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Five Star Chrysler Dodge Jeep Ram Warner Robins
Warner Robins, GA
651 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 651 reviews
November 24, 2015
GREAT EXPERIENCE !!! I am very happy with the service and the sale person Carlos Nelson who was the key to get the car i wanted for my wife GREAT EXPERIENCE I am very happy with the service and the sale person Carlos Nelson who was the key to get the car i wanted for my wife GREAT EXPERIENCE More
by Raider 25
Employees Worked With
Carlos Nelson
Helpful November 23, 2015
Bait and Switch BIG TIME After losing our son's car in the Charleston flood, we were in the market to replace with a 2015 Challenger. Went online got in touch with CHAD GOSS - After losing our son's car in the Charleston flood, we were in the market to replace with a 2015 Challenger. Went online got in touch with CHAD GOSS - their internet sales manager at 9:30/10 am on a Monday morning regarding a car we found online...we spoke, MADE A DEAL, traded phone calls, received a call from their sales manager Robert ???? confirming that Chad was treating us right and letting me know that the car would be ready when we arrived later that day...I told Chad we wanted the car, sent in our credit app and were told we had a deal....started our 4 hour drive, got 40 miles outside of Charleston and received a call from Robert that OOPPPPPSSS - sorry, someone else sold your car?!?!!!!??? WTH??? THEN send me an email with a 2014 attached....maybe this will work??!!! HORRIBLE UNPROFESSIONAL JERKS More
by Been Had
Employees Worked With
Chad Goss, Robert
November 21, 2015
Jeep girl Our experience with Josh and David was by far the best used car buying experience ever. No one was pushy or annoying, they were professional and pers Our experience with Josh and David was by far the best used car buying experience ever. No one was pushy or annoying, they were professional and personable. We test drove one Jeep and bought it. Thanks - having fun :) More
by Jeepgirl
Employees Worked With
David Smith, Josh Kemp
November 17, 2015
satisfied customer Car shopping is usually a pain in the rear, but my recent experience turned out to be a great one. What I enjoyed most was Matt my car salesman. He wa Car shopping is usually a pain in the rear, but my recent experience turned out to be a great one. What I enjoyed most was Matt my car salesman. He was down to earth and compassionate about my purchase. Most of the time car salesmen are associated with being sleezy, but at this dealership that was not the case. I truly enjoyed my car buying experience!!! #satisfiedcustomer More
by dodgegirl
Employees Worked With
Matt McDaniel
November 16, 2015
Horrible service department The service department is horrible. Stay Away! I took my 2008 Liberty there for rear brake adjustment since the emergency brake was not holding when p The service department is horrible. Stay Away! I took my 2008 Liberty there for rear brake adjustment since the emergency brake was not holding when parked on an incline. They took the vehicle in, while it was being worked on the lady at the service desk informed me my tires needed replacement. After I told her I'm not buying tires that day, a tech comes out starts giving me scare tactics about tires being bald, I say no again since I had measured the tread there was still more than 4/32" remaining. I get the vehicle back and next time I park on an incline, the emergency brake still does not hold. I took the vehicle back and at the service desk they tell there was nothing to be adjusted with the rear brake to begin with!!! So what did they charge me for last time? They agreed for me and a tech to go out and test and when he saw the brake does not hold he tells that's fine because the vehicle will not move anyway when the transmission is in Park, and the emergency brake is only supposed to hold with brand new brake pads!!! At this point I decided this place was just a waste of time and money and did not argue further. (I took my vehicle to Tires Plus later and they adjusted the brakes right). Few after this my rear driver side tire started rapidly losing air and it needed inflating every few days. Looks suspicious that days after I refused their tire sales pitch one of my tires starts to leak. About 2 weeks after this, I opened my sky slider for the first time and after closing it is stuck and will not open again. Now I am suspicious they did something to the sky slider as a part of their "inspection" as well. Do not ever take your vehicle for service here! More
by Tim C
Employees Worked With
Drew Moore
November 14, 2015
