Last April, Abeloff claimed that I needed to replace my ac compressor. I authorized the repair and paid over $900. I used my Buick Enclave's a/c from may through mid-Sept. By the end of of the summer season, I noticed that the air temp was not as cold as it should be. Being the end of summer I just waited until i actually would need to use the a/c. I returned last month and was shocked when the dealership stated that I needed to replace the a/c compressor yet again. This time they would only charge be $800 (I am so lucky).
After I told they how could I possible need yet another compressor just after three months of use, they simply stated that it had to be replaced as it would not turn on. After I declined and went to another repair shop, I had no choice but to replace the compressor. Shockingly, both the repair shop and myself could not believe that the a/c compressor was so rusted, badly aged and so corroded looking just 1 year later. The repair shop stated that teh gaskets were not new, nor was the compressor. They simply apologized by stating that clearly the dealership ripped me off.
I went immediately to Abeloff and spoke to Chris, the service manager. He explained that this wear was normal so new due to exposure to "road debris and salt during winter". So, three months of a very mild winter. So, four snow storms in which I drove my spare car and left my 2010 Enclave in my garage and never drove it during the snow or days after. This explained the rip off? Abeloff service is all about minimal expenditures and maximum revenue. The true cost for the dealership is not through sales, but through service. The pay low wages, young and inexperienced work staff and basically scam customers.
Not only am I filing a compliant with the Better Business Bureau, I will also file a complaint with motor vehicles AND sue them in small claims court for a FULL refund. Don't walk away from Abeloff....RUN!
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