Mercedes-Benz of Huntsville

Customer service in the service department-ML350 I'm not one to usually take the time to write a review but I have had such an awful experience 3 different times that I felt other potential buyers sh I'm not one to usually take the time to write a review but I have had such an awful experience 3 different times that I felt other potential buyers should know about it. I LOVE my Mercedes ML350-would probably buy another one if the customer service in the "Service" department was better. I will not buy another Mercedes simply because I don't want to deal with the service department again. My biggest complaint with the dealer is that they can never seem to put ANYONE on the phone, all the receptionist does is send me to someone's voicemail. I have NEVER received a call back from someone at the dealer regarding any questions I have had. To make an appointment, I basically had to call several times to get one and then I got there and they didn't have me on the schedule. Once they did get me back, it took most of the day for them to do a "routine service" check. (Note: I have a 2 year old.) Of course once I got face to face with someone at the dealer, they magically become very accommodating but trying to do anything over the phone with them is impossible. No one answers the phone and no one calls you back. When on a trip without my husband and with my daughter and my husband wanted to get the car checked before I left--he called three different times and no one ever called him back. I then called on my way out of town to find out what the problem was and asked on someone's voicemail if they would call me back to try and make it right. No one has ever called. More

Used C300 We have already purchased two vehicles from Greg and when it was time for an upgrade he had just what we wanted. Now I'm shopping for an upgrade since We have already purchased two vehicles from Greg and when it was time for an upgrade he had just what we wanted. Now I'm shopping for an upgrade since I already have one for my fiance. Thanks Greg! More

Anthony leach was great Anthony leach was a great sales person and took plenty of time to show me all the features of the car. We even went for lunch while paperwork was bein Anthony leach was a great sales person and took plenty of time to show me all the features of the car. We even went for lunch while paperwork was being completed. Berney was great with getting the best deal possible. More

A comfortable sales experience with Greg Melbo I bought a used car from Greg. He was easy to work with and straightforward. Greg made the process easy and no stress. I would recommend Greg to anyon I bought a used car from Greg. He was easy to work with and straightforward. Greg made the process easy and no stress. I would recommend Greg to anyone looking for a car. More

Amazing experience Greg melbo, Mercedes of Huntsville Greg is awesome, this is the 2nd car I've purchased from him. He is an excellent listener and you can truly trust Greg melbo, Mercedes of Huntsville Greg is awesome, this is the 2nd car I've purchased from him. He is an excellent listener and you can truly trust him! He works hard to get you exactly what you want and stays in your budget! He goes above and beyond on the customer service side, and has your best interest at heart! The best car buying experiences hands down! More

Great experience- Certified Pre Owned E350 I did a little research before I came in, knew what I wanted to test drive, and Anthony was on top of it. He was exceptionally knowledgeable about the I did a little research before I came in, knew what I wanted to test drive, and Anthony was on top of it. He was exceptionally knowledgeable about the vehicle I was interested in and made sure it had the features I was looking for in my next new car. The sales process was straight forward and easy to navigate and Anthony kept his word every step of the way. I had financing from my personal bank with a great interest rate and Mercedes was able to beat it- so give them a chance even if you're sure you've got the 'best' rate. I would highly recommend Mercedes Benz of Huntsville and Anthony in particular if you're looking for a new car! More

Buying experience Greg Melbo was the one who help me with my Mercedes c300 @ first I came for a bmw but I couldn't find what I wanted so Greg has come through and helpf Greg Melbo was the one who help me with my Mercedes c300 @ first I came for a bmw but I couldn't find what I wanted so Greg has come through and helpful he got what I needed best experience with this guy . Considering #1 that I've known in dealership 🐕 More

Outstanding Experience! This is a top notch dealership! We purchased a pre-owned S550 from this dealership. We were able to complete the deal via email and phone. Tonarius is This is a top notch dealership! We purchased a pre-owned S550 from this dealership. We were able to complete the deal via email and phone. Tonarius is a class act guy! He provided a full description of the vehicle over the phone, and once we arrived( from Birmingham), the vehicle exceeded our expectations! Only took 20 minutes or so to complete the paper work, and we were on our way. I would strongly recommend this dealership to anyone looking for the level of service and hospitality expected from a high-end dealership. Tonarius is professional and courteous! Thanks for a wonderful experience! Reginald C. More

No hassle,fast and easy transaction This was by far the easiest car buying experience that I have ever had. I visited the dealership for the first time on a Saturday to take a general lo This was by far the easiest car buying experience that I have ever had. I visited the dealership for the first time on a Saturday to take a general look at the Nissan since I was still unsure about what kind of vehicle I wanted to purchase. Mr, Melbo was the first person I saw when I entered the dealership to I inquire about the vehicle I saw on the cars.com website. He was very professional and offered to check if the car indeed was located at the dealership. He offered a test drive that me and my husband took. Upon returning I expressed my concern about a few things pertaining to the design of the car. I was very relieved that Mr. Melbo didn't try to pressure me into making a decision on the spot. Instead he offered to answer any questions and gave me his card in case I wanted to get in contact with him. I returned the following Tuesday with my daughter to " check the car out from a woman's point of view" and Mr. Melbo had absolutely no problem letting me take the car out for another test drive/, in fact he encouraged me to take my time.. I decided that day to buy the car. The paperwork was done and was ready, car washed and detailed and everything was really a smooth process. Mr. Melbo will be my point of contact from this point forward at Mercedes Benz of Huntsville. I really appreciate the texts throughout the process to keep me informed about what was going on. I will recommend Mr. Melbo to all my friends and look forward to another easy process in case we need another car in the future. More

Long Distance Purchase, Easy I live 530 miles from this dealership, but Greg Melbo had the car I wanted and the dealer was able to value my trade based on pics I sent to Greg. Th I live 530 miles from this dealership, but Greg Melbo had the car I wanted and the dealer was able to value my trade based on pics I sent to Greg. The purchase of a 2014 CPO E350 cabriolet was easy, the car is great and my trade price was reasonable. All the paperwork was completed before I arrived. The car was better than I expected and I was in and out of the dealership in less than 1 our including my test drive. Highly recommend this dealership and especially Greg. More