INFINITI of Gwinnett

Harvey is very knowledgeable I always enjoy working with Harvey - he has been solving my problems for years, with the help of your maintenance staff. Harvey is wonderful to work I always enjoy working with Harvey - he has been solving my problems for years, with the help of your maintenance staff. Harvey is wonderful to work with and explains what needs to be done and then what has been done. More

Step ahead The team that worked with me Was a step ahead of my lease ending. Saved me a lot of stress and time. My fourth car...purchased this one and ver satis The team that worked with me Was a step ahead of my lease ending. Saved me a lot of stress and time. My fourth car...purchased this one and ver satisfied. More

Darryl Ferguson Darryl was really great of assisting me and my mother for the Q50 ! Very friendly and professional I would reference him to friends and family Darryl was really great of assisting me and my mother for the Q50 ! Very friendly and professional I would reference him to friends and family More

Always surprising, but never surprised. Every time I take my car to Infiniti of Gwinnett, I'm always surprised with the level of service - not the level of service provided by Infiniti (I've Every time I take my car to Infiniti of Gwinnett, I'm always surprised with the level of service - not the level of service provided by Infiniti (I've come to expect great service from the Gwinnett team), but the fact that other businesses don't seem to take customer service as seriously as they do at Infiniti - so a visit to Infiniti is a reminder of how poorly many other companies show their customers how valued they are - which is definitely surprising! What stands out to me is the consistency of the service provided - whether that is sales, service, or finance. On my last visit to the Service Dept., I had a question for Finance, and before I could even ask for assistance, the Finance person (I wish I could recall his name) stepped out of his office and asked me if I needed anything. We ended up talking for 30 minutes, and in addition to answering my questions he gave me some tickets to the senior tour golf tournament! Please pass on my appreciation to the entire Gwinnett team - awesome job every time! Michael Manson More

Very satisfied repeat customer I contacted my salesperson Richard Ball with interest for the Q50. We set up a test drive for the vehicle reviewed and it was ready by the time I arri I contacted my salesperson Richard Ball with interest for the Q50. We set up a test drive for the vehicle reviewed and it was ready by the time I arrived. Richard also took time to provide information on several alternates in the same price line. My experience at Infiniti of Gwinnett was pleasant, informative, and no pressure. It was a casual conversation describing my needs and budget than a sales pitch when he was talking to me. After the test drive Richard put a few numbers together, I left and thought about it, a day later I decided to trade in my old vehicle. Although Infiniti of Gwinnett does not negotiate with online sales prices, Richard offered a deal that I could work with on my trade in. Also when I returned to complete the deal Richard pointed out a scratch that was missed by both of us on the initial test drive, but an agreeable discount was given and I proceeded with the purchase. It's been a few days since I purchased the vehicle, and Richard still follows up with me to see if I am satisfied with my purchase. He's also advised to let him know if I should have any concerns in the future. I'm very pleased with his level of customer service. I recommend Richard to anyone who's in the market for an Infiniti. More

"If My Tires Could Talk" If my tires could talk, they would say that the trade of my 2000 S430 Mercedes (of 12 yrs.) for my newly acquired 2013 M37 was a very special car buyi If my tires could talk, they would say that the trade of my 2000 S430 Mercedes (of 12 yrs.) for my newly acquired 2013 M37 was a very special car buying experience which was seamlessly integrated between both the sales and finance teams at INFINITI of Gwinnett. Through Divine Providence, they each worked throughout the entire process to ensure that my needs/desires were met with the BEST products and financing available! I left feeling less like I had completed a business transaction and more like I had established a trusting business/personal RELATIONSHIP with INFINITI and the members of its organization. SPECIAL THANKS to Vasile, Sam and Goran for providing excellence and quality in both their work and customer service! I had not purchased a car since 2005, and they patiently helped (individually and collectively) to answer all my questions and to ease all my anxieties! I am looking forward to even greater experiences over the course of my ownership! Wishing you the BEST of ALL things GOD and GOOD! More

Excellent dealership Second purchase experience with them and no problems at all. Very friendly and straightforward staff who are genuinely helpful. I recommend Infiniti o Second purchase experience with them and no problems at all. Very friendly and straightforward staff who are genuinely helpful. I recommend Infiniti of Gwinnett completely -- good service, good people! More

Completely Satisfied This was my second purchase from Infiniti of Gwinnett. Jana and her sales team are simply outstanding people to work with. She leads her team as a tru This was my second purchase from Infiniti of Gwinnett. Jana and her sales team are simply outstanding people to work with. She leads her team as a true leader should i.e. by facilitating the buyer's decision, quickly giving the best deal while explains the rationale for her every action. William was outstanding in his presentation, followups and deal closure. OVERALL, WE LEFT AS SATISFIED REPEAT CUSTOMERS. - EXCELLENT PLACE AND PEOPLE. More

"HAPPY AS A CLAM" I had visited another dealership and just could not get the deal I wanted despite driving over an hour and spending a whole day there. When I contacte I had visited another dealership and just could not get the deal I wanted despite driving over an hour and spending a whole day there. When I contacted Gwinnette Infiniti via the internet I was put in touch with Dragan. I asked him the hard questions and he answered each one quickly and honestly. I drove an hour and a half to the dealership and they had arranged to have the exact car I wanted waiting for me. I met with William Rush and immediately test drove it. He was so knowledgeable and helpful explaining all the many bells and whistles that my previous car didn't have. There were absolutely no surprises when I got there and no pressure whatsoever. I got the payment I needed and Goran whizzed through the financial paperwork and I was soon on my way home. My new QX50 fits me like a glove. This was the best car buying experience I ever had and believe me I'm not that easy to please. More

Great customer interaction and fast service I dropped off a recently purchased suv that had a few things to be reviewed, within a few hours, all of the items were replaced at no charge to me. T I dropped off a recently purchased suv that had a few things to be reviewed, within a few hours, all of the items were replaced at no charge to me. The customer service alone is a reason to buy all our cars from here and the fact that our Infiniti is amazing, will ensure we will be life long customers. More