21st Century Auto Group

Everything went great Shout to my main man justice looking me out! It was no way I was turning this offer down, talked to him on the phone and when I came in nothing change Shout to my main man justice looking me out! It was no way I was turning this offer down, talked to him on the phone and when I came in nothing changed everything went as he said it would. good looking justice, really appreciate it all. More

False advertising, deceptive sales practices, scam artists READ AND TRUST THE YELP REVIEWS!!!!! BEWARE - this dealership has been sued (2013) and settled (2014) for deceptive practices, including false advert READ AND TRUST THE YELP REVIEWS!!!!! BEWARE - this dealership has been sued (2013) and settled (2014) for deceptive practices, including false advertising. They tried false advertising shenanigans with me, earning a complaint to the state of NJ. They try to tack the cost of rebates onto the advertised price despite assurances on the phone that the price is the price and not subject to rebates, and despite the clear language of the disclaimer that the rebates are not part of the advertised price. Shady, shady people. And rude to boot! My wife and I were interested in a 2013 Volkswagen GTI with 44,564 miles listed for $12,500 at 21st Century Auto Group (21 CAG). The sales ad, appearing on the 21 CAG website, Cars.com, Edmunds.com, and Autotrader.com, had the same listed price and details (all advertisements saved from the webpages as of May 27, 2016 and attached). None of the advertisements noted that the offer was subject to any caveats. On the 21 CAG website, there is no fine print or other indication that the advertised price was subject to any other terms. There is a disclaimer link, however, and I checked on that (disclaimer language screenshot attached) before going to the dealership. The relevant language is: "Internet Pricing! In order to receive any New and Used car price listed on this site, the buyer must present the internet advertising including the listed price of the desired vehicle to our Sales Manager prior to purchase. It is this site's intent and policy to be in good-faith compliance with state laws regulating automotive advertising." ... "NOTE: Prices do not include additional fees and costs of closing, including government fees and taxes, any finance charges, any dealer documentation fees, any emissions testing fees or other fees." ... "College students who have graduated during the last 12 months are eligible for a $795 College Grad Rebate. Active Miiitary Personnel and Military Veterans are eligible for a $745 Military Rebate. You may also be eligible for a 21st Century Auto Group Customer Loyalty Rebate of $995 if you purchased a vehicle with us during the previous 3 years. Sales Price may not be combined with any other special offers and rebates may not be combined." ... "Any advertised price must be financed through 21st Century Auto Group." My wife and I scheduled a visit and test drive on the evening of May 26, 2016, borrowing a friend's car to do so. We presented the $12,500 advertisement up front with the sales rep, who agreed that was the price. We said we'd finance through the dealership, thus meeting all the requirements to receive the advertised price. As we sat down to hash out numbers, the sales rep said that the advertised price was subject to obtaining all 3 of the rebates - college, military, loyalty - otherwise the price was - $2,500 more. After a great deal of argument, including a second sales rep coming over to take over as the first one drove us to start to walk out, they could not point to the specific language of the advertisement that stated the price was subject to the rebates. Instead, Diego (who was kind but otherwise part of this obvious fraud) pointed out that at $12,500 they would be selling at a loss. I pointed out it's not my problem - they clearly advertised a price and fraudulently said that price was not, in fact, the price, or that it was subject to several rebates. Nothing in their own language on their own website made it so. Specifically galling is the fact - confirmed by their own disclamer - that 1) a sales price may not be combined with rebates, and 2) rebates may not be combined. So even if their advertisement stated that the price was subject to rebates or other offers - and it clearly does not - the language of the disclaimer would bely that claim as offers cannot be combined. Either way, they are lying and deceptive and cannot be trusted. More

Love My New Car! Listen, my salesman Justice, collect guy in this place, very honorable person. Thanks justice, i hate writing reviews but you made my time worth it fo Listen, my salesman Justice, collect guy in this place, very honorable person. Thanks justice, i hate writing reviews but you made my time worth it for sure! peace! More

Thanks for your customer service I arrived the dealership later in the Saturday evening. Sales staff Joseph Synosky greeted me and professionally showed me the cars. He worked overtim I arrived the dealership later in the Saturday evening. Sales staff Joseph Synosky greeted me and professionally showed me the cars. He worked overtime to help me get the deal done, even sacrificed his family time to let them know he was helping the customer. He worked hard with the sales manager, finance manager to let me drive back the car that night!!! Really appreciated their dedication to customer service. More

