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Rusnak/Westlake Audi

Thousand Oaks, CA

4.9
503 Reviews
Legendary Audi vehicle performance and exceptional customer service come together at Rusnak Auto Group's Audi Westlake location. Shop for your Audi or luxury automobile at the premier automotive group in Los Angeles since 1966, Rusnak Auto Group.
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3832 Thousand Oaks Blvd

Thousand Oaks, CA

91362

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Showing 503 reviews

October 04, 2017

very good and easy always willing to make a good deal i don't have time for this just trying to be a goood preson but this is it More

by craig
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Fay Moghadamniafalakdeh
Oct 16, 2017 -

Rusnak/Westlake Audi responded

Craig, thank you for taking the time to leave this feedback! We appreciate your awesome review. -Ken C., General Manager

September 29, 2017

Great customer service The buying process was easy. They truly want you to be satisfied with the entire process of purchasing a car. Highly recommend. Tim Lee was fantastic More

by Bill G
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Timothy Lee, Bruce Lee, Kareem Alayoubi
Oct 16, 2017 -

Rusnak/Westlake Audi responded

Thank you for your great review! I am happy to hear that you enjoyed a simple and straight forward buying process with Tim! We thank you for choosing Rusnak/Westlake Audi! Enjoy your new vehicle. -Ken C., General Manager

September 09, 2017

Service staff Great service. Everyone is friendly. They get you in an out and everyone is smiling. I have 10 cars and only one audi. I would love if all the others More

by Kenames
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesse Aguayo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 15, 2017 -

Rusnak/Westlake Audi responded

Thank you for this review! I am so glad to know that you received great customer service from our Service Department. Thank you for choosing Rusnak/Westlake Audi. -Ken C., General Manager

September 01, 2017

Thank you for continued excellent service I really appreciate your ongoing excellent service. Since buying my car from you a year ago I have found service appointments easy to book and pleasa More

by indieaudi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Ummarino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Fay Moghadamniafalakdeh
Sep 08, 2017 -

Rusnak/Westlake Audi responded

We appreciate this wonderful review, and your continued business. I am glad to hear that our team has delivered consistent and excellent experiences. Thank you for choosing Rusnak/Westlake Audi! -Ken C., General Manager

September 01, 2017

service is why we keep returning Carl,Adam,Jesse and everyone else we've come in contact with in service department are delightful. and very helpful and professional. See you again! More

by lin1234
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jesse Aguayo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Ummarino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carl Seehoffer
Sep 08, 2017 -

Rusnak/Westlake Audi responded

Thank you for your kind regards to our Service team, especially Carl, Adam And Jesse. I am glad to hear that everyone you've encountered has been helpful and professional. -Ken C., General Manager

August 31, 2017

Excellent Online Shopping Experience Kareem @ Rusnak is terrific to work with. Able to provide my requirements online and finalize terms over email. These folks have integrity and are eff More

by Brian Plackis-Cheng
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kareem Alayoubi
Sep 08, 2017 -

Rusnak/Westlake Audi responded

Thank you for the great feedback. I am happy to hear that Kareem delivered a transparent and efficient experience. Enjoy your new vehicle, and thank you for choosing Rusnak/Westlake Audi! -Ken C., General Manager

August 21, 2017

Very nice staff I've purchased a few vehicles from Rusnak. The staff is very friendly and knowledgeable. There's never any pressure felt to purchase a car. I would hi More

by LoveMyCars
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Condran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Harrison
Aug 28, 2017 -

Rusnak/Westlake Audi responded

Thank you for recognizing our great team! I am so happy to hear that you enjoyed your experience with our team. Thank you for your continued business, and enjoy your new vehicle! -Ken C., General Manager

August 20, 2017

35,000 Tune Up Amazing Customer service. Carl and everyone at Rusnak Audi is amazing. My Audi A7 is going to be in my garage for years and the service department I More

by BlakeR
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Carl Seehoffer
Aug 28, 2017 -

Rusnak/Westlake Audi responded

Blake, Thank you for the great feedback! I am glad to hear that Carl and the Rusnak/Westlake Audi team has taken excellent care of your Audi A7. Thank you for choosing Rusnak/Westlake Audi! -Ken C., General Manager

August 18, 2017

Excellent Service Dept Experience The service process could not have been easier. I have come to expect that from this dealership's service dept. I live 40 miles away and have closer More

by Avdi S5
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jesus Gonzalez
Aug 28, 2017 -

Rusnak/Westlake Audi responded

Thank you for the kind regards to our Service Department, and thank you for driving the extra distance to work with Rusnak/Westlake Audi! Thank you for your great feedback. -Ken C., General Manager

August 16, 2017

Wonderful Experience! Kareem was GREAT - very knowledgeable , easy to work with, and make a fair deal. Love the technology of the Q5 and the whole process was seamless fro More

by Steven
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kareem Alayoubi
Aug 28, 2017 -

Rusnak/Westlake Audi responded

Steven, thank you for your compliments Kareem, and thank you for this excellent review! I am glad to hear that you enjoyed a seamless process in purchasing your new Audi Q5! -Ken C., General Manager

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