Wally's Nissan of Latham

Jolene is the BEST. Fast service, no charge & comfortable waiting area. Will continue to come back even after service package expires in about 3,000 miles. Thank you. Fast service, no charge & comfortable waiting area. Will continue to come back even after service package expires in about 3,000 miles. Thank you. Sheila More

Tyler O'Brien's review Tyler was an awesome sales person. He wasn't pushy and let us decide if we wanted to purchase a vehicle which we really liked. He didn't call us ten t Tyler was an awesome sales person. He wasn't pushy and let us decide if we wanted to purchase a vehicle which we really liked. He didn't call us ten times a day asking if we were ready. We will definitely be recommending Tyler to our friends and family. Tyler did an excellent job! More

Excellent Customer Service Thank you Bryan Smith for your excellent customer service. We are happy new owners of a 2017 Bissan Altima. We visited many dealerships but purchased Thank you Bryan Smith for your excellent customer service. We are happy new owners of a 2017 Bissan Altima. We visited many dealerships but purchased from you because you were patient and professional throughout the sale. More

No customer service ruined first time buying! I work as a manager and know what good quality customer service is and Fuccillo Nissan of Lathem does not have it! I purchased a 2015 Chevy Silverado I work as a manager and know what good quality customer service is and Fuccillo Nissan of Lathem does not have it! I purchased a 2015 Chevy Silverado on 5/31 and first off when I was pulling off the lot with my newly purchased truck my sales man Jonathon says "by the way your front plate is in your back seat but good news is it's not a requirement in NYS", me having the trust in my sales man believed him. Upon Friday pulling onto the government facility I work on, was issued a written warning from base police for not having a front plate because it is illegal in NY. And upon driving it on Friday 6/1 I discovered the truck has a horrible vibration in the front when breaking, which I took to my trusted mechanic he said “it is the rotors”. I immediately contacted Jonathon and said I wanted a front license plate mounted and my rotors looked at by service there is no reason a truck with 30,000 miles on it should have any kind of vibration, I thought it was the least they could do after spending $30,000. I live over 45 minutes away, I told Jonathon I could not make it there until Monday 6/11 around 5:30pm. He said no problem service doesn't close until 7:00p.m. I rushed through rush hour to get there in a timely manner pulled onto the lot at 5:50p.m. And immediately Jonathon met me in the parking lot with a piece of paper work that had a clerical error and needed resigning, so I signed with no hesitation. I then asked where the service member was to take a look at my brakes was and he said “oh they closed at 6:00p.m., I thought you were aware” at this time it was 5:55p.m., and then told me that his manager that day had taken the license plate mount for my truck and put it on a different vehicle and they would have to order me a new one from chevy. So at this point I am speechless and he writes a “we owe you” for the license plate and says I will have to come back down on Saturday to get it installed and have brakes/rotors looked at. Now I have wasted an hour of my time to drive there so they could get the signature they needed and give me maybe 2 minutes of their time to be told I need to drive back home and spend my Saturday at the dealership. And they send me off the lot again with an “illegal” truck according to NYS and bad rotors on my truck to where it feels unsafe. At this point I am just hoping when I return I receive some good customer service and they take care of the problems at hand. This has ruined the first time buying experience for me! More

Purchase of used vs new car Recently bought a newer "used" car with this dealership. Although there were a few hiccups and delays, my sales representative; Said Riza, did his ver Recently bought a newer "used" car with this dealership. Although there were a few hiccups and delays, my sales representative; Said Riza, did his very best with the transaction. He followed through with communication on these issues and also stayed late beyond his working hours upon completion of this undertaking . A suggestion if I may....the overhead music that was playing in the showroom was very distracting to the point that our conversation was at some points strained just to hear about the volume. And I might add not a very soothing selection of music which might help your customers when dealing with the semi-stressful act of buying a car. More

Very easy process! This was my first time getting a new car in nearly 10 years, I had no idea where to start. They helped me find a car I loved that I can rely on. This was my first time getting a new car in nearly 10 years, I had no idea where to start. They helped me find a car I loved that I can rely on. More

Tyler O’Brien I purchased a Silver Nissan Altima 2017 with the help from Tyler today. He was very helpful, went above and beyond to help me get my car insured and a I purchased a Silver Nissan Altima 2017 with the help from Tyler today. He was very helpful, went above and beyond to help me get my car insured and able to take home today. He helped me find the right deal and the perfect car for me! Thank you Tyler! More

Just be honest and upfront Saw a used Pathfinder and it seemed like a good deal. Drove over for a test drive. Car seemed ok and saleswoman showed me Autocheck report on her phon Saw a used Pathfinder and it seemed like a good deal. Drove over for a test drive. Car seemed ok and saleswoman showed me Autocheck report on her phone. Said no accidents. Ad said one owner. Negotiated a deal over a few hours, left deposit, and asked for overnight to think about it. Got home and it seemed too good to be true. It was as Carfax report ($40 out of pocket) I ran showed it was a former rental from Florida!! The one owner was a rental company. Further review of Autocheck report online showed similar info but it was nowhere near as prominent. No mention of rental duty in the actual ad. Former rentals show almost no info on these reports as the company (allegedly) does most everything in house and doesn't report. Why would I trust them? Called saleswoman Cheryl to cancel deal the next morning. She wasn't in so I left a message for a manager to call me at about 9:15am. No one ever called. Called saleswomans cell and killed the deal. She was sympathetic and apologetic. Now I am told I have to go back to the dealership to get my $100 deposit back on my credit card. Seriously?! Went back about 7pm today and got my refund. Another hour plus wasted counting travel time. Refund transaction was the best part of the whole experience. Maybe they do a lot of them and have that down to a science?!? While I am there, I seek out a manager since none of them called me as requested in the preceding 10 hours. What a waste of time. No hand shake, no name given, no serious consideration of my feedback about their deceptive practice leading to a waste of time for me and their own saleswoman. He tries to justify not disclosing the former rental status as he said it would have been disclosed later when closing the deal. Maybe I want to know that up front? Clearly it was important to my decision. While defending failure to disclose up front he tries to tell me how great it is to get a former rental. If it's so great, why isn't it shown prominently in the ad text? Because that's BS. He gets dismissive and claims they didn't do anything wrong. As a sales manager, shouldn't you think about what you didn't do right? I told him that and he fell silent. You be the judge. I told him I would share details of my experience with my (literally) thousands of co-workers when possible. Crickets from him. That says it all. To summarize: two trips to dealership, about 5 hours wasted, $40 Carfax expense, a day of frustration, and 30 well spent minutes sharing details of my experience with you. Buyers beware! I was very disappointed. Wouldn't you be? More