Great Overall Experience Great used car dealership with a large selection of beautiful cars. I had the chance to meet with Justice and was very helpful in helping me find my d Great used car dealership with a large selection of beautiful cars. I had the chance to meet with Justice and was very helpful in helping me find my dream car. Showed great professional aptitude and helped me make the best decision. I highly recommend you speak to Justice if your searching for your next vehicle in the near future since he can be extremely helpful! More

One Happy Lady!! Shout out to Justice H., from your sales crew! Drove in a sad little lady - left feeling like the Queen of the road!! THANK YOU! I've already Shout out to Justice H., from your sales crew! Drove in a sad little lady - left feeling like the Queen of the road!! THANK YOU! I've already recommended a few of my friends over to 21 Century Auto Group and told them the man to see.. Justice! Friendly, courteous, professional and quite the charmer!! I will be back! More

Satisfied I went to 21st Century alone and feeling pretty nervous, the salesman Carvin was very nice, made me feel at ease and did not feel pressured at all. He I went to 21st Century alone and feeling pretty nervous, the salesman Carvin was very nice, made me feel at ease and did not feel pressured at all. He went over all the details very patiently a day the test drive was great. I am a proud owner of a 2012 BMW X6. More

Justice is the best! Justice is a no frill kind of guy. He wants you to walk out with a car and will not beat around the bush to get you the car you want. Great person, al Justice is a no frill kind of guy. He wants you to walk out with a car and will not beat around the bush to get you the car you want. Great person, always there to get the best price for the seller. Quick to fixing issues with car before you drive it off the lot. More

Great service Beautiful dealership! Walked in and was greeted by the front receptionist. They were very sweet to offer coffee or water. They then set me up with the Beautiful dealership! Walked in and was greeted by the front receptionist. They were very sweet to offer coffee or water. They then set me up with the salesman names Carvin. He was great. Never put any pressure on me. He was able to go over all the features the car had which was amazing. Thank you Carvin for getting me into my dream car!! More

Call John Garcia to receive GREAT CUSTOMER SERVICE. I did!!! IF YOU ARE PURCHASING A CAR FROM 21st Century Auto Group in New Jersey ASK FOR MY SALES ADVISOR “JOHN GARCIA”, HIS CUSTOMER SERVICE AND HELP IN THE PU IF YOU ARE PURCHASING A CAR FROM 21st Century Auto Group in New Jersey ASK FOR MY SALES ADVISOR “JOHN GARCIA”, HIS CUSTOMER SERVICE AND HELP IN THE PURCHASE PROCESS IS OUTSTANDING!!!! John Carlo aka John Garcia was the best when it came to handling all the purchasing details of my 7th BMW. You definitely want speak with JOHN when you contact 21st Century Auto Group. Please note: After searching nationwide, this was my 4th BMW I was buying online “sight unseen” solely relying exclusively on John Garcia at 21st Century and Jacob the Service Advisor at BMW OF SPRINGFIELD next door to fully inspect the car inside and out for me for any blemishes, scratches, dents, dings, interior damage, body damage, or mechanical issues. And then in the end have the car shipped by car carrier to my Rockville, MD home. Both of these gentlemen took great care of me, especially John Garcia at 21st Century Auto Group. I ABSOLUTELY LOVE BMW s. They are INCREDIBLE PERFORMANCE CARS and INCREDIBLY FUN TO DRIVE. At 21st Century Auto Group, I was buying my dream car a 2012 BMW 750Li xDrive INDIVIDUAL COMPOSITION MODEL in Deep Green Metallic w/ Amaro Leather Interior & Honey Walnut Wood Trim. It’s a gorgeous car! The Original MSRP was $118,445. I purchased the car with 42K miles for $39,000 EVEN WHILE “NOT” QUALIFYING FOR $2,500 WORTH OF THEIR STUPID SILLY NON-REBATES THAT THE VAST MAJORITY OF BUYERS “DO NOT” QUALIFY FOR. 21st Century Auto Group SHOULD DO AWAY WITH THOSE STUPID REBATES AS THEY REALLY DO IRRITATE THE xxxx OUT OF CUSTOMERS AND “DRIVE DOWN” THEIR ONLINE REPUTATION. While John Garcia was incredibly helpful in the purchase process of my new 2012 BMW 750Li xDrive, my initial experience with another Sales Advisor “Justice” WAS NOT GOOD. For whatever reason JUSTICE WOULD NOT GIVE ME THE TIME OF DAY. He was too busy with other “unknown customers” walking thru the door than to deal with someone like me trying to purchase a $40,000 car over the phone. John Garcia is a WINNER!!!!, CALL JOHN. Justice is a LOSER!!!! More