Palm Coast Ford

Poor Customer Service I bought a new vehicle there and when I got it, it had no gas. Then I am promised oil changes but when I call to schedule. No one ever picks up or ret I bought a new vehicle there and when I got it, it had no gas. Then I am promised oil changes but when I call to schedule. No one ever picks up or returns my call from the service department. I have addressed this situation with the manager over the phone and he tells me to just show up. So I did and they tell me upon arrival that I need to make an appointment or wait 5 hours for a standard oil change. I know its a free oil change, but you make my money off the brake pads, the air filters, the windshield wipers and everything else you tell me I need to purchase every time I am there. I just wish I had another Ford location to take my car to when I needed an oil change. More

Rating of Sales Department We purchased many cars over the years and know how we want to be treated. Sean, Ryan and Charlie exceeded our expectations. No high pressure sales. Th We purchased many cars over the years and know how we want to be treated. Sean, Ryan and Charlie exceeded our expectations. No high pressure sales. The best part is that their customer service doesn't end once you purchase the car. Whenever we brought the car in for service, they always make a point to come over to see how we are doing, how the car is doing, are there any issues that they can help fix or get the answers to. They go above and beyond and all dealership personnel should strive to their customer service standards..They are the reason we will continue to purchase our vehicles at Palm Coast Ford! More

Christen = Fantastic Customer Service!!!! Thanks to Miss Christen with your service team, our last minute needs where taken care of with care and consideration. Palm Coast Ford is taking the t Thanks to Miss Christen with your service team, our last minute needs where taken care of with care and consideration. Palm Coast Ford is taking the time to hire the right team members to take care of its customers which we appreciate here in Palm Coast. Thanks again Christen - because of you we will be back! Family ARO Palm Coast Fl. More

Awesome!!!!! The sales staff at palm coast ford are the most respectful and helpful that I have ever met. My sales men Joseph Delsignore and barry clark were aweso The sales staff at palm coast ford are the most respectful and helpful that I have ever met. My sales men Joseph Delsignore and barry clark were awesome. The guys in financing are very orhanized and continually looking for the best deal for their customers. I will always recommend pcf. Thank you all for making dreams come true. More

Pcm board replacement xxx just spent $1450. For pcm board replacement. Charged $900 for a board i see on the inter net for $300 brand new and guarenteed. Drove 3 miles and xxx just spent $1450. For pcm board replacement. Charged $900 for a board i see on the inter net for $300 brand new and guarenteed. Drove 3 miles and still have same problem running rough and same trouble light on. I lll be back 1st thing in the morning. I wonder how they will handle this problem. I ll keep you posted. More

Serviced my vehicle Tina the young lady who helped me with my service, was just a very polite and very kind person. I got excellent service 👌😊 I would rec Tina the young lady who helped me with my service, was just a very polite and very kind person. I got excellent service 👌😊 I would recommend Palm Coast Ford to everyone 😊 More

Palm Coast Ford is dishonest I bought 3 trucks from PCF but the last one WAS the last one. Service dept is a joke. Because of them dropping the ball on me twice, Iv spent a lot of I bought 3 trucks from PCF but the last one WAS the last one. Service dept is a joke. Because of them dropping the ball on me twice, Iv spent a lot of money else where. When I called to complain I received "the blame game". Iv never gotten a call back from Don, which is a big disappointment. I wont be back! So I received a text this morning 7/3/2017 informing me Don would not be participating in a resolution on my issue. The issue being PCF checked off each time my son was in the that the brakes were fine, however they were not and I ended up paying 822.00 to another shop to fix them. In all fairness I felt half the responsibility was PCF and half was my sons. So I requested 411 (even dropped it to 300) and PCF refused. My suggestion to Don York is to study the book of James in the bible. Don York claims the name of Jesus when the feet of the one who brought him the good news is around, but when she is not, it is difficult to see the fruit of the Spirit in Don. Gods word tell us "if we are not hot or cold He will spit us out of His mouth", Meaning Don, you cant play your fake game of being Christian at one time and worldly at another. I now will decide if to get my Attorney involved so that he can contact Gib Dannehower and Ford Corp, either way I will go even higher and petition my Lord, for one will be judged for wronging brothers and sisters in Christ by 10 fold. Vengeance is the Lords. More

Satisfied customer I have been a customer of Palm Coast Ford for 12 years now. After purchasing vehicles there for my 3 children and 2 for myself, I couldn't be happier I have been a customer of Palm Coast Ford for 12 years now. After purchasing vehicles there for my 3 children and 2 for myself, I couldn't be happier with the way we have been taken care of there. Anytime we have had to service the vehicles it has been a good experience. They take pride in making sure your vehicle is safe and you are informed of any work they may need to be done while you are there and I have never felt pressured to make unnecessary repairs when discussing these with the service advisors. It's good to know they have Ford certified technicians working on our vehicles as well. They even have a shuttle driver so you can get to work or back home while your car is being worked on. The care they have shown for me and my family has been a great experience for us all and we will continue to buy and service our vehicles there. More

Fast and professional service for my cars. For an 80 year old "FORD" man who has visited many Ford and Lincoln/Mercury service departments I prefer this one for service on my cars. I visit the For an 80 year old "FORD" man who has visited many Ford and Lincoln/Mercury service departments I prefer this one for service on my cars. I visit the Palm Coast area many times in the year to visit family and I prefer to bring my Lincoln and Mercury here to have my work done. The friendliness of the complete service staff front and back end is very hard to find today. The mechanics are very well trained and managed which is the professionalism that the "FORD MOTOR COMPANY" produces and demands. The service manager is exceptionally helpful on getting the very unusual problems determined and repaired. Once I had a window that was not working, would not go down, Mr. L'Heureux listened to the motor run determined the problem and without any tools fixed it in a minute. Then he told me to operate the electric windows at least once a month to keep them freed up, GREAT SERVICE all the time. More

Poor customer service from Robert My wife called and spoke to a salesman (Robert) I believe concerning three used trucks. He was to call back within an hour. As of 1:00 (1300) no call. My wife called and spoke to a salesman (Robert) I believe concerning three used trucks. He was to call back within an hour. As of 1:00 (1300) no call. This is poor customer service. I would have purchased one of the three trucks today. Now I will purchase from a different and more respectful dealer More