Herson's Honda
Rockville, MD
Filter Reviews by Keyword
By Type
1,878 Reviews of Herson's Honda
Awesome Experience I had an awesome experience buying my very first car. Everyone was extremely nice and helpful. I received excellent customer service. Aaron Phillips w I had an awesome experience buying my very first car. Everyone was extremely nice and helpful. I received excellent customer service. Aaron Phillips was terrific. He made sure I had everything and made the buying experience painless. I would recommend anyone looking for a Honda to go talk to Aaron. More
Excellent customer service Such a great experience! Went for an oil change for my civic. Everyone there was really friendly and helpful. Coffee and Donuts while I wait. Car was Such a great experience! Went for an oil change for my civic. Everyone there was really friendly and helpful. Coffee and Donuts while I wait. Car was clean when brought back to me. Way to go Hersons More
Air conditioning wasn't working The air conditioner had suddenly started blowing warm air instead of cool air. Rose explained what repairs were needed for the air conditioner and wh The air conditioner had suddenly started blowing warm air instead of cool air. Rose explained what repairs were needed for the air conditioner and why, and also recommended a couple of additional things based on an inspection of the car. More
Great place to get a car I bought my first car from here, and the excellent customer service helped move things along smoothly. They also gave me a fantastic deal on the car. I bought my first car from here, and the excellent customer service helped move things along smoothly. They also gave me a fantastic deal on the car. More
regular maintenance This is my first time to visit Honda Service center for maintenance. It took only 1 hour for changing the engine oil and checking all necessary things This is my first time to visit Honda Service center for maintenance. It took only 1 hour for changing the engine oil and checking all necessary things for regular maintenance. Mike kindly explained what he did and I left without any payment since the regular maintenance service for 2 years are included. Fast and Free! Great service! More
Battery died The first estimate they gave me was for a new starter motor due to some faulty diagnostic input & it was going to cost over $800. But Cesar Lemus & le The first estimate they gave me was for a new starter motor due to some faulty diagnostic input & it was going to cost over $800. But Cesar Lemus & lead mechanic checked again and it was truly due to a dead battery. Battery was under warranty so no charge. I also had bad shaking when I braked at high speeds. So they addressed that as well & found brake shoes under warranty. They did have to smooth the rotors. Cesar also found a lightbulb out in my taillight & replaced at no extra charge (they gave me a loaner for the extra day). Overall my bill went from over $1000 to just over $300 & all my issues resolved. Excellent customer service provided by Cesar & crew! More
New Honda Accord David was great to work with. He was attentive to my needs without being pushy. Would recommend him to anyone. He made my experience at this dealershi David was great to work with. He was attentive to my needs without being pushy. Would recommend him to anyone. He made my experience at this dealership that much better. More
Service department is outstanding I work with Service expert Cesar Lemus! He is superb! Always at my convenience, Cesar has worked with me to schedule appointments, discuss thoroughl I work with Service expert Cesar Lemus! He is superb! Always at my convenience, Cesar has worked with me to schedule appointments, discuss thoroughly the service on my vehicle and at times even offered discounts. It is a true pleasure to work with such an informative and courteous team at Hersons! More
Excellent Car Buying Experience Rich did an amazing job in making my new car buying experience a breeze. He was extremely helpful in all steps of the process. At no point did he play Rich did an amazing job in making my new car buying experience a breeze. He was extremely helpful in all steps of the process. At no point did he play games or pressure me into buying something other than what I wanted. I would highly recommend Rich. More
Good Deal! Good deal but I think so they suppose to make a lower good offer specially when they give you the new car with miles because someone have to "drove" f Good deal but I think so they suppose to make a lower good offer specially when they give you the new car with miles because someone have to "drove" from other dealer your new car. More