Lexus Stevens Creek

Herman is a rock star! I knew that I wanted to replace my 2013 Lexus RX with a new 2016 but after visiting the Lexus dealer in Marin, I realized that I would have to go outs I knew that I wanted to replace my 2013 Lexus RX with a new 2016 but after visiting the Lexus dealer in Marin, I realized that I would have to go outside my local area to get the customer service that I wanted. I placed a call to Herman and he returned it in less than 2 minutes. He is a true professional. Responsive and proactive, Herman is completely focused on delivering superior value and exceeding client expectations. He was able to secure the EXACT car I wanted, at the right price, within 48 hours. He even personally delivered the car to my house (over an hour away) on his day off! Companies like CarTelligent offer such personalized service for a fee, but Herman sees it as part of his role and it shows. The service doesn't end with the contract signature, Herman makes it clear that he is always available to answer any question about the car at any time. He made the car purchase process an absolute pleasure. I'm an even more loyal customer of Lexus now due to the recent experience I had with Herman and his team (Jennifer Martinez!). Lexus is lucky to have him representing their brand! Thank you! More

Thank You Joe Hart As a loyalty program customer, Joe Hart was extremely professional and helpful to me and my wife as we selected our new leased car. Joe remained posit As a loyalty program customer, Joe Hart was extremely professional and helpful to me and my wife as we selected our new leased car. Joe remained positive and helpful as we navigated the process and even switched from a SUV to a Hybrid sedan over a month long shopping process. He is very knowledgable about the Lexus cars as well as open and honest about his thoughts on various vehicles. Joe made the whole process enjoyable. More

Ryan is the best in the area, hands down. I was in the market for a Lexus RX and looked around a few dealerships in the SF Bay Area. I ended up at Stevens Creek as they had a great inventory a I was in the market for a Lexus RX and looked around a few dealerships in the SF Bay Area. I ended up at Stevens Creek as they had a great inventory and got paired with Ryan. Although i'm on the "less tenured" side this is my 4 luxury car purchase, first of which wasn't german so everything was new to me. Ryan was so patient and kind and NEVER pushed me once. He was informative and honest, i'm sure he cares about making a sale, but his approach is authentic and fun. There was ZERO pressure and although the Redwood City dealership is much closer to me I would go back to him should I need a new car in the future. He is the best "hands down" sales person I have had the pleasure to work with. I would HIGHLY recommend him. He treats his customers like humans not a paycheck- RARE in the automotive industry. I hope Lexus' values and appreciates his demeanor and integrity. More

Definitely Recommend Joe & This Dealership What else to say about Joe that other people have not said yet? i am definitely recommending him to my relatives and friends! Totally professional and What else to say about Joe that other people have not said yet? i am definitely recommending him to my relatives and friends! Totally professional and knowledgeable, More

Joe is the best, period Of all the car purchases I've made for myself, my family, or my friends, Joe Hart has been the best I've ever worked with, by far. He's friendly, know Of all the car purchases I've made for myself, my family, or my friends, Joe Hart has been the best I've ever worked with, by far. He's friendly, knowledgeable, and enthusiastic, not to mention great patience (never pushy!) and very down to earth. I've bought two Lexus from Joe myself, and have sent family and friends who end up buying another two total. If I buy another Lexus, you bet it'll be from Joe. More

smoothest transaction ever By far buying a car from Joe Hart and the Lexus of Stevens Creek team was the smoothest car buying experience I've ever had. I would not hesitate to By far buying a car from Joe Hart and the Lexus of Stevens Creek team was the smoothest car buying experience I've ever had. I would not hesitate to buy another Lexus from them again. More

Great Service Ryan is our salesman and we are very happy with the service we received. He made the process smooth and fast. We were very informed about the car we b Ryan is our salesman and we are very happy with the service we received. He made the process smooth and fast. We were very informed about the car we bought. Definitely will request Ryan Schrantz again for future buying. More

Great Experience My experience with Numer Talag was excellent. This was my first Lexus and I would highly recommend Numer to all my friends. He was definitely a 10. My experience with Numer Talag was excellent. This was my first Lexus and I would highly recommend Numer to all my friends. He was definitely a 10. He was patient and attentive to my needs and did his best to make my experience with Lexus very positive. He definitely helped me through the entire experience. More

Fast and efficient Herman was very efficient since we did not have much time to play with. He had all the options lined up and it was easy for us to make the decision an Herman was very efficient since we did not have much time to play with. He had all the options lined up and it was easy for us to make the decision and consider all the possible options. It was organized and took little time to close the deal! We knew we wanted Lexus because of the brand reputation and service so it was easy. More

Great experience Stephen was awesome from start to finish! He and the staff truly showed professionalism and helped us throughout the entire process. This was my faste Stephen was awesome from start to finish! He and the staff truly showed professionalism and helped us throughout the entire process. This was my fastest car buying experience! My first Lexus, and won't be my last. Thanks Stephen! More