saturday for Q5 15K service and need loaner car or rental car (Called week before to confirm the rental car too), she says on paper j Come in on 12/12 Saturday for Q5 15K service and need loaner car or rental car (Called week before to confirm the rental car too), she says on paper just marks drop off nothing else, so I ask how long it takes, and she says 2 hours. I say I need car to go home, and she just brushes me off. Luckily gentleman besides her steps in to take of this problem. I complain about rear weeper makes a lots noise about 3 months after last service (They changed weeper blade insert too), and she says she changes hers twice this year. If what she says is truth, AUDI should looks into this issue because I have the other SUV and I don't change rear weeper blade insert for more than one year. Anyway, I get charge $53 dollars for that insert. But I think maintenance team does very good job and deserves 5 star, but the front desk is not up to standard. More

Very disappointed! I bought a Q5 last March. I also bought the laminate protection ($998) on the front and rear bumpers. Now when I'm ready for my 5000 miles free inspec I bought a Q5 last March. I also bought the laminate protection ($998) on the front and rear bumpers. Now when I'm ready for my 5000 miles free inspection I called Biener to schedule the service and say I needed replacement of the rear laminate which got scraped. Sarah Esposito, who sold it to me with extravagant promises of lifetime replacement, did not return five phone calls and email messages. To make matters worse, the operator said my salesman, Mike DeCosimo, is no longer there, although his phone extension and email still takes messages. What's going on, Biener? I shifted my service call to another Audi dealer. More