Great experience! My sales rep was Carlos Nelson. Very friendly and helpful! He really went above and beyond finding me the perfect van. I had him going all over the lo My sales rep was Carlos Nelson. Very friendly and helpful! He really went above and beyond finding me the perfect van. I had him going all over the lot showing me what all they had and getting the keys to show me the inside. He did an amazing job explaining the differences between the different models (Chrysler vs. Dodge, AVP vs ES etc.) and also showing me. He made sure I knew how to operate the Stow and Go and all the other gadgets in the van. Paperwork took some time but that goes with purchasing a vehicle. More
by Erin_V
Employees Worked With
Carlos Nelson
November 06, 2015
Horrible Customer Service Recently I decided to purchase a used Pickup truck and started my search on the internet. Well after searching for and finding the vehicle I was inter Recently I decided to purchase a used Pickup truck and started my search on the internet. Well after searching for and finding the vehicle I was interested in I sent a request to the dealership Five Star Chrysler, Jeep, Dodge in Warner Robins Georgia to schedule a test drive The sales manager Evan Mount was prompt to reply to let me know one of his sales associates would be in contact with me shortly. Sure enough a short time later I received am email from Chad Goss informing me he would be assisting me. Shortly after the email I received a call from Chad Goss to establish a date and time to test drive the vehicle I was interested in. This was on a Wednesday evening and I informed Chad the best time to schedule the test drive would be Friday of that same week so we agreed that Friday was a Good time and Chad would have the vehicle ready and waiting for my test drive. Keep in mind that I informed Chad that I lived 200 miles from the dealership. From Wednesday I received a couple of email from the dealership that they were looking forward to my visit. Well Friday morning roles around and my wife and I leave early to make our 12:00 O'clock appointenent at the dealership. While on our way to meet with Chad I received a call from Chad to confirm that we were on our way to meet with him. My wife and I arrived at the dealership at 11:20 am and was directed to Chads office. When we met Chad he thanked us for coming and proceeded to take us to the vehicle we had spoken with him about. Chad seemed to be having a problem locating the vehicle so we continued to walk through the lot to try to locate the vehicle and finely we found it setting at the back of the lot. He seemed surprised to find the vehicle parked where it was. He informed me that most of the time vehicles parked to the back were already sold. And said he needed to see if it was sold and proceeded pack to the office and came back shortly to inform me that in deed the vehicle had been sold the night before. I informed Chad that it would have been nice if someone would have called text or emailed me before I made the drive all the way to Warner Robins. Needless to say I want be purchasing a vehicle from such an unthought full, unorganized dealership. Thanks 1 Star Chrysler Jeep Dodge for wasting my day and Gas. More
by Nolaninc
Employees Worked With
Chad Goss
October 19, 2015
great car lot went to look at a truck and the guy i was talking to by email witch was Seth wasn't there when i went there. So another guy came to help me his name w went to look at a truck and the guy i was talking to by email witch was Seth wasn't there when i went there. So another guy came to help me his name was Evan Mount he was very pleasant to deal with and was very helpful and worked his but off for me and my wife to get us the truck and the deal we wanted he made the process a lot better. so thank you Evan for all of your help More
by krod1972
Employees Worked With
Evan Mount
October 17, 2015
Thank you for your services! My sales rep. provided me excellent services. Not only did he do that he negotiated with the finance department to get vehicle I wanted down to an aff My sales rep. provided me excellent services. Not only did he do that he negotiated with the finance department to get vehicle I wanted down to an affordable price. No, there isn't anything that I can think of that would make your services any better. You provided excellent services and was very polite and patient. Thank you so much we are enjoying the 2002 Jeep Grand Cherokee. More
by ANGEL82
Employees Worked With
Steve Ashew
October 04, 2015
Josh Kemp is the Man to see! Josh Kemp is the man to see and he done everything he said he would do down to the complete detail which he still owes us lol. but Robert handled our Josh Kemp is the man to see and he done everything he said he would do down to the complete detail which he still owes us lol. but Robert handled our paper work and done a great job . More
by rdj60406040
Employees Worked With
Rober Peters, Donnie, Josh Kemp, Steve Sieting
